Admin Training & Certification

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Admin Training & Certification — an expert-level discovery of Delighted

Without Admins like you, Delighted simply can't work — because you must take the lead in:

1. Managing users
2. Allocating projects 
3. Addressing security
4. Understanding plan limits & billing 
5. Analyzing and segmenting feedback
6. Reporting on and editing Feedback
7. Investigating people and platform metrics
8. Automating and integrating Delighted

In this brief course, we’ll hit every note. And if you take each quiz, you can certify! 

As you begin, take time to design your research program. Brainstorm with your team over coffee, tea, and a few biscuits. Suss out the specifics of your program, then make your goals transparent to your team — as clear as a musical score is to an orchestra.

In musical terms, your research design is your sonata, a clarifying exposition of the goals you’ll build into your Delighted CX and Surveys projects. 

🎶 Looking for a planning model?

Check out Designing Effective CX Programs which uses touch points to guide the research design. Another approach can be found in our Help Center: see Onboarding How-to: How should I design my program? You can't go wrong with either approach.

Let’s start!

Note: If you want to pursue Admin Certification, take each quiz! It will be worth it, trust us!

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