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How to Handle Losing a Major Client
Sales & Marketing Digital ArticleDon't panic, and other advice. -
The Simplest Way to Build Trust
Communication Digital ArticlePeople will cooperate if they find something in common. -
Collaboration Rules
Organizational Development Magazine ArticleCorporate leaders seeking to boost growth, learning, and innovation may find the answer in a surprising place: the Linux open-source software community.... -
Oil and Troubled Waters
Leadership & Managing People Magazine ArticleWhen a crisis forces outside directors to navigate major changes, investors and directors must adopt new roles. The case of Royal Dutch/Shell provides... -
Informal Networks: The Company Behind the Chart
Leadership & Managing People Magazine ArticleA formal organizational chart won't reveal which people confer on technical matters or discuss office politics over lunch. Much of the real work in any... -
A CEO's Personality Can Undermine Succession Planning
Organizational Development Digital ArticleThe four most common pitfalls. -
Can Algorithms Help Us Decide Who to Trust?
Collaboration and teams Digital ArticleIt depends on the type of trust required. -
Are Customers Lying to Your Chatbot?
Leadership & Managing People Digital ArticleResearch finds that people are more than twice as likely to lie when interacting with a digital system than when talking to a human. -
Why Ethical People Make Unethical Choices
Business ethics Digital ArticleCompanies unintentionally provoke bad behavior. -
Tesla, Autopilot, and the Challenge of Trusting Machines
Design thinking Digital ArticleDrivers can’t have too much or too little faith in self-driving cars. -
How High-Performing Teams Build Trust
Leadership & Managing People Digital ArticleA survey of 1,000 workers identified five behaviors. -
The Neuroscience of Trust
Organizational Development Magazine ArticleManagers have tried various strategies and perks to boost employee engagement--all with little impact on long-term retention and performance. But now,... -
Leading with Trust
Business and society Big IdeaFive CEOs who illustrate how fairness, good intentions, and power are linked. -
When Contracts Destroy Trust
Communication Magazine ArticleContracts exist to foster trust, but they can actually do the opposite. Overly detailed contracts leave no room for spontaneous acts of kindness to create... -
Rethinking Trust
Leadership & Managing People Magazine ArticleWill we ever learn? We'd barely recovered from Enron and WorldCom before we faced the subprime mortgage meltdown and more scandals that shook our trust... -
Sometimes Distrust Makes Teams More Effective
Communication Digital ArticleDon't let camaraderie lead to complacency. -
How Our Brains Decide When to Trust
Leadership & Managing People Big IdeaInsights from neuroscience -
New Rules for Teamwork
Leadership & Managing People SpotlightNot that long ago, teams were typically composed of people with similar skills working in the same place. Their efforts were based on the idea that by... -
Retention Through Redemption (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleCorporate America and the U.S. Navy share one big problem: employee retention. Today's knowledge workers hop from start-up to start-up. And 40% of the...
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New Rules for Teamwork
Collaboration and teams SpotlightCollaboration is more complex than ever—and more difficult to get right. Here’s how organizations can build better teams. -
Tom Brady on the Art of Leading Teammates
Collaboration and teams SpotlightThe NFL great explains how he motivated himself and fellow players. -
Build Better Teams
Management Digital ArticleThis issue's Spotlight consists of four articles on leading teams. The first, "New Rules for Teamwork," by McKinsey's Angus Dawson and Katy George, introduces... -
Research: How Passion Can Backfire at Work
Trustworthiness Digital ArticleAnd how managers should handle this double-edged sword. -
How CEOs Build Confidence in Their Leadership
Succession planning SpotlightIt takes longer than you think, but patience pays surprising dividends. -
The Psychology of CEO Succession
Management Digital ArticleChoosing the company's next leader is one of the most crucial decisions a board makes. Yet directors, incumbents, and incoming leaders routinely underestimate... -
Why the Influencer Industry Needs Guardrails
Marketing SpotlightAnd how to professionalize a maturing practice -
The CEO and Founder of Praava Health on Reimagining Care in an Emerging Market
Entrepreneurship Magazine ArticleThe author set a new and high standard for health care in Bangladesh and achieved it. -
What Makes a Successful Celebrity Brand?
Marketing SpotlightStars are using their influencer status to launch their own products and capture more profits for themselves. -
Winning at Influencer Marketing
Management Digital ArticleOver the past 20 years the social media influencer industry has completely rearranged the way information and culture are conceived, produced, marketed,... -
5 Ways New Leaders (Accidentally) Erode Trust on Their Teams
Leadership and managing people Digital ArticleHandholding and over coaching are major pitfalls. -
Negotiate Like a Pro
Managing yourself Magazine ArticleTips from a crisis veteran -
How High-Performing Teams Build Trust
Collaboration and teams Digital ArticleA survey of 1,000 workers identified five behaviors. -
The Right Way to Build Your Brand
Sales and marketing Magazine ArticleThe best ad campaigns make a memorable, valuable, and deliverable promise to customers. -
5 Types of Manipulators at Work
Managing yourself Digital ArticleAnd how to protect yourself against them. -
How to Build Trust at Work: Our Favorite Reads
Early career ListicleTo be taken seriously, you have to build trust in all directions. -
How to Find the Time to Connect with Colleagues When You’re Very, Very Busy
Time management Digital ArticleStrategies for overscheduled, under-connected employees. -
How Leaders Should Handle Public Criticism
Personal growth and transformation Digital ArticleEight strategies to weather the storm and emerge as a better leader. -
Don’t Let Cynicism Undermine Your Workplace
Organizational culture Magazine ArticleHow to restore trust and confidence in your leaders—and your organization -
When Staying Neutral Backfires
Politics Digital ArticleResearch shows that “staying out of it” might make you seem more suspicious and untrustworthy than outright disagreement.
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The Global-Local Tension: Vodafone CEO Vittorio Colao Leading with "International Values and Local Roots" (A)
Organizational Development Case Study11.95View Details Vittorio Colao, CEO of telecommunication giant Vodafone, must respond to reports of disturbing accounting practices at two of Vodafone's operating companies.... -
Buckman Laboratories (A)
Technology & Operations Case Study11.95View Details Explores the implementation of a cutting-edge knowledge management system in a midsize, specialty chemical company. The initiative, begun in the early... -
Integrity and Management
Leadership & Managing People Case Study8.95View Details Describes the role that issues of personal integrity play in managers' decisions. Defines personal integrity, the factors that influence it, the situations... -
DBS: Transforming the Culture of an Asian Bank
Leadership & Managing People Case Study11.95View Details In January 2010, the new DBS chief executive officer, Piyush Gupta, was tasked to realise the bank's vision to be the 'Asian bank of choice for the new... -
The Global-Local Tension: Vodafone CEO Vittorio Colao Leading with "International Values and Local Roots" (B)
Organizational Development Case Study5.00View Details Vittorio Colao, CEO of telecommunication giant Vodafone, must respond to reports of disturbing accounting practices at two of Vodafone's operating companies.... -
HBR's 10 Must Reads on Trust (Paperback + Ebook)
Management Special Offer34.95View Details Business success begins with trust. Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more... -
Blockchain and the Movement of Value in Africa
Global Business Case Study8.95View Details ... -
The Book Deal: Confidential Instructions for the PUBLISHER
Strategy & Execution Case Study8.95View Details A two-party negotiation between an Agent representing a new author and an Editor at a large Publishing Firm. The exercise involves a 1-issue, zero-sum... -
Redesigning Nissan (A): Carlos Ghosn Takes Charge
Strategy & Execution Case Study11.95View Details This is the first of a two-case series. When Renault sent Carlos Ghosn to turnaround its alliance partner Nissan, observers were skeptical of his chances.... -
Shenzhen Filtroil: Finding Balance
Global Business Case Study11.95View Details Jeremy Leahman, president of Filtroil, Inc., and Albert Randolph, founder of the firm, had partnered with a supplier in China to ramp up the manufacture... -
HBR's 10 Must Reads Strengthening Your Soft Skills (with bonus article "You Don't Need Just One Leadership Voice--You Need Many" by Amy Jen Su)
Management Book24.95View Details Strengthen your soft skills and reach your leadership potential. If you read nothing else on developing your interpersonal skills, read these 10 articles.... -
Technical Note: Customer Experience Systems
Organizational Development Case Study8.95View Details Structurally speaking, we are on the cusp of a new competitive era. The old era, in which one independent company wrestled with its horizontal market... -
Jebsen & Jessen Family Enterprise: A Hong From the Cold
Leadership & Managing People Case Study11.95View Details Singapore, Sept 2016. For the Jebsen and Jessen families, Asia had been an adopted land for over 120 years, not counting the years their ancestors, as... -
The Indonesia Strategy Case: Confidential Instructions for Joanna
Leadership & Managing People Case Study8.95View Details This is a multi-issue one-on-one internal negotiation between a recently promoted boss, Joanna, and an older-than-her employee, Rupert, who is disgruntled... -
Google LLC: The Diversity Manifesto and Leader Candour
Organizational Development Case Study11.95View Details In August 2017, a memo written by an engineer at Google LLC (Google) was leaked to the public, revealing fractured communication and leadership at Google.... -
Slice Labs: Creating a Fraud-free Online Insurance Platform (Multimedia Case)
Management Tool25.00View Details "Slice Labs: Creating a Fraud-Free Online Insurance Platform" engages students with the challenge of how to influence other parties to not engage in fraud... -
A Note on Trust
Innovation & Entrepreneurship Case Study8.95View Details The effective manager and leader understands and appreciates trust at both the personal and the organizational levels. Most managers focus more on being... -
Intellectual Ambition at Harvard Business School: Elton Mayo and Fritz Roethlisberger
Leadership & Managing People Case Study11.95View Details This case, set in the 1920s and 1930s, discusses Harvard Business School (HBS) Professors Elton Mayo and Fritz Roethlisberger and their contributions... -
Vicki Fuller: Chief Investment Officer of New York State's $150+ Billion Employee Pension Fund
Finance & Accounting Case Study11.95View Details Fuller traveled from a four-room tenement bordering Chicago's infamous Cabrini-Green Housing projects to speaking at conferences around the world and... -
Facebook Fake News in the Post-Truth World
Strategy & Execution Case Study11.95View Details In January 2017, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The election of Donald Trump as the next president of the...
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The Global-Local Tension: Vodafone CEO Vittorio Colao Leading with "International Values and Local Roots" (A)
Organizational Development Case Study11.95View Details Vittorio Colao, CEO of telecommunication giant Vodafone, must respond to reports of disturbing accounting practices at two of Vodafone's operating companies.... -
Buckman Laboratories (A)
Technology & Operations Case Study11.95View Details Explores the implementation of a cutting-edge knowledge management system in a midsize, specialty chemical company. The initiative, begun in the early... -
How to Handle Losing a Major Client
Sales & Marketing Digital ArticleDon't panic, and other advice. -
The Simplest Way to Build Trust
Communication Digital ArticlePeople will cooperate if they find something in common. -
Collaboration Rules
Organizational Development Magazine ArticleCorporate leaders seeking to boost growth, learning, and innovation may find the answer in a surprising place: the Linux open-source software community.... -
Oil and Troubled Waters
Leadership & Managing People Magazine ArticleWhen a crisis forces outside directors to navigate major changes, investors and directors must adopt new roles. The case of Royal Dutch/Shell provides... -
Informal Networks: The Company Behind the Chart
Leadership & Managing People Magazine ArticleA formal organizational chart won't reveal which people confer on technical matters or discuss office politics over lunch. Much of the real work in any... -
A CEO's Personality Can Undermine Succession Planning
Organizational Development Digital ArticleThe four most common pitfalls. -
Integrity and Management
Leadership & Managing People Case Study8.95View Details Describes the role that issues of personal integrity play in managers' decisions. Defines personal integrity, the factors that influence it, the situations...