-
How to Make Remote Monitoring Tech Part of Everyday Health Care
Innovation & Leadership Digital ArticleThe pandemic has demonstrated the value of technologies that beam vital data back to doctors. -
How Would Copernicus See Capitalism?
Economics Digital ArticleWe’ve been sharing thoughts in this blog about how the rapid growth of the emerging economies, along with other modern realities, will reshape the practice — and thus rewrite the rules — of capitalism. Many readers are aware that these are ideas in development for our forthcoming book on the topic. This week we decided […] -
The Customers’ Revenge
Public relations Magazine ArticleAtida Motors’ decades-old complaint policy may be no match for unhappy customers who threaten to take their case to YouTube. -
Redesigning Care for High-Cost, High-Risk Patients
Finance & Accounting Digital Article5% of patients drive half of the health care spending in the U.S. -
Go Downstream: The New Profit Imperative in Manufacturing
Business models Magazine ArticleNow that providing services is more lucrative than making products, the old foundations for success in manufacturing are crumbling. Smart manufacturers are creating new business models to capture profits at the customer’s end of the value chain. -
How Digital Transformation Can Improve Hospitals' Operational Decisions
Technology & Operations ResearchIt can help with patient flow, staffing, scheduling, and supply-chain management. -
Netflix’s “American Factory” and the New Geography of Manufacturing
Operations and supply chain management Digital ArticleHow the industry is changing in the U.S., China, and Africa. -
Don't Trust Your Gut With Assortment Planning
Technology & Operations Digital ArticleThis blog post is part of the HBR Online Forum The Future of Retail. Retailers periodically update their product assortments, deleting slow sellers and... -
Case Study: When Tragedy Strikes Your Supply Chain
Supply chain management Magazine ArticleIn the wake of a factory collapse, a clothing retailer must decide whether to relocate production. -
A CEO’s Common Sense of CIM: An Interview with J. Tracy O’Rourke
Hiring and recruitment Magazine ArticleAccording to Wickham Skinner (“What Matters to Manufacturing,” HBR January–February 1988), too many managers now approach production difficulties with “a menu of textbook techniques”—CIM, for example—when they should be thinking through the same old questions: What is my business? Where is the market? What machines and flexibilities do I really need? With Skinner’s strictures in […] -
Creating New Growth Platforms
Strategy & Execution Magazine ArticleSooner or later, most companies can't attain the growth rates expected by their boards and CEOs and demanded by investors. To some extent, such businesses... -
Keep Your Eye on Process Improvement
Operations and supply chain management Digital ArticleIn my consulting and research I’ve seen many companies launch process improvement programs such as Total Quality Management, Business Reengineering, Lean, and Six Sigma. Many got significant benefits, including lower costs, faster time-to-market, and better customer experiences. But after one round of improvement, they gave up and let their organization get flabby again. Organizations, like […] -
How Hospitals Can Meet the Needs of Non-Covid Patients During the Pandemic
Finance & Accounting Digital ArticleFour strategies for health care providers that are stretched thin. -
The Case of the Machinists’ Mutiny
Change management Magazine Article“You can’t be serious!” Mike Trail, the president and fourth-generation owner of Trail Manufacturing, stared at five older men standing uncomfortably in his small office. “I’m afraid we are, Mike.” Sandy Mulder, the most senior of the five, was polite but firm. “We won’t switch over to the new equipment. We want to continue to […] -
Portfolio Approach to Sales
Sales & Marketing Magazine ArticleVendors that match specific sales capabilities to opportunities and provide thoughtful support can maximize their return over the long term. Those that... -
Dell’s Cost Cutting Is Not a Growth Strategy
Operations and supply chain management Digital ArticleCan you make a growth strategy out of massively slashing costs? No? Are you sure? Better tell Michael Dell then, because reaching Dell’s stated goal of slashing $3 billion in annual expenses over three years seems to be the once-ambitious computer maker’s primary obsession. In its latest big moves announced this week Dell is shuttering […] -
Augmented Reality Is Already Improving Worker Performance
Operations and supply chain management Digital ArticleOne example shows a productivity boost of over 30% — on a worker’s first use, and without prior training. -
5 Ways U.S. Hospitals Can Handle Financial Losses from Medicare Patients
Operations strategy Digital ArticleHealth care leaders can prevent a bad situation from getting worse. -
5 Critical Priorities for the U.S. Health Care System
Finance & Accounting Digital ArticleA guide to making health care more accessible, affordable, and effective. -
Choosing the United States
Operations strategy Magazine ArticleIn contests to attract high-value business activities, the U.S. is losing out more than it should.
-
Faurecia Digital Transformation (B)
Technology & Operations Case Study5.00View Details The case describes the various industry 4.0 options which were available to Faurecia for digital transformation and finally illustrate the process of... -
Fair Park Covid-19 Mass Vaccination Site (B)
Technology & Operations Case Study5.00View Details This case is an opportunity to apply the methods of the Toyota Production System (TPS) to the analysis of an everyday service application: administering... -
Mass Production and the Beginnings of Scientific Management
Global Business Case Study8.95View Details Examines the coming of mass production (continuous and large-batch processes and those involving fabricating and assembling of interchangeable parts),... -
AT&T Versus Verizon: A Financial Comparison
Finance & Accounting Case Study8.95View Details This case asks students to prepare a report comparing the financial and operating performance of AT&T and Verizon. Taking the perspective of a communications... -
Paul Thomson: Walker Insurance
Leadership & Managing People Case Study11.95View Details Having just acquired Walker Insurance, Paul Thomson finds himself short of funds to support his original turnaround plan. He can request additional cash... -
Xedia and Silicon Valley Bank (A)
Finance & Accounting Case Study11.95View Details Xedia, a networking equipment manufacturer that helps provide high-speed Internet service for corporate clients through access routing, wants a bridge... -
Environmental Risk Management at Chevron Corp.
Global Business Case Study11.95View Details Chevron Corp., headquartered in San Francisco, manages a worldwide, vertically integrated value chain from the oil well to the gasoline station. Mishandling... -
Manville Corp. Fiber Glass Group (C) (Abridged)
Technology & Operations Case Study5.00View Details Manville Corp.'s senior managers are surprised when Japanese government officials advise them not to go forward with their plan to add a cancer warning... -
Caterpillar, Inc.: George Schaefer Takes Charge
Leadership & Managing People Case Study11.95View Details For over half a century, Caterpillar, Inc. (CAT) had been a world leader in the manufacture of earthmoving and construction machinery. In 1982, just months... -
Tong Yang's Cement (B): Demand Forecasting and Globalization
Technology & Operations Case Study5.00View Details Addresses demand forecasting and globalization at Tong Yang's Cement Corp. -
Faurecia Digital Transformation (C)
Technology & Operations Case Study5.00View Details The case covers real time experiences of the people involved in digital transformation, capture the lessons learned and explain how Faurecia was able... -
Scotts Miracle-Gro: The Spreader Sourcing Decision
Organizational Development Case Study11.95View Details The Scotts Miracle-Gro company is the world's largest marketer of branded consumer lawn and garden products, with a full range of products for professional... -
FreshToHome in 2022: No Jugaad (No Shortcuts)
Management Case Study11.95View Details This case follows Shan Kadavil, the co-founder and CEO of FreshToHome, as he assesses the growing diversity of investments being made by his team. FreshToHome... -
Hongxuan Agriculture: Innovations in the Value Chain
Technology & Operations Case Study11.95View Details In June 2018, the president of Hongxuan Agriculture Group (Hongxuan), which operated in the Chinese egg industry, was aware that an ongoing trade dispute... -
Wilmar International Limited - Managing Multiple Stakeholders in a Global Palm Oil Agribusiness Group
Strategy & Execution Case Study11.95View Details Established in 1991, Wilmar grew rapidly to become one of the largest palm oil companies in Southeast Asia, with revenue and net profits of US$23.9 billion... -
Olam International
Sales & Marketing Case Study11.95View Details In 20 years, Sunny Verghese had built Singapore-based Olam International from a small Nigerian export company into a $5 billion global leader in agricultural... -
Jieliang Phone Home! (B)
Global Business Case Study5.00View Details At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators-bright and capable young men and (mostly) women... -
Southwest Airlines 2002: An Industry Under Siege
Strategy & Execution Case Study11.95View Details The company's management is faced with long-term questions regarding the rate and manner of growth in the wake of the 9/11 attacks and general industry... -
AT&T's Transmission Systems Business Unit (A)
Technology & Operations Case Study11.95View Details The newly appointed director of the project dedicated to reducing product development time for AT&T's Transmission Systems Business Unit (TSBU) is trying... -
Aguas de Cartagena: The Privatization of Water in Cartagena, Colombia (Sequel)
Finance & Accounting Case Study5.00View Details In 1992, Mayor Gabriel Garcia Romero confronted a situation all too familiar in developing countries-an inadequate and under capitalized water system....
-
How to Make Remote Monitoring Tech Part of Everyday Health Care
Innovation & Leadership Digital ArticleThe pandemic has demonstrated the value of technologies that beam vital data back to doctors. -
How Would Copernicus See Capitalism?
Economics Digital ArticleWe’ve been sharing thoughts in this blog about how the rapid growth of the emerging economies, along with other modern realities, will reshape the practice — and thus rewrite the rules — of capitalism. Many readers are aware that these are ideas in development for our forthcoming book on the topic. This week we decided […] -
The Customers’ Revenge
Public relations Magazine ArticleAtida Motors’ decades-old complaint policy may be no match for unhappy customers who threaten to take their case to YouTube. -
Faurecia Digital Transformation (B)
Technology & Operations Case Study5.00View Details The case describes the various industry 4.0 options which were available to Faurecia for digital transformation and finally illustrate the process of... -
Redesigning Care for High-Cost, High-Risk Patients
Finance & Accounting Digital Article5% of patients drive half of the health care spending in the U.S. -
Go Downstream: The New Profit Imperative in Manufacturing
Business models Magazine ArticleNow that providing services is more lucrative than making products, the old foundations for success in manufacturing are crumbling. Smart manufacturers are creating new business models to capture profits at the customer’s end of the value chain. -
How Digital Transformation Can Improve Hospitals' Operational Decisions
Technology & Operations ResearchIt can help with patient flow, staffing, scheduling, and supply-chain management. -
Netflix’s “American Factory” and the New Geography of Manufacturing
Operations and supply chain management Digital ArticleHow the industry is changing in the U.S., China, and Africa. -
Don't Trust Your Gut With Assortment Planning
Technology & Operations Digital ArticleThis blog post is part of the HBR Online Forum The Future of Retail. Retailers periodically update their product assortments, deleting slow sellers and... -
Case Study: When Tragedy Strikes Your Supply Chain
Supply chain management Magazine ArticleIn the wake of a factory collapse, a clothing retailer must decide whether to relocate production.