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Winning in the Aftermarket
Finance and investing Magazine ArticleCompanies realize the importance of providing spare parts and after-sales services, but most could make far more money in the aftermarket than they do. Here’s how. -
Research: Why So Many Packages Don’t Get Delivered
Business management Digital ArticleAnd what companies can do about it. -
Sizing Up Your Cyberrisks
Strategy & Execution Magazine ArticleEvery year the damage done by cyberbreaches seems to grow bigger. It looks as if hackers just keep getting more effective. But cybersecurity experts Parenty... -
Growth as a Process
Globalization Magazine ArticleGeneral Electric is bending every waking effort to an audacious aim—to grow organically two to three times faster than world GDP. Pursuing that goal, the company has invented a whole new set of management methods. -
The Case of the Machinists’ Mutiny
Change management Magazine Article“You can’t be serious!” Mike Trail, the president and fourth-generation owner of Trail Manufacturing, stared at five older men standing uncomfortably in his small office. “I’m afraid we are, Mike.” Sandy Mulder, the most senior of the five, was polite but firm. “We won’t switch over to the new equipment. We want to continue to […] -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer... -
Bureaucracy Is Keeping Health Care from Getting Better
Operations strategy Digital ArticleBut lean management can help. -
The Productivity Payoff of Mobile Apps at Work
IT management Digital ArticleAfter all, we interact with our phones 150 times a day. -
Managing as if Tomorrow Mattered
Finance and investing Magazine ArticleFew economic decisions are as difficult as those involving the choice between present and future consumption. Some people, unable to place much faith in the future, happily borrow to fund present pleasures; others, with longer time horizons, are wary of such “fly now, pay later” policies. They fear that the required payments, when viewed up […] -
Old Buildings Are U.S. Cities' Biggest Sustainability Challenge
Technology & Operations Digital ArticleA strategy for retrofitting at scale. -
What Really Works
Leadership & Managing People Magazine ArticleWhen it comes to improving business performance, managers have no shortage of tools and techniques from which to choose. But what really works? What's... -
Coronavirus Is Proving We Need More Resilient Supply Chains
Strategy & Execution Digital ArticleCompanies are paying the price for not having followed best practices. -
How to Engage the Front Line in Process Improvement
Leadership & Managing People Digital ArticleIn my last post, I looked at how Toyota engages front-line workers in process improvement and the challenges for other companies that want to adopt their... -
The Art of Corporate Endurance
Strategy & Execution Digital ArticleSpeed is not the only - or even the most important - factor. -
Customer Intimacy, Meet Operational Excellence
Organizational Development Digital ArticleThe art is in optimizing apparent opposites simultaneously. -
Don’t Tweak Your Supply Chain—Rethink It End to End
Operations strategy Magazine ArticleArtwork: Michael Johansson, Self Contained, 2010, containers, caravan, tractor, Volvo, pallets, refrigerators, etc., 8.2 x 10.8 x 2.4 m Hong Kong–based Esquel, one of the world’s leading producers of premium cotton shirts, faced a quandary in the early 2000s. Apparel and retail customers such as Nike and Marks & Spencer had begun asking the company […] -
Smarter Offshoring
Economics Magazine ArticleThe most popular offshore sites for service functions are overheating. Now is the time for companies to explore a world of opportunity beyond those hot spots and to base investment decisions not just on costs but also on talent, markets, strategic aims, and appetite for risk. -
Entering China: An Unconventional Approach
Global strategy Magazine ArticleThink joint ventures are the only way to go? Think again. -
Leading from the Factory Floor
Motivating people Magazine ArticleFor all the talk about lean manufacturing, it still seems to be the exception: Factory floors are cluttered, bottlenecks delay production, and the wrong products pile up in inventory while the right ones can’t be found. Fixing a dysfunctional factory isn’t easy, but consider this surprising case from Germany, where resistance to managerial innovations on […] -
5 Ways U.S. Hospitals Can Handle Financial Losses from Medicare Patients
Technology & Operations Digital ArticleHealth care leaders can prevent a bad situation from getting worse.
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Manville Corp. Fiber Glass Group (D)
Technology & Operations Case Study5.00View Details Supplements the (C) case. -
ExtendSim (R) Simulation Exercises in Process Analysis (B)
Technology & Operations Case Study5.00View Details Second set of exercises meant to be used with ExtendSim, a simulation package created by Imagine That, Inc. of San Jose, California, that allows students... -
AT&T Versus Verizon: A Financial Comparison
Finance & Accounting Case Study8.95View Details This case asks students to prepare a report comparing the financial and operating performance of AT&T and Verizon. Taking the perspective of a communications... -
Southwest Airlines: Cutting through the Storm (A)
Management Case Study11.95View Details Winter Storm Elliott was a major storm system that grounded air travel across the United States in the days before and after Christmas of 2022. While... -
Brilux: The FOT-320 Decision
Leadership & Managing People Case Study11.95View Details BriLux develops early-stage high-speed data networking equipment. In recent month, BriLux customers have hinted that combining ARTRAN, the company's flagship... -
GT Advanced Technologies
Strategy & Execution Case Study11.95View Details In October 2013 GT Advanced Technology closed a deal to supply industrial-sapphire material to Apple; the material was to be used to improve the quality... -
Micom Caribe (C)
Technology & Operations Case Study5.00View Details Updates the (A) and (B) cases. -
Knights Apparel and the Alta Gracia Factory: Paying a Living Wage
Strategy & Execution Case Study11.95View Details In 2014 The Alta Gracia clothing factory in the Dominican Republic was doing something quite unusual in the industry; it was paying its employees a living... -
Supply Chain Optimization at Hugo Boss (A)
Technology & Operations Case Study11.95View Details We evaluate the impact of a supply chain pilot implemented at Hugo Boss. This pilot entailed altering the way in which Hugo Boss orders from its suppliers.... -
Baskits Inc.
Innovation & Entrepreneurship Case Study11.95View Details Soon after Robin Kovitz (MBA 2007) acquired Baskits Inc., the largest gift basket company in Canada, she became convinced that the business needed to... -
Natural Blends, Inc.
Technology & Operations Case Study11.95View Details Describes the continuous flow process used to generate orange juice concentrate. Production involves several tightly coupled process steps with varying... -
Beef-Noodle Casserole
Organizational Development Case Study11.95View Details Tom Jenkins, manager of the filling line for Amore Frozen Foods' beef-noodle-casserole product, must determine the proper fill rate and production rate... -
FreeMarkets OnLine
Sales & Marketing Case Study11.95View Details Describes the marketing strategy of an entrepreneurial start-up engaged in electronic purchasing for large manufacturers. By creating an electronic bidding... -
Kaufmann Manufacturing Co. (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
Preferred Customer Service at US Airways
Leadership & Managing People Case Study11.95View Details Repatriation of the previously off-shored call center operations of the US Airlines was being completed in the summer of 2011. Reservation Director of... -
Flying into the Future: HondaJet
Technology & Operations Case Study11.95View Details -
Jieliang Phone Home! (B)
Global Business Case Study5.00View Details At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators-bright and capable young men and (mostly) women... -
Cincinnati Children's Hospital Medical Center
Technology & Operations Case Study11.95View Details The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry.... -
Delta Airlines and the Trainer Refinery
Strategy & Execution Case Study11.95View Details In April 2012, Delta Airlines was evaluating the potential purchase of the Trainer Refinery in Philadelphia. Delta had been seriously negotiating and... -
Whole Foods: The Path to 1,000 Stores
Technology & Operations Case Study11.95View Details The case examines the operations strategy of Whole Foods, one of the largest natural grocery chains in the United States. In late 2013, Whole Foods was...
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Winning in the Aftermarket
Finance and investing Magazine ArticleCompanies realize the importance of providing spare parts and after-sales services, but most could make far more money in the aftermarket than they do. Here’s how. -
Manville Corp. Fiber Glass Group (D)
Technology & Operations Case Study5.00View Details Supplements the (C) case. -
ExtendSim (R) Simulation Exercises in Process Analysis (B)
Technology & Operations Case Study5.00View Details Second set of exercises meant to be used with ExtendSim, a simulation package created by Imagine That, Inc. of San Jose, California, that allows students... -
AT&T Versus Verizon: A Financial Comparison
Finance & Accounting Case Study8.95View Details This case asks students to prepare a report comparing the financial and operating performance of AT&T and Verizon. Taking the perspective of a communications... -
Research: Why So Many Packages Don’t Get Delivered
Business management Digital ArticleAnd what companies can do about it. -
Southwest Airlines: Cutting through the Storm (A)
Management Case Study11.95View Details Winter Storm Elliott was a major storm system that grounded air travel across the United States in the days before and after Christmas of 2022. While... -
Brilux: The FOT-320 Decision
Leadership & Managing People Case Study11.95View Details BriLux develops early-stage high-speed data networking equipment. In recent month, BriLux customers have hinted that combining ARTRAN, the company's flagship... -
GT Advanced Technologies
Strategy & Execution Case Study11.95View Details In October 2013 GT Advanced Technology closed a deal to supply industrial-sapphire material to Apple; the material was to be used to improve the quality... -
Sizing Up Your Cyberrisks
Strategy & Execution Magazine ArticleEvery year the damage done by cyberbreaches seems to grow bigger. It looks as if hackers just keep getting more effective. But cybersecurity experts Parenty... -
Growth as a Process
Globalization Magazine ArticleGeneral Electric is bending every waking effort to an audacious aim—to grow organically two to three times faster than world GDP. Pursuing that goal, the company has invented a whole new set of management methods.