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Winning in the Aftermarket
Finance and investing Magazine ArticleCompanies realize the importance of providing spare parts and after-sales services, but most could make far more money in the aftermarket than they do. Here’s how. -
Washington Must Help the U.S. Regain the Lead in Manufacturing
Competitive strategy Digital ArticleThe federal government can and should play a much bigger role in helping American companies regain the lead in manufacturing. We need to invest a commensurate amount of federal R&D dollars in advanced manufacturing technologies as we do in other areas of science, technology, and engineering. The last administration created an assistant secretary for manufacturing […] -
Go Downstream: The New Profit Imperative in Manufacturing
Business models Magazine ArticleNow that providing services is more lucrative than making products, the old foundations for success in manufacturing are crumbling. Smart manufacturers are creating new business models to capture profits at the customer’s end of the value chain. -
The Right Time to Re-Org
Leadership & Managing People Digital ArticleChanging a company's organizational structure is a tool executives commonly employ to improve their company's performance. More than half of CEOs reorganize... -
Research: Why So Many Packages Don’t Get Delivered
Business management Digital ArticleAnd what companies can do about it. -
Lead Your Business Through the Coronavirus Crisis
Global Business Digital ArticleTwelve lessons on analyzing data, communicating information, and protecting your employees. -
Sizing Up Your Cyberrisks
Strategy & Execution Magazine ArticleEvery year the damage done by cyberbreaches seems to grow bigger. It looks as if hackers just keep getting more effective. But cybersecurity experts Parenty... -
How American Eagle Reinvented Its Fulfillment Strategy
Supply chain management Digital ArticleThe company realized that controlling its future meant controlling its supply chain. -
A CEO’s Common Sense of CIM: An Interview with J. Tracy O’Rourke
Hiring and recruitment Magazine ArticleAccording to Wickham Skinner (“What Matters to Manufacturing,” HBR January–February 1988), too many managers now approach production difficulties with “a menu of textbook techniques”—CIM, for example—when they should be thinking through the same old questions: What is my business? Where is the market? What machines and flexibilities do I really need? With Skinner’s strictures in […] -
Growth as a Process
Globalization Magazine ArticleGeneral Electric is bending every waking effort to an audacious aim—to grow organically two to three times faster than world GDP. Pursuing that goal, the company has invented a whole new set of management methods. -
Is the End of GE Capital Good News for Ecomagination?
Sustainable business practices Digital ArticleIt’s a victory of making stuff over making markets. -
How One Bad Thanksgiving Shaped Amazon
Operations and supply chain management Digital ArticleIn 1998, the “Save Santa” incident marked a turning point. -
Why Apple Is Getting into the Energy Business
Innovation Digital ArticleFirms with large facilities need more control over their power. -
Keep Your Eye on Process Improvement
Operations and supply chain management Digital ArticleIn my consulting and research I’ve seen many companies launch process improvement programs such as Total Quality Management, Business Reengineering, Lean, and Six Sigma. Many got significant benefits, including lower costs, faster time-to-market, and better customer experiences. But after one round of improvement, they gave up and let their organization get flabby again. Organizations, like […] -
Why Physicians Resist Using Algorithm-Based Apps
Technology and analytics ResearchA study of physicians in the UK identified four reasons. -
The Case of the Machinists’ Mutiny
Change management Magazine Article“You can’t be serious!” Mike Trail, the president and fourth-generation owner of Trail Manufacturing, stared at five older men standing uncomfortably in his small office. “I’m afraid we are, Mike.” Sandy Mulder, the most senior of the five, was polite but firm. “We won’t switch over to the new equipment. We want to continue to […] -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer... -
Bureaucracy Is Keeping Health Care from Getting Better
Operations strategy Digital ArticleBut lean management can help. -
Managing in an Age of Modularity
Innovation Magazine ArticleMany executives will have to learn what computer executives have long known. -
The Productivity Payoff of Mobile Apps at Work
IT management Digital ArticleAfter all, we interact with our phones 150 times a day.
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The Coronavirus (COVID-19) Pandemic and the Global Economy (A)
Global Business Case Study11.95View Details In April 2020, the world struggled to contain the exponential escalation of the coronavirus (COVID-19) pandemic. Dozens of countries had imposed restrictions... -
Manville Corp. Fiber Glass Group (D)
Technology & Operations Case Study5.00View Details Supplements the (C) case. -
ExtendSim (R) Simulation Exercises in Process Analysis (B)
Technology & Operations Case Study5.00View Details Second set of exercises meant to be used with ExtendSim, a simulation package created by Imagine That, Inc. of San Jose, California, that allows students... -
Allianz Turkiye: Adapting to Climate Change
Management Case Study11.95View Details Allianz Turkey is a property casualty insurance company operating in a region experiencing increasing losses from natural catastrophe events related to... -
AT&T Versus Verizon: A Financial Comparison
Finance & Accounting Case Study8.95View Details This case asks students to prepare a report comparing the financial and operating performance of AT&T and Verizon. Taking the perspective of a communications... -
Suppliers Selection at Pepsico Europe
Technology & Operations Case Study11.95View Details In 2018, Pepsico is considering adding a new supplier of CO2 to its manufacturing process in Eastern European plants. The new supplier offers a very competitive... -
Southwest Airlines: Cutting through the Storm (A)
Management Case Study11.95View Details Winter Storm Elliott was a major storm system that grounded air travel across the United States in the days before and after Christmas of 2022. While... -
Brilux: The FOT-320 Decision
Leadership & Managing People Case Study11.95View Details BriLux develops early-stage high-speed data networking equipment. In recent month, BriLux customers have hinted that combining ARTRAN, the company's flagship... -
Henry Spots a Problem at Sunshine O.J. (B)
Technology & Operations Case Study5.00View Details Supplement to case UV7749 The B case in this series picks up after the protagonist, Henry Franklin, has delivered his recommendation to use "first in,... -
GT Advanced Technologies
Strategy & Execution Case Study11.95View Details In October 2013 GT Advanced Technology closed a deal to supply industrial-sapphire material to Apple; the material was to be used to improve the quality... -
Bose Corp.: The JIT II Program (A)
Technology & Operations Case Study11.95View Details Bose Corp. is evaluating an unusual plan to manage relationships with vendors that supply components for Bose speakers. The company must decide: 1) which... -
Bruynzeel Keukens: Mastering Complexity
Technology & Operations Case Study11.95View Details Bruynzeel Keukens, the Dutch kitchen industry leader faced a dilemma, it had audacious objectives in terms of maintaining leadership and increasing market... -
Micom Caribe (C)
Technology & Operations Case Study5.00View Details Updates the (A) and (B) cases. -
Akooda: Charging Toward Operational Intelligence
Management Case Study11.95View Details The Akooda case describes the challenges confronting founder and CEO Yuval Gonczarowski (MBA '17) in 2022 as he attempts to boost sales. Launched in November... -
Borusan Cat: Monetizing Prediction in the Age of AI (B)
Sales & Marketing Case Study5.00View Details "Borusan Cat is an international distributor of Caterpillar heavy machines. In 2021, it had been three years since Ozgur Gunaydin (CEO) and Esra Durgun... -
Knights Apparel and the Alta Gracia Factory: Paying a Living Wage
Strategy & Execution Case Study11.95View Details In 2014 The Alta Gracia clothing factory in the Dominican Republic was doing something quite unusual in the industry; it was paying its employees a living... -
Supply Chain Optimization at Hugo Boss (A)
Technology & Operations Case Study11.95View Details We evaluate the impact of a supply chain pilot implemented at Hugo Boss. This pilot entailed altering the way in which Hugo Boss orders from its suppliers.... -
Baskits Inc.
Innovation & Entrepreneurship Case Study11.95View Details Soon after Robin Kovitz (MBA 2007) acquired Baskits Inc., the largest gift basket company in Canada, she became convinced that the business needed to... -
Natural Blends, Inc.
Technology & Operations Case Study11.95View Details Describes the continuous flow process used to generate orange juice concentrate. Production involves several tightly coupled process steps with varying... -
Beef-Noodle Casserole
Organizational Development Case Study11.95View Details Tom Jenkins, manager of the filling line for Amore Frozen Foods' beef-noodle-casserole product, must determine the proper fill rate and production rate...
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Winning in the Aftermarket
Finance and investing Magazine ArticleCompanies realize the importance of providing spare parts and after-sales services, but most could make far more money in the aftermarket than they do. Here’s how. -
The Coronavirus (COVID-19) Pandemic and the Global Economy (A)
Global Business Case Study11.95View Details In April 2020, the world struggled to contain the exponential escalation of the coronavirus (COVID-19) pandemic. Dozens of countries had imposed restrictions... -
Washington Must Help the U.S. Regain the Lead in Manufacturing
Competitive strategy Digital ArticleThe federal government can and should play a much bigger role in helping American companies regain the lead in manufacturing. We need to invest a commensurate amount of federal R&D dollars in advanced manufacturing technologies as we do in other areas of science, technology, and engineering. The last administration created an assistant secretary for manufacturing […] -
Manville Corp. Fiber Glass Group (D)
Technology & Operations Case Study5.00View Details Supplements the (C) case. -
Go Downstream: The New Profit Imperative in Manufacturing
Business models Magazine ArticleNow that providing services is more lucrative than making products, the old foundations for success in manufacturing are crumbling. Smart manufacturers are creating new business models to capture profits at the customer’s end of the value chain. -
ExtendSim (R) Simulation Exercises in Process Analysis (B)
Technology & Operations Case Study5.00View Details Second set of exercises meant to be used with ExtendSim, a simulation package created by Imagine That, Inc. of San Jose, California, that allows students... -
Allianz Turkiye: Adapting to Climate Change
Management Case Study11.95View Details Allianz Turkey is a property casualty insurance company operating in a region experiencing increasing losses from natural catastrophe events related to... -
The Right Time to Re-Org
Leadership & Managing People Digital ArticleChanging a company's organizational structure is a tool executives commonly employ to improve their company's performance. More than half of CEOs reorganize... -
AT&T Versus Verizon: A Financial Comparison
Finance & Accounting Case Study8.95View Details This case asks students to prepare a report comparing the financial and operating performance of AT&T and Verizon. Taking the perspective of a communications... -
Research: Why So Many Packages Don’t Get Delivered
Business management Digital ArticleAnd what companies can do about it.