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Win Over the Person Blocking Your Deal
Communication Digital ArticleFirst, understand his or her motivations. -
The Power of Words
Communication Magazine ArticleFour new books investigate how language connects, differentiates, and enlightens us. Viorica Marian's The Power of Language explores the benefits of multilingualism.... -
Productive Conversations Take Real Empathy
Communication Digital ArticleHow to demonstrate it, even when you're upset. -
An Introvert's Guide to Visibility in the Workplace
Leadership & Managing People Digital ArticleYou don't have to be a loud, outgoing personality to have your contributions recognized. -
4 Ways to Manage an Emotionally Needy Employee
Managing people Digital ArticleSupport them while setting boundaries. -
Is That Conflict with Your Colleague Really About Age Difference?
Leadership & Managing People Big IdeaWhen you and a colleague are from different generations, it's easy to assume that any disagreements between you are due to the age gap. But how can you... -
Managing #MeToo
Organizational Development Digital ArticleWhen Hollywood producer Harvey Weinstein was accused of sexual harassment, the dam broke. Allegations of sexual misconduct were raised against many powerful... -
Manny Ramirez and the Dilemma of the Badly Behaved Superstar
Managing conflicts Digital ArticleIf you are a manager responsible for the fate of a superstar performer whom no one on your team can stand, look at what the Boston Red Sox did and smile. The Red Sox just traded Manny Ramirez — arguably the best player on their team, one of the best of his era – because […] -
The Hazards of a "Nice" Company Culture
Organizational Development Digital ArticleHealthy disagreement is essential for growth. -
How Men Can Confront Other Men About Sexist Behavior
Global Business Digital ArticleWhat being a "good guy" really looks like. -
How to Recover from a Mistake at Work: Our Favorite Reads
Communication ListicleDon't shame yourself (or your colleagues). -
How to Have Difficult Conversations When You Don't Like Conflict
Communication Digital ArticleBe curious and respectful. -
These Strategies Will Help You Influence How Decisions Get Made
Organizational Development Digital ArticleNegotiators who understand the most common decision rules - majority rule, chair-decides, and consensus - are more likely to get their way. -
Negotiating with Third World Governments
Cross-cultural management Magazine ArticleBecause of growing commitments of their companies in developing countries, large numbers of American and European managers have entered negotiations with government officials in Asia, Africa, and Latin America. Also, with emerging nationalism, these negotiations have become increasingly frustrating. Sometimes misunderstandings have been so great that they have led to a breakdown in negotiations that […] -
Make Your Meetings a Safe Space for Honest Conversation
Leadership & Managing People Digital ArticleMore freedom leads to more candor. -
How to Repair a Damaged Professional Relationship
Managing conflicts Digital ArticleRecognize your culpability. -
Quality of Work Life—Learning from Tarrytown
Labor Magazine ArticleAt this large GM plant the union and management jointly seek to change the meaning of work itself -
Racial Remarks in the Workplace: Humor or Harassment?
Government policy and regulation Magazine ArticleA black man employed by a Minnesota trucking company had racial slurs directed at him and was the target of graffiti written by fellow workers. A U.S. district court held that the trucking company violated Title VII of the Civil Rights Act of 1964 and ordered it to take affirmative action and disciplinary measures against […] -
How to Raise a Difficult Issue in a One-on-One with Your Boss
Meeting management Digital ArticleFive steps to help you pick your battles, prepare for the conversation, and advocate for yourself. -
Coffee Breaks Don't Boost Productivity After All
Organizational Development Magazine ArticleNeed an energy boost at work? Taking a short break won't revitalize you--unless you use it to do something job related and positive.
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Teamwork at the Top
Collaboration and teams SpotlightIt’s not just who’s in the room—it’s how they behave together. -
Where Data-Driven Decision-Making Can Go Wrong
Decision making and problem solving Magazine ArticleFive pitfalls to avoid -
Build Better Teams
Management Digital ArticleThis issue's Spotlight consists of four articles on leading teams. The first, "New Rules for Teamwork," by McKinsey's Angus Dawson and Katy George, introduces... -
When Resentment Is Building on Your Team
Leadership and managing people Digital ArticleExpert advice to help you diffuse tension and refocus on shared goals. -
Research: How to Build Consensus Around a New Idea
Innovation Digital ArticleStrategies for overcoming the disagreements that can stymie innovation. -
5 Tips for Writing Meaningful Thank-You Notes
Business writing Digital ArticleShowing gratitude can help build a work culture where people feel valued and respected. -
When Your Boss Suddenly Reduces Your Scope
Managing yourself Digital ArticleSix strategies to help you move forward with confidence. -
How to Ask for Help Without Making Yourself Look Bad
Interpersonal skills Digital ArticleWhen you request support with confidence, your colleagues are more likely to see you as self-assured, pragmatic, and capable. -
Overcome Your Fear of Giving Feedback
Giving feedback Digital ArticleThree ways managers make the process harder than it needs to be. -
How to Gracefully Decline a Networking Request
Professional networks Digital ArticleProtect your time and energy — respectfully. -
Bringing Down the Temperature During Polarizing Times
Leadership Digital ArticleLessons on political bridge-building from Nigeria and Brazil. -
When a Team Member Speaks Up — and It Doesn’t Go Well
Interpersonal communication Digital ArticleHow the both of you can move beyond counterproductive emotions and use it as an opportunity to build psychological safety. -
When a Coworker Keeps Giving You Unsolicited Advice
Interpersonal communication Digital ArticleWhat to say to put a stop to their not-so-helpful suggestions. -
What Sets Genius Teams Apart
Collaboration and teams Digital ArticleA look at the psychology of the most effective executive teams. -
How to Structure Customer Service Calls to Boost Satisfaction and Sales
Customer service Digital ArticleResearchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle. -
Stop Playing Favorites
Managing people Magazine ArticleAll managers have in-groups and out-groups. Here’s how to manage those dynamics more effectively. -
When Your Employee Feels Angry, Sad, or Dejected
Managing employees Magazine ArticleThe right—and wrong—ways to respond -
When Your New Boss Is a Micromanager
Managing yourself Digital ArticleWhy they might be hovering — and what you can do about it. -
Why Cofounder Partnerships Fail — and How to Make Them Last
Entrepreneurs and founders Digital ArticleNearly half of startup founders ultimately buy out their cofounder due to interpersonal rifts and power struggles. -
How to Get Your Colleagues On Board with Your Idea
Managing conflicts Digital ArticleOvercoming four common roadblocks you might face when trying to get someone to change their mind, agree with you, or take action.
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Airbnb: What´s Next?
Sales & Marketing Case Study11.95View Details The general manager for Airbnb in Spain and Portugal, Jeroen Merchiers is pondering about several issue as he prepares to delegate responsibilities in... -
Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact
30.00View Details Take control of your communications--before someone else does. What if someone told you that your behavior was controlled by a powerful, invisible force?... -
Colonial Food Services Co.
Organizational Development Case Study11.95View Details ... -
Differences at Work: Allie (B)
Leadership & Managing People Case Study5.00View Details In Differences at Work: Allie (B) HBS Case No. 9-408-055 Allie and her colleague initially refuse to go but when her boss makes a scene they reluctantly... -
Introducing iSnack 2.0: The New Vegemite
Sales & Marketing Case Study11.95View Details Vegemite is an iconic Australian breakfast spread and is often seen as a quintessential Australian product. This case focuses on Kraft's decision to revitalize... -
Grit (HBR Emotional Intelligence Series)
19.99View Details In the face of hardship, you need perseverance and determination. You need grit. But how do you build it? This book explores how you can persist in difficult... -
HBR's 10 Must Reads on Communication (with featured article "The Necessary Art of Persuasion," by Jay A. Conger)
Communication Book24.95View Details The best leaders know how to communicate clearly and persuasively. How do you stack up? If you read nothing else on communicating effectively, read these... -
Ruma's Fruit and Gift Basket World: Will Dad Ever Talk to Me?
Innovation & Entrepreneurship Case Study11.95View Details Andrea Ruma has worked for three years at Ruma's Fruit and Gift Basket (Ruma's), a 112- year- old family business in Massachusetts. Andrea is trying to... -
Toyota Tsusho Corporation: Acquiring the French CFAO to Penetrate African Markets
Innovation & Entrepreneurship Case Study11.95View Details In 2016, the Japanese company Toyota Tsusho Corporation (TTC) acquired the remaining shares of the French trading company Compagnie Française de l'Afrique... -
The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World
35.00View Details When change requires you to challenge people's familiar reality, it can be difficult, dangerous work. Whatever the context, whether in the private or... -
Wintel (E): From Multi-Market Contact to Multi-Geographic Contact
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
Sarah Talley and Frey Farms Produce: Negotiating with Wal-Mart (A)
Strategy & Execution Case Study11.95View Details Describes the retailer-supplier negotiations of Frey Farms Produce in its growth from a small local produce supplier to becoming a supplier for Wal-Mart,... -
InterSoft of Argentina (B)
Leadership & Managing People Case Study5.00View Details Focuses on InterSoft of Argentina, a growing software company in Argentina. In 1993, InterSoft acquires a Russian software company and Emilo Lopez, the... -
Karen Bruck: Growing Managers at MercadoLibre
Organizational Development Case Study11.95View Details Karen Bruck, Corporate Sales Director at MercadoLibre, Latin America's largest e-commerce platform, needs to make a decision about one of her managers,... -
Eugene Kirby (A)
Organizational Development Case Study11.95View Details ... -
Andy Smith's Struggles
Leadership & Managing People Case Study11.95View Details This case is about the diagnosis of Alzheimer's at a relatively young age, at a time when the patients are forced to juggle jobs, family, and dementia.... -
HBR's 10 Must Reads on Leadership (with featured article "What Makes an Effective Executive," by Peter F. Drucker)
24.95View Details How can you transform yourself from a good manager into an extraordinary leader? We've combed through hundreds of Harvard Business Review articles on... -
Lisa Benton (B)
Organizational Development Case Study5.00View Details Provides a follow-up to Lisa Benton (A). -
Differences at Work: Allie (C)
Leadership & Managing People Case Study5.00View Details In Differences at Work: (C) HBS Case No. 9-408-056 Allie decides not to pursue a sexual harassment charge and instead remedies the situation by transferring... -
BoldFlash: Cross-Functional Challenges in the Mobile Division
Organizational Development Case Study8.95View Details Roger Cahill has spent less than a year as head of the Mobile Division of BoldFlash, a flash memory component maker. On the corporate level, BoldFlash...
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Win Over the Person Blocking Your Deal
Communication Digital ArticleFirst, understand his or her motivations. -
The Power of Words
Communication Magazine ArticleFour new books investigate how language connects, differentiates, and enlightens us. Viorica Marian's The Power of Language explores the benefits of multilingualism.... -
Productive Conversations Take Real Empathy
Communication Digital ArticleHow to demonstrate it, even when you're upset. -
Airbnb: What´s Next?
Sales & Marketing Case Study11.95View Details The general manager for Airbnb in Spain and Portugal, Jeroen Merchiers is pondering about several issue as he prepares to delegate responsibilities in... -
An Introvert's Guide to Visibility in the Workplace
Leadership & Managing People Digital ArticleYou don't have to be a loud, outgoing personality to have your contributions recognized. -
4 Ways to Manage an Emotionally Needy Employee
Managing people Digital ArticleSupport them while setting boundaries. -
Is That Conflict with Your Colleague Really About Age Difference?
Leadership & Managing People Big IdeaWhen you and a colleague are from different generations, it's easy to assume that any disagreements between you are due to the age gap. But how can you... -
Managing #MeToo
Organizational Development Digital ArticleWhen Hollywood producer Harvey Weinstein was accused of sexual harassment, the dam broke. Allegations of sexual misconduct were raised against many powerful... -
Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact
30.00View Details Take control of your communications--before someone else does. What if someone told you that your behavior was controlled by a powerful, invisible force?... -
Manny Ramirez and the Dilemma of the Badly Behaved Superstar
Managing conflicts Digital ArticleIf you are a manager responsible for the fate of a superstar performer whom no one on your team can stand, look at what the Boston Red Sox did and smile. The Red Sox just traded Manny Ramirez — arguably the best player on their team, one of the best of his era – because […]