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How One Health System Got Rid of Bureaucratic Busywork
Process management Digital ArticleA simple solution saved thousands of hours. -
How Tech Is Transforming Entry-Level, Customer-Facing Jobs
IT management Digital ArticleTakeaways from a survey of more than 800 customer service reps. -
When Hackers Turn to Blackmail (HBR Case Study and Commentary)
Technology & Operations Magazine ArticleSunnylake Hospital is being held up by online extortionists who have blocked access to its electronic medical records and are demanding $100,000 to restore... -
How Effective Managers Use Information Systems
Decision making and problem solving Magazine ArticleAdvances in computer-based information technology in recent years have led to a wide variety of systems that managers are now using to make and implement decisions. By and large, these systems have been developed from scratch for specific purposes and differ significantly from standard electronic data processing systems. Too often, unfortunately, managers have little say […] -
Infusing Digital Responsibility into Your Organization
Technology & Operations Digital ArticleFour strategies based on in-depth studies of 12 large European firms. -
How the Best Chief Data Officers Create Value
Technology & Operations Digital ArticleCDOs need to focus on four spheres of influence. -
Is There a Patient in the House?
Technology & Operations Magazine ArticleThe best solution to the looming shortage of nurses and doctors may be to move chronic disease monitoring and care out of hospitals and into people's... -
4 Skills the Next Generation of Data Scientists Needs to Develop
Technology and analytics Digital ArticleThe role is expanding to encompass strategy, decision-making, and operations. -
Sellers Are Overwhelmed by New Technology
Sales & Marketing Digital ArticleAccording to research, salespeople who feel overwhelmed by technology are 43% less likely to meet quota. -
Untethered Data
Technology & Operations Magazine ArticleCorporate information and the contracts that govern it used to be bound together on paper and filed away. But now data fly loose on the Internet--and... -
How One Major Healthcare Firm Became the Leader in Innovative AI Use
Technology & Operations Digital ArticleInterviews with the Blue Cross Blue Shield of Michigan management team identified seven principles that guided their actions. -
The Permissionless Corporation
Organizational Development Magazine ArticleDigital technologies are pushing decision-making ability to the edges of the organization, allowing businesses to adopt structures that are flatter and... -
7 Pressing Cybersecurity Questions Boards Need to Ask
IT security management Digital ArticleDon’t leave concerns about critical vulnerabilities for tomorrow. -
Your Biggest Cybersecurity Risks Could Be Inside Your Organization
Cybersecurity and digital privacy Digital ArticleFour lessons from Microsoft’s CISO. -
In a Hybrid World, Your Tech Defines Employee Experience
Technology & Operations Digital ArticleNew research suggests that many companies are failing to give people the tools they need to communicate and collaborate. -
The Ethics of Managing People's Data
Global Business Magazine ArticleOver the past few years the European Union has fined companies more than 1,400 times for a total of nearly €3 billion for violations of the General Data... -
Rocket Science Retailing Is Almost Here--Are You Ready?
Technology & Operations Magazine ArticleDespite all the data that retailers and e-tailers can now gather about point-of-purchase information, buying patterns, and customer tastes, they still... -
Safeguarding Your Critical Business Information
Technology & Operations Magazine ArticleMedia companies have used digital rights management to protect their copyrighted materials from infringement. These technologies may also help companies... -
Transform Business Operations with Process Mining
Technology & Operations Digital ArticleThe technology is quickly replacing observational and subjective approaches to understanding business processes. -
How Competitive Intelligence Rules Encourage Cheating
Strategy & Execution Digital ArticleWhen HP's ex-CEO Mark Hurd headed to Oracle this fall, his former employer sued him, claiming that by taking the job he put "HP's most valuable trade...
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Blueprint for an Integrated IT Architecture
Management Case Study8.95View Details Organizations need to develop digital business capabilities essential for functioning and competing in a digital economy. As identified by Ross et al.... -
IPremier Co. (A): Denial of Service Attack
Technology & Operations Case Study11.95View Details Describes a new CIO trying to manage a denial of service (DOS) attack against his e-retailing business. The attack and its aftermath provide students... -
Chemical Bank: Technology Support for Cooperative Work
Technology & Operations Case Study11.95View Details Describes the organization and IT environment that Bruce Hasenyager found when he arrived at Chemical Bank. Goes on to explain his decision for implementing... -
Lytt: Determining a Go-to-Market Strategy
Innovation & Entrepreneurship Case Study11.95View Details The Berline-based start-up, Lytt, was founded in late 2019 with the aim of offering employees a means to speak up about misconduct at work through a digital... -
Google Inc.: Launching Gmail
Technology & Operations Case Study11.95View Details Google, a very popular Internet search engine firm, has just announced the launch of Gmail, a free, Web-based e-mail service that allows users up to one... -
Microsoft's aQuantive Acquisition
Finance & Accounting Case Study11.95View Details This case introduces students to the topic of mergers and acquisitions. At the time that Microsoft purchased aQuantive there was a mixed reaction by analysts... -
Building Brand Infosys
Sales & Marketing Case Study11.95View Details Infosys Limited was India's second largest exporter of IT services with annual revenues of $7 billion and a market capitalization of nearly $26 billion... -
Kyruus: Big Data's Search for the Killer App
Innovation & Entrepreneurship Case Study11.95View Details Kyruus is used in a course at HBS on Entrepreneurship in Healthcare IT and Services (EHITS). It describes a young company that has built a very large... -
Great Lakes Banking Group: Data Management
Technology & Operations Case Study11.95View Details In May 2016, Michael Rechtin, an expert in international data center law, advised global financial services firm Great Lakes Banking Group (GLBG) on its... -
Volkswagen of America: Managing IT Priorities
Technology & Operations Case Study11.95View Details Describes the efforts of Volkswagen of America, the U.S. subsidiary of Volkswagen AG, to arrive at a process for setting IT funding priorities so that... -
Waterloo Regional Police Services: The CIMS Project (C)
Technology & Operations Case Study5.00View Details The chief of the Waterloo Regional Police Services (WRPS) found himself preparing for an important board meeting to discuss the fate of the CIMS project.... -
Amagansett Funds (A)
Technology & Operations Case Study11.95View Details Amagansett Funds has had a troubled history with its customer relationship management (CRM) system. Sales agents feel that they derive no value from it... -
iPremier (B): Denial of Service Attack (Graphic Novel Version)
Technology & Operations Case Study5.00View Details Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure... -
Uniswap: Fighting a Vampire Attack (A)
Management Case Study11.95View Details This is the first of a three-case series that explores the challenges faced by Uniswap, a key player in the decentralized finance (DeFi) sector. Founded... -
LinkedIn (B)
Strategy & Execution Case Study5.00View Details An abstract is not available for this product. -
Google Glass: Development, Marketing and User Acceptance
Strategy & Execution Case Study11.95View Details This case introduces the key features of Google's wearable technology product "Glass" and illustrates the tensions that Google faced over the development... -
Ransomware Attack at Colonial Pipeline Company
Management Case Study11.95View Details On the morning of May 7, 2021, Colonial Pipeline Company became aware that the company had been the victim of a malicious ransomware attack that had stolen... -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Tektronix, Inc.: Global ERP Implementation
Technology & Operations Case Study11.95View Details Reviews Tektronix's implementation of an Enterprise Resource Planning (ERP) solution in all three of its global business divisions. This case tells the... -
Oxigen: Nurturing the Mobile Payment Ecosystem in India
Strategy & Execution Case Study11.95View Details In 2013, Oxigen Services India Pvt. Ltd. launched a money transfer service integrated with the infrastructure of the National Payment Corporation of India....
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Online Serendipity: The Case for Curated Recommender Systems
Leadership & Managing People Digital ArticleWhen used effectively, recommender systems provide users with suggestions based on their own preferences. These systems first showed their value with... -
How One Health System Got Rid of Bureaucratic Busywork
Process management Digital ArticleA simple solution saved thousands of hours. -
How Tech Is Transforming Entry-Level, Customer-Facing Jobs
IT management Digital ArticleTakeaways from a survey of more than 800 customer service reps. -
When Hackers Turn to Blackmail (HBR Case Study and Commentary)
Technology & Operations Magazine ArticleSunnylake Hospital is being held up by online extortionists who have blocked access to its electronic medical records and are demanding $100,000 to restore... -
Blueprint for an Integrated IT Architecture
Management Case Study8.95View Details Organizations need to develop digital business capabilities essential for functioning and competing in a digital economy. As identified by Ross et al.... -
IPremier Co. (A): Denial of Service Attack
Technology & Operations Case Study11.95View Details Describes a new CIO trying to manage a denial of service (DOS) attack against his e-retailing business. The attack and its aftermath provide students... -
How Effective Managers Use Information Systems
Decision making and problem solving Magazine ArticleAdvances in computer-based information technology in recent years have led to a wide variety of systems that managers are now using to make and implement decisions. By and large, these systems have been developed from scratch for specific purposes and differ significantly from standard electronic data processing systems. Too often, unfortunately, managers have little say […] -
Artificial Intelligence and the Future of Work: Human-AI Symbiosis in Organizational Decision Making
Technology & Operations Digital ArticleArtificial intelligence (AI) has penetrated many organizational processes, resulting in a growing fear that smart machines will soon replace many humans... -
Chemical Bank: Technology Support for Cooperative Work
Technology & Operations Case Study11.95View Details Describes the organization and IT environment that Bruce Hasenyager found when he arrived at Chemical Bank. Goes on to explain his decision for implementing... -
Lytt: Determining a Go-to-Market Strategy
Innovation & Entrepreneurship Case Study11.95View Details The Berline-based start-up, Lytt, was founded in late 2019 with the aim of offering employees a means to speak up about misconduct at work through a digital...