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Scandal Catches Tiger by the Tail
Crisis management Digital ArticleHe really shanked it this time. Tiger Woods is a champ when it comes to hitting a little white ball into a shiny tin cup. His skills are definitely subpar, however, when it comes to managing scandals. Coming during a relatively slow Thanksgiving news cycle, the initial details of the star athlete’s involvement in an […] -
Change Management in Government
International business Magazine ArticleLeaders of government agencies operate under handicaps largely unknown within the private sector. But the best of them have improved performance by adopting and adapting some goals and methods that have been proven in business. -
15 Questions About Remote Work, Answered
Leadership & Managing People Digital ArticleA Q&A with Harvard Business School professor Tsedal Neeley. -
Lead Your Business Through the Coronavirus Crisis
Global Business Digital ArticleTwelve lessons on analyzing data, communicating information, and protecting your employees. -
How Nonprofit Leaders Can Keep Their Organizations Afloat
Organizational Development Digital ArticleFive steps they can take today. -
Rupert Murdoch’s Last Stand
Crisis management Digital ArticleIt’s big news when a 168-year-old dies; it’s even bigger news when the demise is self-inflicted. On Thursday, responding to the astonishing (even for British tabloids) phone-hacking and police-paying charges, News International said that it would shutter its News of the World after one more issue this coming Sunday. The company’s predicament and how it […] -
The Safety Calculus After BP
Strategy & Execution Digital ArticleMost reactions to the BP oil spill in the Gulf of Mexico have (rightly) focused on disaster response and the devastating environmental and broader economic... -
A Short-Seller Crashes the Party
Crisis management Magazine ArticleTerranola was everyone’s favorite company until an investor went on the attack. -
Engine of Destruction: Lessons from the Thomas the Tank Engine Debacle
Leadership & Managing People Digital ArticleI had planned to continue my series of posts on organizational immunology (brains and immune systems), exploring what leaders must do prevent predictable... -
In 2009, Match the Urge to Purge with a Zest to Invest
Recessions Digital ArticleIt’s become the mantra of the moment: “A crisis is a terrible thing to waste.” Leaders everywhere are struggling to make sense of the worldwide economic crisis, to learn lessons that will guide them and their companies going forward. My worry is that too many leaders are learning the wrong lessons — they are becoming […] -
Using Crisis Response Factors in the Absence of a Crisis
Leadership & Managing People Digital ArticleWhile the earthquake in Haiti has brought indescribable devastation and horror, it has also reminded us of the incredible ability and willingness of individuals... -
Leaning Your Way to Disaster
Decision making and problem solving Digital ArticleWhat do Toyota’s sudden-acceleration woes and the disastrous oil spill in the Gulf of Mexico have in common? Both are examples of a type of organizational breakdown that is destined, absent some fundamental rethinking of what “leadership” means, to become ever more common and damaging: complex systems failures triggered by seeming rational patterns of cost-reduction […] -
How to Be a Good Boss in a Bad Economy
Leadership & Managing People Magazine ArticleEven in times of economic growth, it's challenging to be a good boss. Research shows that people placed in positions of authority often become less mindful... -
Do Your Controls Create Complexity?
Strategy & Execution Digital ArticleHave you ever noticed that organizations are great at creating controls and policies to prevent incidents that have already happened? Once the proverbial... -
Leadership in a (Permanent) Crisis
Crisis management Magazine ArticleWhen the economy recovers, things won’t return to normal—and a different mode of leadership will be required. -
How to Bounce Back from Adversity
Leadership & Managing People Magazine ArticleWhen bad things happen, most of us have a gut reaction. Psychological resilience-the capacity to respond quickly and constructively in a crisis-can be... -
“I Try to Spark New Ideas”
Leadership Magazine ArticleChristine Lagarde took over as managing director of the demoralized International Monetary Fund in 2011, succeeding the scandal-plagued Dominique Strauss-Kahn. A prominent French politician who once ran the international law giant Baker & McKenzie, Lagarde, 57, has tried to change the IMF’s culture while also coping with the European debt crisis and a sluggish global […] -
How I Did It: Maclaren’s CEO on Learning from a Recall
Corporate communications Magazine ArticleThe Idea: Though Maclaren USA had spent months carefully planning a recall, when the news leaked a day early, the company was unprepared. What followed taught its CEO some valuable lessons. -
Use Heat Maps to Expose Rare but Dangerous Frauds
Risk management Digital ArticleThe world is awash in increasingly varied, sophisticated, and dangerous fraud schemes. Companies have become quite good at managing predictable, lower-level risks but, perhaps because of this, often have a false sense of security. Senior executives and directors need to be aware of their companies’ risk of serious fraud, yet they may be out of […] -
A Better Approach to After-Action Reviews
Leadership & Managing People Digital ArticleThree myths that impede their proper use - and three strategies to help your team make the most of the practice.
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GO Corp.
Finance & Accounting Case Study11.95View Details GO faces a crisis in March 1991 when Microsoft announces the introduction of a competing operating system for pen-based computers. GO's managers must... -
The Coronavirus (COVID-19) Pandemic and the Global Economy (A)
Global Business Case Study11.95View Details In April 2020, the world struggled to contain the exponential escalation of the coronavirus (COVID-19) pandemic. Dozens of countries had imposed restrictions... -
The Credit Suisse/Gerson Lehrman Group Alliance
Leadership & Managing People Case Study11.95View Details The equity research department of Credit Suisse and the expert network firm of Gerson Lehrman Group, historically competitors, have established a strategic... -
Southwest Airlines: Cutting through the Storm (A)
Management Case Study11.95View Details Winter Storm Elliott was a major storm system that grounded air travel across the United States in the days before and after Christmas of 2022. While... -
Contemporary Corporate Communications: Stakeholder Engagement and the Business Model
Leadership & Managing People Case Study8.95View Details This note explores the ongoing evolution of the corporate communications function from the management of public image and public relations to the integrated... -
International Capital Markets and Sovereign Debt: Crisis Avoidance and Resolution
Global Business Case Study8.95View Details Successive economic crises of the 1990s and early 2000s intensified focus on reform of the "international financial architecture." Because many of these... -
Best Buy's Corie Barry: Confronting the COVID-19 Pandemic
Leadership & Managing People Case Study11.95View Details This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic.... -
Sales Misconduct at Wells Fargo Community Bank
Leadership & Managing People Case Study11.95View Details Set in early-2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in... -
Lessons in Crisis Leadership: From Peacetime to Post-911
Organizational Development Case Study11.95View Details The 911 terrorist attacks in the United States in 2001 shook the world and changed the modus operandi of security forces around the world. The Singapore... -
Hans Fritz at Novartis Thailand (D): The First 18 Months
Leadership & Managing People Case Study5.00View Details Supplements the (A) case. -
Xiabu Xiabu: From Hotpot to Crisis Management
Finance & Accounting Case Study11.95View Details On September 6, 2018, a couple was enjoying a meal at a hotpot restaurant in Weifang, Shandong Province, China. The restaurant was a branch of the popular... -
Japan Airlines: Turning Around to Take Off Again
Leadership & Managing People Case Study11.95View Details Set in 2013, this case discusses the challenges faced and overcome by JAL to turn around successfully from a situation of bankruptcy in 2009-2010. In... -
Grupo Sidek (A)
Finance & Accounting Case Study11.95View Details A large Mexican conglomerate, active in tourism, real estate, and steel, is faced with difficult macroeconomic conditions beginning with the Peso crisis... -
In Sickness and in Health (B): Heathcare Snapshots
Finance & Accounting Case Study5.00View Details Supplement to case UV7947. This case provides two snapshots of sudden health care crises. It walks the students through how health insurance works, and... -
Grounding of the Boeing 737 MAX 8 (A): What Went Wrong?
Organizational Development Case Study11.95View Details In the short time between October 2018 and March 2019, two new Boeing 737 MAX 8 airplanes in different parts of the world were involved in deadly crashes.... -
IPremier Co. (A): Denial of Service Attack
Technology & Operations Case Study11.95View Details Describes a new CIO trying to manage a denial of service (DOS) attack against his e-retailing business. The attack and its aftermath provide students... -
Transportation Displays, Inc. (C): The Case for a Preemptive Restructuring
Finance & Accounting Case Study5.00View Details A company nears the end of a long multiyear turnaround and now must consider how to "cash out" so its management can realize a financial return on investment.... -
On Weldon's Watch: Recalls at Johnson & Johnson from 2009 to 2010
Leadership & Managing People Case Study11.95View Details In October of 2010, Johnson & Johnson (J&J) was unable to extricate itself from a year long recall crisis that had subjected the firm to criticism from... -
Disaster in April: The Obligations of Kelly Construction
Leadership & Managing People Case Study11.95View Details A construction company experiences a crane accident with multiple fatalities. The CEO, a client, and an employee must make choices to meet the company's... -
JPMorgan: Hiring Chinese Princelings Becomes a Royal Pain
Leadership & Managing People Case Study11.95View Details In August 2013, the United States Securities and Exchanges Commission ("SEC") opened a bribery investigation into JPMorgan's "princeling hiring" practices...
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Scandal Catches Tiger by the Tail
Crisis management Digital ArticleHe really shanked it this time. Tiger Woods is a champ when it comes to hitting a little white ball into a shiny tin cup. His skills are definitely subpar, however, when it comes to managing scandals. Coming during a relatively slow Thanksgiving news cycle, the initial details of the star athlete’s involvement in an […] -
Change Management in Government
International business Magazine ArticleLeaders of government agencies operate under handicaps largely unknown within the private sector. But the best of them have improved performance by adopting and adapting some goals and methods that have been proven in business. -
GO Corp.
Finance & Accounting Case Study11.95View Details GO faces a crisis in March 1991 when Microsoft announces the introduction of a competing operating system for pen-based computers. GO's managers must... -
The Coronavirus (COVID-19) Pandemic and the Global Economy (A)
Global Business Case Study11.95View Details In April 2020, the world struggled to contain the exponential escalation of the coronavirus (COVID-19) pandemic. Dozens of countries had imposed restrictions... -
15 Questions About Remote Work, Answered
Leadership & Managing People Digital ArticleA Q&A with Harvard Business School professor Tsedal Neeley. -
The Credit Suisse/Gerson Lehrman Group Alliance
Leadership & Managing People Case Study11.95View Details The equity research department of Credit Suisse and the expert network firm of Gerson Lehrman Group, historically competitors, have established a strategic... -
How Wegmans Became a Leader in Improving Food Safety
Business management AudioHarvard Business School professor Ray Goldberg discusses how Wegmans CEO faced a food safety issue and then helped the industry determine how it could become more proactive in the future. -
Southwest Airlines: Cutting through the Storm (A)
Management Case Study11.95View Details Winter Storm Elliott was a major storm system that grounded air travel across the United States in the days before and after Christmas of 2022. While... -
Lead Your Business Through the Coronavirus Crisis
Global Business Digital ArticleTwelve lessons on analyzing data, communicating information, and protecting your employees. -
How Nonprofit Leaders Can Keep Their Organizations Afloat
Organizational Development Digital ArticleFive steps they can take today.