-
When Being Positive Is Positively Meaningless
Business communication Digital ArticleAs a teacher, I know how vital positive feedback is for keeping students motivated, productive, and satisfied. And I have seen, both in the classroom and in offices where I’ve worked, that particular ways of being positive tend to yield the best results (see my post “The Art of Giving Praise“). But I have to […] -
Change Through Persuasion
Business communication Magazine ArticleLeaders can make change happen only if they have a coherent strategy for persuasion. The impressive turnaround at a world-renowned teaching hospital shows how to plan a change campaign—and carry it out. -
How to Get Better at Reading People from Different Cultures
Communication Digital ArticleMany microexpressions are similar, no matter where you're from. -
Handwritten Notes Are a Rare Commodity. They’re Also More Important Than Ever.
Business communication Digital ArticleThey cost something, mean something, and have permanence. -
Stop Asking for Feedback
Business communication Digital ArticleStart asking for advice instead. -
Research: Simple Prompts Can Get Women to Negotiate More Like Men, and Vice Versa
Strategy & Execution Digital ArticleMen became more empathetic and women more willing to lie. -
How to Keep a Job Search Discreet
Managing yourself Best PracticeLooking for a job while you already have one can be stressful, especially in the age of social media when privacy is scarce. You don’t want to rock the boat at your current company but you want to find the next great opportunity. Should you tell your boss you’re looking? How do you handle references? […] -
How to Use Facebook to Drive Higher Sales
Business communication Digital ArticleAs Facebook has grown to more than 600 million users, many companies have been struggling to figure out how to leverage it to help their businesses. Most have limited themselves to advertising or establishing company pages on the platform only to discover that while these methods allow them to engage their Facebook fans in a […] -
Pitch Your Next Idea Like a Stand Up Comedian
Communication Digital ArticleFive tips for your next big presentation. -
Is Listening an Endangered Skill?
Business communication Digital ArticleIs listening important? “Yes, of course,” you say. But then why would anyone pay thousands of dollars to hear someone speak, and then not listen? I recently attended the PopTech conference in Camden, Maine, a mind-bending affair attended by several hundred idea junkies, each of whom paid several thousand dollars to (ostensibly) hear what really […] -
How Much Truth Should You Share?
Business ethics Digital ArticleComments for this Make Your Case installment are now closed. Thanks to all who participated. This week’s guest commentator, Marshall Goldsmith, has posted his response to your comments and shared some thoughts of his own below. The opening to your cube is darkened by the familiar figure of a longtime colleague. Though you’re his immediate […] -
How to Respond to Emotional Outbursts
Difficult conversations Digital Article“Please, Daddy, please? Can we open our presents from you now?” It was the third night of Hanukkah and my wife Eleanor, our three young children, and I had just come home from a holiday party. “Didn’t you guys get enough presents at the party?” I asked. Dumb question. “OK,” I relented. “Go ahead.” They […] -
A Presentation Isn't Always the Right Way to Communicate
Communication Digital ArticleSometimes you just need to start a conversation. -
Can a Leader Act “Too Presidential”?
Leadership Digital ArticleBarack Obama is back from a semi-world tour that took him from Afghanistan and Iraq to the capitals of Europe, with stops in Israel and Palestine in between. By most accounts, he pulled it off with few gaffes, but some political reporters and pundits are wondering if Obama looked, in the words of NBC’s Andrea […] -
The Right to Straight Talk
Business communication Digital ArticleDuring World War II, Winston Churchill was marking up a classified document that the Allied forces were waiting for in order to go into action. On one of the pages Churchill wrote, “Watch the borders,” referring to the manner in which the typist had left little room for him to make comments in the margins. […] -
A Simple Way to Introduce Yourself
Communication Digital ArticleThink: present, past, future. -
The Language of Persuasion
Communication Digital Articleem>Want to persuade others to your point of view? Think in terms of personal relationships. by Robert Cialdini -
How to Nail a Hybrid Presentation
Business communication Digital ArticleSeven tips. -
Live Life as an Experiment
Managing yourself Digital ArticleIt was an experiment. I was returning an item to the store from which I had bought it. The item was well within the return period, but there would be a 20% restocking fee. Could I evade that fee? What would I have to do or say to persuade them not to charge it to […] -
What the Death of Topsy Tells Us About Today’s Social Web
Social media Digital ArticleConversation is waning, even as campaigning waxes.
-
Symantec--1982-90
Organizational Development Case Study11.95View Details As Symantec grew from a small, upstart software development company to a major player in the software development industry, the channels of information... -
Which Kaptein to Choose? The Havøysund Fleet Question
Leadership & Managing People Case Study11.95View Details Olaf Tryggvason, owner of a fleet of fishing ships in a small northern Norwegian town, has been offered and has accepted a reality television deal about... -
Brightcove, Inc. (B)
Strategy & Execution Case Study5.00View Details Supplement to case 712424. -
David Dickens: The Last Ditch Decision
Organizational Development Case Study11.95View Details David Dickens has been out of business school for 10 years. In that time, his career has prospered. However, like many multilingual, upwardly mobile MBA... -
HBR Guide to Making Better Decisions
21.95View Details Rethink how you approach tough decisions. You make decisions every day--from prioritizing your to-do list to choosing which long-term innovation projects... -
Fei Cheng Wu Rao (If You Are the One): The Media as a Reflection of Society
Strategy & Execution Case Study11.95View Details As Fei Cheng Wu Rao, China's most popular entertainment program, enters its fourth year, company leaders grapple with questions of how to keep the show... -
Sold - to the Highest Bidder in Japan: Operational Challenges and Culture
Organizational Development Case Study11.95View Details Most talented executives can recognize when an acquisition has strategic or financial benefits, and in this case, the decision to be acquired was an appropriate... -
Disney at the Crossroads of Disruptive Trends
Strategy & Execution Case Study11.95View Details Owing to its intangible nature and oligopolistic structure, the Media & Entertainment industry used to seem particularly difficulty to disrupt, and Disney... -
Don't Be a Cat: Putting on Your Best Virtual Face
Global Business Case Study8.95View Details The COVID-19 pandemic forced many people out of the office and into work-from-home setups. Use of video conferencing platforms, especially Zoom, skyrocketed... -
Uber and Stakeholders: Managing a New Way of Riding
Strategy & Execution Case Study11.95View Details By 2015, technological innovations-the smartphone and the advanced data connectivity that enabled it-created new opportunities for people to move around... -
United Colors of Benetton
Sales & Marketing Case Study11.95View Details The case covers all major aspects of Benetton's successful corporate strategy and innovative business system from its creation till the present. It also... -
Operations Business Math-Process Analysis Level One-Problems
Technology & Operations Case Study11.95View Details This problem set focuses on process-analysis calculations, including throughput, capacity, cycle time, and utilization. See also UV3514 and UV3516. -
What's Your Problem?: To Solve Your Toughest Problems, Change the Problems You Solve
Strategy & Execution Book35.00View Details Are you solving the right problems? Have you or your colleagues ever worked hard on something, only to find out you were focusing on the wrong problem... -
Netflix: Designing the Netflix Prize (A)
Technology & Operations Case Study11.95View Details In 2006, Reed Hastings, CEO of Netflix, was looking for a way to solve Netflix's customer churn problem. Netflix used Cinematch, its proprietary movie... -
Bluefin Labs: The Acquisition by Twitter
Sales & Marketing Case Study11.95View Details What is the value of Bluefin Labs's social listening data to Twitter? Acquired by Twitter in 2013, Bluefin had built a system that gathered millions of... -
Barbara Krakow Gallery (B): Art and the Pandemic
Strategy & Execution Case Study5.00View Details Updates (A) case by describing the early impact of the Covid-19 pandemic on the art market, the renaming of the gallery as the Krakow Witkin Gallery,... -
The Ethos Institute (A): Challenging Business to Become the Vanguard of Social Progress in Brazil
Leadership & Managing People Case Study11.95View Details As Brazil's energetic but fractious democracy emerged in the 1990s, the Ethos Institute launched a movement for corporate social responsibility (CSR)... -
Communications Policy
Sales & Marketing Case Study8.95View Details Introductory note on communications policy for use in first year marketing. Focuses on: Target selection; message delineation; communications intensity;... -
Developing the Materiality Matrix at Telefonica
Leadership & Managing People Case Study11.95View Details Telefonica, one of the largest telecommunication companies in the world and headquartered in Spain, has been issuing a corporate sustainability report... -
HBR Guides to Being an Effective Manager Collection (5 Books) (HBR Guide Series)
90.00View Details Master the most critical professional skills with this five-volume set that covers topics from personal effectiveness to leading others. This specially...
-
When Being Positive Is Positively Meaningless
Business communication Digital ArticleAs a teacher, I know how vital positive feedback is for keeping students motivated, productive, and satisfied. And I have seen, both in the classroom and in offices where I’ve worked, that particular ways of being positive tend to yield the best results (see my post “The Art of Giving Praise“). But I have to […] -
Symantec--1982-90
Organizational Development Case Study11.95View Details As Symantec grew from a small, upstart software development company to a major player in the software development industry, the channels of information... -
Change Through Persuasion
Business communication Magazine ArticleLeaders can make change happen only if they have a coherent strategy for persuasion. The impressive turnaround at a world-renowned teaching hospital shows how to plan a change campaign—and carry it out. -
How to Get Better at Reading People from Different Cultures
Communication Digital ArticleMany microexpressions are similar, no matter where you're from. -
Handwritten Notes Are a Rare Commodity. They’re Also More Important Than Ever.
Business communication Digital ArticleThey cost something, mean something, and have permanence. -
Stop Asking for Feedback
Business communication Digital ArticleStart asking for advice instead. -
Research: Simple Prompts Can Get Women to Negotiate More Like Men, and Vice Versa
Strategy & Execution Digital ArticleMen became more empathetic and women more willing to lie. -
Which Kaptein to Choose? The Havøysund Fleet Question
Leadership & Managing People Case Study11.95View Details Olaf Tryggvason, owner of a fleet of fishing ships in a small northern Norwegian town, has been offered and has accepted a reality television deal about... -
How to Keep a Job Search Discreet
Managing yourself Best PracticeLooking for a job while you already have one can be stressful, especially in the age of social media when privacy is scarce. You don’t want to rock the boat at your current company but you want to find the next great opportunity. Should you tell your boss you’re looking? How do you handle references? […] -
How to Use Facebook to Drive Higher Sales
Business communication Digital ArticleAs Facebook has grown to more than 600 million users, many companies have been struggling to figure out how to leverage it to help their businesses. Most have limited themselves to advertising or establishing company pages on the platform only to discover that while these methods allow them to engage their Facebook fans in a […]