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The Balanced Scorecard: Measures That Drive Performance
Balanced scorecard Magazine ArticleThe balanced scorecard tracks all the important elements of a company’s strategy—from continuous improvement and partnerships to teamwork and global scale. And that allows companies to excel. -
How to Implement a New Strategy Without Disrupting Your Organization
Change management Magazine ArticleStrategic dreams often turn into nightmares if companies start engaging in expensive and distracting restructurings. It’s far more effective to choose a design that works reasonably well, then develop a strategic system to tune the structure to the strategy. -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
8 Reasons Companies Don't Capture More Value
Finance & Accounting Digital ArticleIt's not just about innovation; it's maximizing what you already have. -
Managing Alliances with the Balanced Scorecard
Balanced scorecard Magazine ArticleFifty percent of corporate alliances fail. But you can increase your partnership’s odds of success by applying these techniques. -
Saving Money, Saving Lives
Costing Magazine ArticleA noble mission doesn’t guarantee financial solvency. That’s why the chief medical director at one hospital needed to find a way to keep the mission lofty and the bottom line healthy. His tools: reams of data, a fresh approach to teamwork, a sense of humor—and the balanced scorecard. -
Measuring the Strategic Readiness of Intangible Assets
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Using the Balanced Scorecard as a Strategic Management System
Finance & Accounting HBR BestsellerThe balanced scorecard revolutionized conventional thinking about performance metrics. When Robert Kaplan and David Norton first introduced the concept... -
The Emerging Capital Market for Nonprofits
Organizational Development Magazine ArticleWhy is it that effective business start-ups frequently grow into corporate giants, but effective new nonprofits rarely reach national scale? Because,... -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Having Trouble with Your Strategy? Then Map It
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
Coming Up Short on Nonfinancial Performance Measurement
Decision making and problem solving Magazine ArticleTracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job. -
Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship... -
The Explainer: The Balanced Scorecard
Strategy & Execution VideoRobert S. Kaplan and David P. Norton's seminal framework--in under three minutes. -
Having Trouble with Your Strategy? Then Map It (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
Using Scorecards for Governance in the Corporate and Public Sector
Balanced scorecard Digital ArticleI didn’t anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public sector organizations, but that’s just what happened. I was in Iceland recently to participate in a Balanced Scorecard (BSC) event, where I heard presentations from the main electricity and water […] -
The Best-Performing CEOs in the World
Leadership & Managing People Magazine ArticleFor years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term... -
Measuring the Strategic Readiness of Intangible Assets (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Building a Game-Changing Talent Strategy
Organizational Development Magazine ArticleWhen most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock... -
How To Measure Your Company's Risk in a Downturn
Strategy & Execution Digital ArticleThe crisis in financial institutions and the imminent failure of the US-based automobile producers have raised the issue about whether use of the Balanced...
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Wilford College
Organizational Development Case Study11.95View Details This fictional short case sets up a hiring scenario that can be analyzed through the lens of the best practices found in "Note on Best Practices in Hiring"... -
The Little Black Book of Innovation, With a New Preface: How It Works, How to Do It
22.00View Details Innovation may be the hottest discipline around today--in business circles and beyond. And for good reason. Innovation transforms companies and markets.... -
ProntoWash: Washing the World's Cars to a Tango Beat
Leadership & Managing People Case Study11.95View Details ProntoWash management considers whether franchising and the Balanced Scorecard could be combined to help customer-facing employees provide consistent... -
Transworld Auto Parts (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
TD Canada Trust
Finance & Accounting Case Study11.95View Details The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational... -
Mobil USM&R (A): Linking the Balanced Scorecard
Finance & Accounting Case Study11.95View Details The CEO of the marketing and refining division of a major oil company is in the midst of implementing a profit turnaround. He transforms the strongly... -
A Project Dilemma at Canadian Shield Insurance
Strategy & Execution Case Study11.95View Details In market-leading firms, software development was often undertaken by an in-house team to address specific IS needs - in part because nothing that fit... -
China Lodging Group (A)
Finance & Accounting Case Study11.95View Details This case study explores the challenges of aligning middle management interests with company goals as a company navigates rapid growth in a dynamic industry.... -
First Community Bank (A)
Organizational Development Case Study11.95View Details First Community Bank, a bank-within-a-bank at Bank of Boston, was established in 1990 as a unique venture to serve urban communities. By 1995 it has achieved... -
Breaking Bad Habits: Defy Industry Norms and Reinvigorate Your Business
Strategy & Execution Book30.00View Details Have you ever wondered why most newspapers are so large? Or why management consultants work such long hours? Or why hotels still insist on having check-in... -
Johansen's: The New Scorecard System-Corporate Customer Experience Manager (Handout 2)
Finance & Accounting Case Study5.00View Details Handout 2 for UV6911. -
Domestic Auto Parts
Finance & Accounting Case Study11.95View Details Describes a meeting of an executive team to discuss strategy for a company turnaround. The exercise is to construct a strategy map and Balanced Scorecard... -
Wells Fargo Online Financial Services (A)
Finance & Accounting Case Study11.95View Details Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and... -
Hong Kong Broadband Network: An Integrated Approach to Talent Management
Leadership & Managing People Case Study11.95View Details Hong Kong Broadband Network (HKBN) charted a success story starting out as the smallest new entrant in Hong Kong's highly competitive telecom industry... -
HBR's 10 Must Reads on Strategy (including featured article "What Is Strategy?" by Michael E. Porter)
Strategy & Execution Book24.95View Details Is your company spending enormous time and energy on strategy development, with little to show for your efforts? We've combed through hundreds of Harvard... -
Mobil USM&R (D): Gasoline Marketing
Finance & Accounting Case Study5.00View Details Mobil US Marketing & Refining has shifted from a centralized staff-driven organization to decentralized business-units. Staff functions now must negotiate... -
Compagnie Lyonnaise de Transport (A)
Organizational Development Case Study11.95View Details Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized... -
Revlon India's Turnaround: Navigating Online-Offline Decisions Using a Balanced Scorecard
Management Case Study11.95View Details Revlon India was founded as a joint venture in 1995, pairing the industrial conglomerate UMG with the global beauty brand Revlon, Inc. to bring international... -
Wells Fargo Online Financial Services (B)
Finance & Accounting Case Study5.00View Details Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization.... -
Strategy Execution Module 9: Building a Balanced Scorecard
Strategy & Execution Case Study8.95View Details This module reading explains how to construct a strategy map and build a balanced scorecard. Using an internal value chain model, the module illustrates...
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Wilford College
Organizational Development Case Study11.95View Details This fictional short case sets up a hiring scenario that can be analyzed through the lens of the best practices found in "Note on Best Practices in Hiring"... -
The Balanced Scorecard: Measures That Drive Performance
Balanced scorecard Magazine ArticleThe balanced scorecard tracks all the important elements of a company’s strategy—from continuous improvement and partnerships to teamwork and global scale. And that allows companies to excel. -
The Little Black Book of Innovation, With a New Preface: How It Works, How to Do It
22.00View Details Innovation may be the hottest discipline around today--in business circles and beyond. And for good reason. Innovation transforms companies and markets.... -
ProntoWash: Washing the World's Cars to a Tango Beat
Leadership & Managing People Case Study11.95View Details ProntoWash management considers whether franchising and the Balanced Scorecard could be combined to help customer-facing employees provide consistent... -
Transworld Auto Parts (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
TD Canada Trust
Finance & Accounting Case Study11.95View Details The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational... -
How to Implement a New Strategy Without Disrupting Your Organization
Change management Magazine ArticleStrategic dreams often turn into nightmares if companies start engaging in expensive and distracting restructurings. It’s far more effective to choose a design that works reasonably well, then develop a strategic system to tune the structure to the strategy. -
Launch a Start-Up That Lasts (HBR OnPoint Magazine)
Innovation & Entrepreneurship Magazine Issue16.95View Details Start-ups are hotbeds of innovation. They're energizing and inspiring, but they are also full of risk and can easily run off the rails. For those with... -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
8 Reasons Companies Don't Capture More Value
Finance & Accounting Digital ArticleIt's not just about innovation; it's maximizing what you already have.