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Twitter Locks Down, Ending Its Reign as the Next Big Thing
Creativity Digital ArticleWhen we started building online communities six years ago, we told our early clients that they had a limited window for launching their own customer or supporter communities. After all, people are only going to spend so many hours of the day online, and in 2005, people were starting to make choices about where to […] -
The BlackBerry Can Be Saved
Change management Digital ArticleConsumers are hanging up on BlackBerry in droves as they are lured to sexier and sleeker smartphones and tablets. The depth of the challenges facing BlackBerry’s maker, Research in Motion (RIM), are illustrated by its stock price free-fall of more than 80% during the past two years and lower-than-expected BlackBerry sales. BlackBerry’s rise and fall […] -
Harnessing Artificial Intelligence
Technology and analytics Magazine ArticleWe need new rules to avert serious risks. -
Apple’s Strategic iParadox
Strategy Digital ArticleEnter iPad. The proponents call it a radical new dominant design for computing. Don’t buy the hype, say the detractors: the iPad’s just another land-grabbing walled garden. Both sides are right — and wrong. The iPad is a revolution waiting to happen. But the revolution’s biggest roadblock is Apple itself. Here’s what’s really going on. […] -
Could Open-Source Code Make Our Y2K Fears Finally Come True?
Technology & Operations Digital ArticleIt could break the internet and the economy. -
Microsoft's Next CEO: How the Board Can Get It Right
Organizational Development Digital ArticleDirectors will likely decide among three major options; their prior executive experience will prove critical in picking among them. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
Microsoft Outlook: A Social Network Just Waiting to Happen?
Web-based technologies Digital ArticleMicrosoft’s Outlook may be the world’s Rolodex, but they have not figured out how to link up all the latent connections that sit inside our Outlook address books. Put another way, they have the ends of the network, but don’t know how to tie them together! In your email is a latent network of most […] -
A Yahoo Break-Up Could Be the Start of Lots of Splits
Mergers and acquisitions Digital ArticleNow that the M&A wave is ebbing, divestment strategies are gathering steam. -
Learning in the Thick of It
Meeting management Magazine ArticleAfter-action reviews identify past mistakes but rarely enhance future performance. Companies wanting to fully exploit this tool should look to its master: the U.S. Army’s standing enemy brigade, where soldiers learn and improve even in the midst of battle. -
Democratizing Transformation
Technology & Operations SpotlightMany companies struggle to reap the benefits of investments in digital transformation, while others see enormous gains. What do successful firms do differently?... -
Disney Nailed Attention to Detail Long Before Apple
Innovation & Leadership Digital ArticleI recently returned from a family vacation to Walt Disney World in Florida. There, my son noticed the manhole cover. Right in the center is Mickey Mouse.... -
Fixing the Pension Fund Mix
Finance & Accounting Magazine ArticleWise allocation of assets across both stocks and bonds can help companies reap higher returns from an asset mix that includes equities without assuming... -
Apple’s New iPhone 5C and 5S: the Results of Creativity or Innovation?
Creativity Digital ArticleThey are two separate processes. -
Why AI Will Never Replace Managers
Strategy Digital ArticleWhen it comes to reframing problems and finding surprising solutions, humans are still light-years ahead of machines. -
5 Hidden Assumptions of Tech Privilege
Web-based technologies Digital ArticleAnd what they could mean for the Internet of Things. -
What Apple Should Do with Its Massive Piles of Money
Economics Digital ArticleAn open letter to Tim Cook. -
New Economy's Troubling Trade Gap
Global Business Magazine Article... -
Crap Circles
Analytics and data science Magazine ArticleThe most dubious business plan can look solid—even smart—if it’s cast as a virtuous circle. “See, we invest our profits in innovation to create delightful products that customers buy—which generate profits that we invest in innovation!” Who could argue with that? Indeed, the merit of self-reinforcing systems seems so obvious that businesspeople instinctively describe their […] -
How to Implement AI — Responsibly
Business law and ethics Digital ArticleFour ways nontechnical leaders can foster a culture that values ethical AI.
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Deltecs InfoTech: Scaling an Indian Start-Up
Organizational Development Case Study11.95View Details In late December 2014, one of the founders of the Indian start-up Deltecs InfoTech (Deltecs) was considering the progress of his organization. Deltecs... -
Say on Pay at The Walt Disney Company
Finance & Accounting Case Study11.95View Details This case focuses on the lead-up to Disney's 2012 annual meeting, where Disney would face a vote on the compensation package of its CEO, Robert Iger.... -
Tradition and Transition at the Harvard Business Review
Innovation & Entrepreneurship Case Study11.95View Details The respected Harvard Business Review found itself dealing with new digital competitors, an economic downturn and a high-profile internal controversy... -
Kazuo Inamori, a Japanese Entrepreneur
Innovation & Entrepreneurship Case Study11.95View Details The case provides insight into a business leader whose cognizance of contextual forces (social, economic, and political) allowed him to drive significant... -
Shenzhen JIT Technology: Accounts Receivable Management Issues
Finance & Accounting Case Study11.95View Details In March 2012, the president of Shenzhen JIT Technology Co., Ltd., a small electronics manufacturing company in Shenzhen, China, was facing a problem... -
Warner Cable (A)
Organizational Development Case Study11.95View Details The new general manager of Warner Cable's Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies,... -
SingTel: Philanthropic or Strategic Corporate Social Responsibility?
Strategy & Execution Case Study11.95View Details In 2014, the vice-president of Group Corporate Social Responsibility at Singtel, a Singapore-based provider of telecommunications products and services,... -
Nokia and MIT's Project Oxygen
Strategy & Execution Case Study11.95View Details Pending developments in wireless networking and in embedded computing present a long-range strategic challenge to Nokia, Inc. This case outlines the ways... -
Fei Cheng Wu Rao (If You Are the One): The Media as a Reflection of Society
Strategy & Execution Case Study11.95View Details As Fei Cheng Wu Rao, China's most popular entertainment program, enters its fourth year, company leaders grapple with questions of how to keep the show... -
Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges
Technology & Operations Case Study11.95View Details Presents the outcome of Air Products ICON decentralization projects. New issues are explored, including the challenges of having a decentralized MIS staff,... -
Irene Charnley at Johnnic Group (A) (Abridged)
Organizational Development Case Study11.95View Details When she becomes chairperson of a large telecommunications board, Irene Charnley must transform the mostly white-led company to be more representative... -
Hydropack India Pvt. Ltd.: Resolving a Data Breach
Technology & Operations Case Study11.95View Details In April 2018, Amit Darekar, director of operations at Hydropack India Pvt. Ltd. (Hydropack), was focused on revamping the company's information technology... -
Nintendo and the Future of Video Gaming
Management Case Study11.95View Details This case presents the evolution of Nintendo's gaming technology and discusses the history of the video gaming sector over eight generations of releases.... -
Prestige Telephone Co.
Finance & Accounting Case Study11.95View Details An independent regulated telephone company has established a computer services subsidiary that seems to remain unprofitable. Managers must determine whether... -
Siemens AG: Global Development Strategy (B)
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
Gramophone: Reimagining Music
Innovation & Entrepreneurship Case Study11.95View Details The case traces the development of the early gramophone industry through the eyes of the American talent scout and producer Fred Gaisberg. It explores... -
Omnitel Pronto Italia
Sales & Marketing Case Study11.95View Details Describes the situation faced by Omnitel soon after launching its mobile telecommunication services in Italy in December 1995. Competing against the Italian... -
Vodafone in Egypt: National crises and their implications for multinational corporations (B)
Leadership & Managing People Case Study5.00View Details On Thursday January 27, 2011, hundreds of thousands of protesters in Egypt were vociferously demanding an end to the 30-year rule of President Hosni Mubarak,... -
5G Wireless Technology, 2019
Strategy & Execution Case Study8.95View Details This note explores the technology and economics of emerging 5G networks.
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Twitter Locks Down, Ending Its Reign as the Next Big Thing
Creativity Digital ArticleWhen we started building online communities six years ago, we told our early clients that they had a limited window for launching their own customer or supporter communities. After all, people are only going to spend so many hours of the day online, and in 2005, people were starting to make choices about where to […] -
Deltecs InfoTech: Scaling an Indian Start-Up
Organizational Development Case Study11.95View Details In late December 2014, one of the founders of the Indian start-up Deltecs InfoTech (Deltecs) was considering the progress of his organization. Deltecs... -
Say on Pay at The Walt Disney Company
Finance & Accounting Case Study11.95View Details This case focuses on the lead-up to Disney's 2012 annual meeting, where Disney would face a vote on the compensation package of its CEO, Robert Iger.... -
The BlackBerry Can Be Saved
Change management Digital ArticleConsumers are hanging up on BlackBerry in droves as they are lured to sexier and sleeker smartphones and tablets. The depth of the challenges facing BlackBerry’s maker, Research in Motion (RIM), are illustrated by its stock price free-fall of more than 80% during the past two years and lower-than-expected BlackBerry sales. BlackBerry’s rise and fall […] -
Harnessing Artificial Intelligence
Technology and analytics Magazine ArticleWe need new rules to avert serious risks. -
Apple’s Strategic iParadox
Strategy Digital ArticleEnter iPad. The proponents call it a radical new dominant design for computing. Don’t buy the hype, say the detractors: the iPad’s just another land-grabbing walled garden. Both sides are right — and wrong. The iPad is a revolution waiting to happen. But the revolution’s biggest roadblock is Apple itself. Here’s what’s really going on. […] -
Tradition and Transition at the Harvard Business Review
Innovation & Entrepreneurship Case Study11.95View Details The respected Harvard Business Review found itself dealing with new digital competitors, an economic downturn and a high-profile internal controversy... -
Could Open-Source Code Make Our Y2K Fears Finally Come True?
Technology & Operations Digital ArticleIt could break the internet and the economy. -
Kazuo Inamori, a Japanese Entrepreneur
Innovation & Entrepreneurship Case Study11.95View Details The case provides insight into a business leader whose cognizance of contextual forces (social, economic, and political) allowed him to drive significant...