Idea in Brief

The Impetus

Following the murders of Breonna Taylor, George Floyd, and too many others, and the wave of protests that ensued, executives across America have an urgent mandate to combat systemic racism and bring full diversity and inclusion to the organizations they lead.

The Opportunity

As businesses rebound from pandemic-related disruptions, leaders have a brief window in which to reimagine how they approach the workforce.

The Steps to Take

Leaders should embark on a listening tour across their organizations. They can then seek the support of senior executives, audit the culture, document what’s already happening to advance diversity and inclusion, and establish ways to measure progress. Finally, they should form “action learning teams” and develop and communicate an action plan.

On April 14, 1967, Martin Luther King Jr. made a powerful observation in a speech titled “The Other America,” addressing the racially charged violence then sweeping the nation’s cities. “A riot is the language of the unheard,” he said, and he challenged his audience to think hard on the question “What is it that America has failed to hear?”

A version of this article appeared in the May–June 2022 issue of Harvard Business Review.