Is your company unintentionally keeping your most senior people from getting the feedback they most need? It can easily happen as an unintended consequence of success. Consider these situations:

Senior executives at car companies drive only the newest models: For decades, the top executives at America’s leading automobile manufacturers always drove models fresh from the factory. Not only that, but these cars were washed, maintained, and looked after by in-company employees. They never experienced quality breakdowns as the cars aged, rust problems, or issues with scheduling service calls at a snarly auto shop. Imagine their surprise at hearing people complain about problems that they don’t even know or think about!