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Merge pull request #36 from operate-first/revert-34-patch-1
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Revert "Fix a typo and reorder the introduction of SLO and SLI"
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lisa authored Oct 5, 2022
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Expand Up @@ -6,9 +6,9 @@ Red Hat's SIG-SRE group has created a set of documents which share how some team

### Step 1: Familiarise Definitions

**Service Level Indicator (SLI)** - A Service Level Indicator (SLI) is a specific metric that is used to measure the health/behavior of the system. These **indicators** may be exposed through the service (“white box”) itself or measured in a way that is external to the service (“black box”).
**Service Level Objective (SLO)** - A Service Level Objective is a specific, measurable target to express the level of service provided to a service's custoemrs, be they internal or external. These **objectives** can be focused on a particular aspect of the service, such as a specific API endpoint.

**Service Level Objective (SLO)** - A Service Level Objective is a specific, measurable target to express the level of service provided to a service's customers, be they internal or external. These **objectives** can be focused on a particular aspect of the service, such as a specific API endpoint. The target for a given SLO is defined against a specific Service Level Indicator.
**Service Level Indicator (SLI)** - A Service Level Indicator (SLI) is a specific metric that is used to measure against the objective. These **indicators** may be exposed through the service (“white box”) itself or measured in a way that is external to the service (“black box”).

**Service Level Agreement (SLA)** - A Service Level Agreement is similar to a **SLO**, but is usually a legal document which imposes financial obligations from the service provider to their customers when the agreed service performance target is unmet.

Expand Down Expand Up @@ -43,4 +43,4 @@ Finally, the [SLO Reporting document][slo-reporting] can be an aid for reporting
[error-budget-policy]: https://github.com/operate-first/sre/blob/main/ADRs/RH/SIG-SRE/ADR-00007-Error-Budget-Policy.md
[raci-chart-adr]: https://github.com/operate-first/sre/blob/main/ADRs/RH/SIG-SRE/ADR-00006%20SLO%20RACI%20Chart.md
[raci-wiki-page]: https://en.wikipedia.org/wiki/Responsibility_assignment_matrix
[slo-reporting]: https://docs.google.com/document/d/1W1jf9ov_AZzKU_cyqPMu_pSzsJhRlfiPjtXmN0ZPt-k/edit#
[slo-reporting]: https://docs.google.com/document/d/1W1jf9ov_AZzKU_cyqPMu_pSzsJhRlfiPjtXmN0ZPt-k/edit#

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