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Change occurrences of Basecamp to 37signals
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seanmitchell committed Feb 14, 2023
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2 changes: 1 addition & 1 deletion titles-for-data.md
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# Titles for Data Analysts

We use the following criteria to assess the level and title of our data analysts at Basecamp. These criteria aren’t exhaustive, and they aren’t mere checklists. They’re a guidance to having an individualized discussion about career progression.
We use the following criteria to assess the level and title of our data analysts at 37signals. These criteria aren’t exhaustive, and they aren’t mere checklists. They’re a guidance to having an individualized discussion about career progression.

## General job description

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8 changes: 4 additions & 4 deletions titles-for-designers.md
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# Titles for Designers

We use the following criteria to assess the level and title of designers at Basecamp. These criteria aren’t exhaustive, and they aren’t mere checklists. We use the criteria as a guide for having individualized discussions about career progression.
We use the following criteria to assess the level and title of designers at 37signals. These criteria aren’t exhaustive, and they aren’t mere checklists. We use the criteria as a guide for having individualized discussions about career progression.

These criteria chiefly examine the scope of work someone is capable of tackling independently on a series of projects over an extended period of time (doing something well once isn’t enough to justify advancement). In addition to that assessment, we also look at the quality of the execution itself. Basecamp pays in the top 10% of the industry (based on San Francisco rates), so the quality of the work itself should be commensurate with that target.
These criteria chiefly examine the scope of work someone is capable of tackling independently on a series of projects over an extended period of time (doing something well once isn’t enough to justify advancement). In addition to that assessment, we also look at the quality of the execution itself. 37signals pays in the top 10% of the industry (based on San Francisco rates), so the quality of the work itself should be commensurate with that target.

## Junior Designer

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* Helps set and maintain professional standards for the entire organization.
* Makes regular, material contributions to the look-and-feel of our general aesthetic and brand.
* Usually at least 8-12 years of experience being a professional designer.
* Typically at least 3-5 years experience at Basecamp internalizing how we work.
* Typically at least 3-5 years experience at 37signals internalizing how we work.
* WEB: Fully capable of writing modern HTML/CSS/JS + the ability to make moderate progress in Rails.
* MOBILE: Can create detailed interactive prototypes demonstrating flows, interactions, and animations.

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* Moves the industry forward by introducing novel techniques, approaches, or ideas.
* Completely comfortable discussing complex application logic with programmers.
* Usually at least 12-15+ years of experience being a professional designer.
* Typically at least 5-7 years experience at Basecamp internalizing how we work.
* Typically at least 5-7 years experience at 37signals internalizing how we work.
* WEB: Fully capable of writing their own HTML/CSS/JS + the ability to make significant progress in Rails.
* WEB: Can spin up new Rails apps from scratch, and make initial progress without outside help.
* MOBILE: Can create detailed interactive prototypes demonstrating flows, interactions, and animations.
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8 changes: 4 additions & 4 deletions titles-for-ops.md
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# Titles for Ops

We use the following criteria to assess the level and title of ops at Basecamp. These criteria aren’t exhaustive, and they aren’t mere checklists. The criteria outline the shape of what work at a given level on the Ops team at Basecamp looks like.
We use the following criteria to assess the level and title of ops at 37signals. These criteria aren’t exhaustive, and they aren’t mere checklists. The criteria outline the shape of what work at a given level on the Ops team at 37signals looks like.

It should also be noted that these criteria chiefly examine the scope of work someone is capable of tackling independently. In addition to that assessment, we also look at the consistency and quality of the execution itself. Basecamp pays in the top 10% of the industry (based on San Francisco rates), so the quality of the work itself should be commensurate with that target.
It should also be noted that these criteria chiefly examine the scope of work someone is capable of tackling independently. In addition to that assessment, we also look at the consistency and quality of the execution itself. 37signals pays in the top 10% of the industry (based on San Francisco rates), so the quality of the work itself should be commensurate with that target.

## Junior Site Reliability Engineer

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* Plans and performs lower risk maintenance independently. Participates in higher risk maintenances.
* Contributes to resolving major problems.
* Improves existing professional standards for the team.
* Usually at least 6-10 years of experience being a professional sysadmin or network engineer; typically 5 years experience at Basecamp internalizing how we work.
* Usually at least 6-10 years of experience being a professional sysadmin or network engineer; typically 5 years experience at 37signals internalizing how we work.

## Lead Site Reliability Engineer

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* Pushes the whole organization forward regularly through implementing new systems and designs.
* Writes new procedures and documentation regularly; trains others throughout the company.
* Work is almost always free of mistakes; often helps others improve the quality of their work.
* Completely comfortable working with all teams at Basecamp; frequently coordinates work across teams to solve complex problems.
* Completely comfortable working with all teams at 37signals; frequently coordinates work across teams to solve complex problems.
* When a site is down, something is broken, or work is crazy, this person is ready to save the day and lead us to a successful resolution.
* Effectively delegates work to others; acts as a leader who has earned the respect of their peers.
* Capable of coordinating company wide response to major issues and leading problem resolution via emergency procedures.
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4 changes: 2 additions & 2 deletions titles-for-programmers.md
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# Titles for Programmers

We use the following criteria to assess the level and title of programmers of Basecamp. These criteria aren’t exhaustive, and they aren’t mere checklists. They’re a guidance to having an individualized discussion about career progression.
We use the following criteria to assess the level and title of programmers of 37signals. These criteria aren’t exhaustive, and they aren’t mere checklists. They’re a guidance to having an individualized discussion about career progression.

It should also be noted that these criteria chiefly examine the scope of work someone is capable of tackling independently. In addition to that assessment, we also look at the quality of the execution itself. Basecamp pays in the top 10% of the industry (based on San Francisco rates), so the quality of the work itself should be commensurate with that target.
It should also be noted that these criteria chiefly examine the scope of work someone is capable of tackling independently. In addition to that assessment, we also look at the quality of the execution itself. 37signals pays in the top 10% of the industry (based on San Francisco rates), so the quality of the work itself should be commensurate with that target.

## Junior Programmer

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4 changes: 2 additions & 2 deletions titles-for-support.md
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# Titles for Support

We use the following criteria to assess the level and title of our Support team members at Basecamp.
We use the following criteria to assess the level and title of our Support team members at 37signals.

## Junior Customer Support Representative, level 1

* Throughput and productivity is uneven/unpredictable.
* Adept at commonly asked questions and inquiries.
* Uses HelpScout effectively.
* Prefers email support over phone, as is not yet comfortable speaking adlib about product.
* Works on routine emails or calls. Sometimes assigns emails to others versus finding the answers themselves, is new to Basecamp’s products
* Works on routine emails or calls. Sometimes assigns emails to others versus finding the answers themselves, is new to 37signals products
* less than 2 yrs support experience

## Customer Support Representative, level 2
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