##Profiles

Profiles refers to study about HSL passengers behavior and four major profiles which describes most common behavior patterns. Names are fictional and are made up to identify profiles in this project.

1. Planner (Suunnittelija), a person who carefully makes plans beforehand Optimises routes and costs. Tries to combine commuting to other functions when possible. Likes to have things in control without surprises . Pia Planner

2. A person who throw oneself into the traffic (Heittäytyjä). Does not make excact plans beforehand. Broad-minded and appreciates easiness. Dave Diver

3. A person who needs support (Tuettava). Person is unsecure in a new context or somehow needs assistant how to use public transport. No experience or clear plan how to manage in different situations. Sonya Stray

4. A person who is potential or occasional PT user (Herätettävä). Needs a good reason to use PT and needs awakening. Potentially motivated but not experienced. Strong emotional bond to car driving. Sensitive to negative experiences. Hubert Hibernater

OJP open journey planner solution, the goal of this project! This is just a working title to describe the solution in user stories.

##User stories

###Pia Planner
(regular public transport passenger, travel card holder, monthly based period buyer)

A. Pia uses regular routes when commuting. - Home-work-daycare center (to pick up kids)-home

1. Pia wakes up. She prepares to leave for work. Her husband takes kids to day care with a car. Pia's routines variates slightly, depending how familily life with kids goes, therefore the time she leaves for work is not the same in every morning. During her breakfast she opens OJP solution from mobile to see which buss to catch up and what is optimal bus stop to go. There seems to be a delay on a line she usually uses. She decides to take an another line. She gets her coat and her bag, says bye bye to her family and goes out on the street.
2. Pia has few hundred meters walk to bus stop. While she is walking she takes her mobile out to check the time and to see if she needs to hurry up. Since weather is quite chilly she have to take off gloves. She wishes there would be a way to keep on time without watching the phone.
3. Pia arrives on the bus stop. This bus stop does not have display on bus shelter. While standing on the bus stop she likes to be sure that the bus arrives. She takes her mobile out again and checks that the bus is coming and when it comes.
4. Bus arrives. Pia steps on the bus. Once seated she starts to read online news from mobile. She is going to get off on railway station to catch a train. She is aware when her destination stop approaches and before it she looks from OJP to which platform her train arrives.
5. Pia stands on railway station and waits the train that soon arrives. She gets on the train and sits down. She knows her route well, so she can concentrate on Facebook.
6. Pia gets off from train on her destination station and walks the rest of the route to her work.
7. Pia's day at an office is about to end. She check train alternatives from her laptop. She plans to which train to catch. She walks to train station and gets on her regular train.
8. Pia gets off on another train station than on the morning, since she is going to pick up kids from day care center. The day care center is quite near the station, so she walks there.
9. Pia picks up kids. There is two options to go home. A direct bus route that runs quite seldom or train-bus combination that runs more often. Kids are full of energy, she needs to pay attention on them but she manages to check from her mobile that direct bus arrives within few minutes. They walk to nearby bus stop.
10. Pia and kids gets on the bus. Their journey goes joyfully to home stop where they get off and walk home.

B. A journey to the unknown

1. Pia is planning to have a weekend joga special course which take place on the other side of the town.
2. She opens OJP few days before and inputs destination address to find out route alternatives.
3. She compares alternatives and tries to find out suitable route. She refines alternatives in order to get most reliable route.
4. Once she finds suitable route, she saves it into the service.
5. On the weekend, she wakes up (reminder option) prepares herself for the journey. She opens saved route to check when she have to leave.
6. She starts navigation mode to get instruction for the journey.
7. When walking to bus stop she does not need navigation help but when she arrives to bus stop she likes to know if and when the bus comes.
8. On the bus, she follows how journey continues and when her transfer stop comes.
9. When bus leaves second-to-last stop, OJP tells to her the next stop is the one she needs to get off.
10. She gets off in a place she's never been but she can rely on OJP that gives detailed walking instructions how to walk to the next stop.
11. On the stop she knows the bus is coming
12. She gets on the bus
13. Journey continues as described in paragraphs 8 to 10.
14. She walks to the destination according OJP guides.

C. Setting up the service

1. Once Pia heard about OJP she realises this would help her daily life. She goes to OJP web site and finds the way to get that service in her mobile.
2. She sets her favorite stops to OJP and chooses which lines she want to see.
3. She stores regularly used destinations.

D. Sporadic case

1. On a weekend, Pia and her family decides to visit Pia's mother who lives a few kilometers away.
2. Pia takes her mobile and OJP solution. She selects previously stored destination (her mother) and gets route suggestions.
3. According her experience, she knows some lines suits better for her family. Also, she avoids transfers and long walking distances. She adjusts search settings and gets better route suggestions. They have to wait a bit before optimal route leaves but they prefer to wait.
4. The family starts the journey...

###Dave Diver (regular public transport passenger, travel card holder, usually monthly based period buyer)

A. Dave's daily commuting

1. Dave wakes up a bit later than usually and he realises there is not much time to loose. Anyway, he need to have a shower before breakfast. He realises soon he will be late.
2. After a quick breakfast he rockets out and pulls out his mobile. While he eats rest of his sandwich, he looks from OJP to see which of the two bus stops is better for him. He selects the one where bus arrives soon.
3. He must run last meters to catch the bus but he is happy he did not have to wait.
4. In the bus his attention goes to surfing in social media.
5. He gets off the bus on his destination stop without paying much attention to his daily commuting.

B. A journey outside his fare zone

1. Dave gets a call from his close friend. He asks Dave to come over and Dave immediately agree.
2. His friend lives in a far away zone but Dave think that train is best option to go there. He goes to nearest bus stop that he knows there is frequent bus connections to train station.
3. He gets on the first bus to railway station.
4. On board he sit down and starts to look how to get to the destination. He is interested if he have to go all the way to main railway station or is there other option.
5. He gets suggestions based on his location and the vehicle/line he's in
6. Dave changes his plan and is going to transfer on a bus that goes closer to destination. New route needs less walking but takes a bit longer time. It does not bother him, he thinks he can use that time for netsurfing.
7. Dave do not have valid ticket for the whole journey. He´s not worried since he sees required zones from route suggestion and how he can buy an extension.
8. He buys extension ticket with his mobile and relaxes himself through the rest of the journey.

C. Setting up the service

1. Dave has other things to do than think about public tranport, he does not set up the service. He expect that services learns what he needs.

###Sonya Stray (uses public transport occasionally, no valid travel card for this area, visiting in a new area)

A. How to find a route in a new environment

1. Sonya arrives to main railway station from other side of the country. She has searches some information about mobile service before her trip. However, she is a bit stressed how she manage to find a way to her cousins house an go there with all her luggages.
2. She goes to kiosk and buys two days ticket. Salesperson reminds her about handy mobile solution.
3. She is not that familiar with new technology but she opens OJP with her mobile and makes a route search. She wonders if those vehicles have low treshold that makes it easier to get on.
4. She changes search preferences to find best alternative with large luggages.
5. She finds a suitable route.
6. She is delighted about how she get simple but clear instructions how she finds to right bus stop.
7. She follows carefully how journey goes on from OJP
8. After a while OJP alerts her. There is a failure in the service! This bus can not go all the way to destination.
9. To her relief, OJP automaticly suggests an alternative route to her.
10. She gets off on suggested stop and transfers to other bus.
11. She follows OJP and notices when bus approaches her destination stop.
12. She gets off. She has been here before and environment is a bit familiar to her. However, she puts headphones on and listens route guides while she walks to the destination while carrying her luggages.

B. Route beyond one public transport region.

1. Sonya had a good time with her cousin but now it is a time to go back home.
2. She wonders if it is better to take a train or coach.
3. She takes her mobile and opens OJP and makes route search. She told to OJP that she want to make a seach beyond local transport region.
4. OJP combines route information from multiple regions and suggest best options.
5. She compares routes according price, duration, availability and convenience. She hopes there would be user recommendations from all service providers.

###Hubert Hibernater (unfrequent public transport user, no travel card)

A. Non experienced user finds a service

1. Hubert uses public transfer hardly ever. He has been on the bus sometimes when he has gone for a late dinner and drinks to downtown with his wife but usually she has taken care of timetables and tickets. This time Hubert is in trouble. He is alone and he had to leave his car to garage for repairs.
2. He could call a taxi but car repairing is going to be so damn expensive that he decides to try public transport instead.
3. He is aware that local PT operator has some online service. He googles and finds a service. First view is not the main view but he soon finds how to make route search.
4. He does not know his current location or address, luckily OJP service tells it to him and he only needs to tell where he is going.
5. He inputs his destination and gets route suggestions
6. He picks up suitable route option and notices the price of the journey and required ticket type.
7. He thinks this is easier than he thought! He buys the ticket with his mobile.
8. He walks to a bus stop according detailed instructions. Instructions gives him confident feeling becouse he is able to see where he is and what happens next and he see that his bus is coming and when it arrives.
9. Bus arrives and he gets on it. Journey continue as described in Pia's use case B...

##Other issues to deal with

• Disabilities: mobility, hear, sight
• User skills with mobile devices
• Mobile devices capabilities and market share
• Languages