Smart Cars | du™

With this plan you will enjoy:

• Monitoring and security - Set safety limits and get notifications for potential threats.
• Connectivity - Enjoy connectivity for everyone while on the road.
• Remote diagnostics - Get notifications for errors and automatically notify centres.
• Report generation - Receive reports on driver behaviour data and trips.

In case you decide to terminate your contract before the end of your contract duration, you will be charged:

• A one-month Monthly Recurring Charge (a maximum of AED 99)
• Devices cost: Device cost/contract period * (contract period - (1+number of months the customer spent while in the contract))

A. If you receive an error immediately after pressing “Let’s start":
a. Check if there is a connection problem with your phone.
b. Check if you have sent more than 1 OTP within the last minute. No more than one message per minute can be sent to prevent spamming.

B. If an SMS with a code is not arriving:
a. Ensure the entered phone number is correct
b. Ensure, that there is no problem with incoming SMS messages on your phone

Ensure the entered code is correct

1. The error appears immediately after starting:
a. Check the connections in your phone
b. Check with du support if the device is registered correctly
c. If the OBD device is already paired with another phone number, you will see an appropriate message

2. The error appears about 5 minutes after starting:
This means the device is not reporting properly.
a. Check that the device is connected to the car socket
b. Check that the car switch is turned on
c. Check if the device's red LED light (data connection) flashes quickly (FASTER than once at 0.5 sec) on the OBD device
d. Check with du support about the SIM card and OBD device IMEI in the device and if it is configured properly in the du system

On the app menu choose the “Reset Settings” option:
Please note: This option will reset all device settings, including alerts, location limits on the map, speed limitations and more, back to the default settings.

On the app menu choose the “About” option:
The information will appear here:

You can check the car model support:
Choose your model year, manufacturer and model.
Or press the blue button and search by Manufacturer and model only:
The statuses you may see:
- Totally. Supported with all features.
- Not verified. Should be supported, but not checked physically.
- Partially. Only part of the features are supported.
- Not supported. The car is not supported by the app.

The app service has no official support for full electric or Plugin Hybrid cars. This feature will be supported in the near future.

The scenarios in which old data could be deleted (Trips, statistics etc., but not subscription status):
1. Change car (VIN). Inserting paired device into another car
2. Change SIM in OBD device (change IMSI)
3. Manual un-pairing
4. Unsubscribe - 30 days after the device subscription is over

In some, very rare cases, like some Renault or Fiat vehicle models manufactured before 2010, you may encounter issues when connecting the OBD device. Some car dashboard alerts may appear along with other issues. This will disappear after plugging out the device.

That does not mean that the car has real problems caused by connecting the app’s device.
Why this happens: The app’s OBD plug uses an “external OBD reader” protocol to connect to the car’s OBD. According to worldwide OBDII protocol rules, vehicle manufacturers should not use this type of protocol for internal vehicle devices. But some manufacturers still use it in several of their models, but for older years of manufacture. This may interfere with your device.

To resolve this issue, you may disable the OBD protocol in the device. You can enter the app menu->Advanced settings->Enable OBD option or Web interface device telemetry page and press the “Disable OBD” button.