You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

I am unable to use my Apple gift card in the App Store without the credit card on file

I have added an apple gift card to my account that is under 13. When I try to purchase an app, it says I must verify a payment method that our family no longer has access to. Is there someway for me to be able to use the apple gift card without using the family credit card that we no longer have.


[Re-Titled by Moderator]

iPhone 12 mini, iOS 17

Posted on Jul 15, 2024 12:49 PM

Reply
3 replies

Jul 15, 2024 1:23 PM in response to whitehenry

Apple's official support articles present multiple statements* about situations requiring the presence of a payment method at times, even for some free items. You do not always have to have one, but if you are encountering one of those situations then you (in your case, the Family Sharing Organizer) have no option but to enter a valid payment method if you wish to continue downloading. The payment method may not be charged if you also have account balance or the item is free, but the payment method has to be present. This next article lists valid payment methods for different countries but note that in this situation Apple Account balance alone apparently may not meet the requirement and you need to use another payment method until you find one that satisfies Apple's requirement (often a credit or debit card): Payment methods that you can use with your Apple ID - Apple Support .


If you have already entered a payment method, use the “Add a payment method” link above to check it. If a message appears in red there is a problem with it. If the information is still correct and current, contact your financial institution. Also check this resource --> If your payment method is declined in the App Store or iTunes Store - Apple Support


* Ref.:

Add a payment method to your Apple ID - Apple Support

"To make purchases from the App Store and use subscriptions like iCloud+ and Apple Music, you need at least one payment method on file."

If you can’t download or update apps on your iPhone or iPad - Apple Support

- "You might need to have a payment method on file, even if the app that you want to download is free."

Remove a payment method from your Apple ID - Apple Support

- If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit.

- You might not be able to remove a payment method if you have a balance due.

Sign in with your Apple ID - Apple Support

- "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."

How apps, content, and subscriptions from Apple are billed - Apple Support

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


I am unable to use my Apple gift card in the App Store without the credit card on file

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.