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Updated to 17.5.1 and the Touch Screen no longer works. done the reboot (up/down, hold power), event did a factory reset attached to Mac, and then a restore attached to mac, nothing. Multiple reboots later and screen still not working, any additional ideas?
iPhone 14
and as mentioned in the post, I have initiated a restore which did not work, probably because whilst the data itself is fine, the restore will not allow you to go back to the previous IOS version, per the apple release notification.
Please also think about the fact that the phone was working fine immediately prior to the update but not after, and thus the cause of the issue points to the update to 17.5.1. hence my pointed question about the IOS not the device.
and as mentioned in the post, I have initiated a restore which did not work, probably because whilst the data itself is fine, the restore will not allow you to go back to the previous IOS version, per the apple release notification.
Please also think about the fact that the phone was working fine immediately prior to the update but not after, and thus the cause of the issue points to the update to 17.5.1. hence my pointed question about the IOS not the device.
I’m experiencing the exact same issue. Iphone 14 Pro. IOS 17.5.1. It’s extremely frustrating. I hope Apple can create a fix for this ASAP.
I’ve just had the same thing happen to my iPad Air (4th gen). Put it on charge last night and it updated to the 17.5.1. Took it off charge this morning and tried to unlock my iPad but the touch screen wasn’t working. Phoned up Apple Support and they had me force restart it whilst on charge and off charge and nothings working. I’m also going to try and see if I can get it sorted when I plug it into my Mac later.
Same here, force reboot won't do ****. I have to try to update/restore with itunes in an hour, I'm scared it won't work.
Apple support told me to try and if it doesn't work, to get back to them to book an appointment in an apple store..
I will try when I get back home in an hour
It's not always the iOS update's fault! Many things can cause phone problems. If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.
Remember, the right question often leads to the solution! Please look in the right direction.
iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.
Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.
Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.
See what each update does: About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...
I'm having the exact same issue.
I have the same issue but with an iPad Air 4. Weird thing is I can take a screenshot of the unresponsive Lock Screen, edit using the pencil icon and draw all over the screen, including the middle of the screen where touch does not work to unlock. I’m trying to drain the battery to see what happens after that.
Im dealing with the exact same problem. 14pro max running 17.5.1 and the touch just stopped working. I have tried resetting the phone (Vol up Vol down and power) and factory restored it via apple devices and itunes app (didnt wanna leave any stones unturned lol) and I am still stuck. Upon speaking to tech support, I have been asked to bring my device in for a service appointment. I hope apple doesn't charge me for this or any replacement. My device is literally brand new (1.5years) with zero damages (0 cosmetic damages as well).
The funniest thing is I have switched to my Pixel 3XL and Ive had no issues with it at all.
My phone is still at the store, but I've found some possible solution. Can someone try that apple configurator?
iOS 17.1.1 - Issues with iPhone touch scr… - Apple Community
Exact same problem with my iPhone 13. No solution provided by the certified Apple store except: give us 300$ to replace your phone. Tried every single tip given on these threads. Apple deserves to be hit with a fine for bricking perfectly good phones.
OK so have tired numerous methods now other than going to the Apple Store to get them to look at it - thats my next stop. I cant get this working with restore, update etc.
I know that Apple can take this back version so I am going to ask them to do that first.
I just tried this with the Apple Configurator 2 - did no work, still bricked!
How did it go, did it get fixed?
update to 17.5.1 just 3 days ago & phone won’t unlock via touch screen. Pressing the button on right side of phone seems to work, but old habits are hard to break.
IOS 17.5.1 - Touch Screen Not working; iPhone 14
