Bluetooth connection issues Oticon hearing aids

My mom is getting very upset trying to use her new Oticon hearing aids. Like the rest of the people who have posted, one hearing aid is not connecting correctly. She is older and not use to technology. The Bluetooth is supposed make things easier. However if you have to reset daily the connection it is not. Apple & Oticon need to fix this problem. It is March 2024, when older model were working fine for other people what did the company mess around with the program. Seniors are not tech savvy. Her kids just wanted mom to hear better not be upset. I am asking the parties involved to do the right thing. Correct this software issue. Words from concerned daughter.

Oticon hearing aids disconnected twice on my phone outside while walking today.

Also it seems there is a lot of wi-fi interference when I am outside.

One hearing aid will disconnect briefly and then connects back?

Joe - this seems to be an ongoing issue between iOS and oticon. I’m “elderly” (if over 80 makes you so) and very dependent upon my hearing aids to listen to podcasts, Audible, and news via my iPhone.

I consider myself pretty tech savvy as a retired engineer and can usually intuit my way thru software setup and electromechanical systems but this lack of compatibility between Oticon and iPhone really has me stumped as well.

The Oticon hearing aids tend to hop around without an apparent destination- I can be listening on my iPhone - loose the audio and then find that the Oticons have paired with my iPad without reason leaving me unable to re-pair with my iPhone which what I use to listen to my audio sources.

Elderly - or not - very frustrating indeed.

iOS and Oticon need to stop pointing fingers, get in a room and resolve these issues which have been ongoing for years now.

My oticon Intent II keeps disconnecting from bluetooth with my iphone 3rd generation SE, often during a phone conversation or while listening to music or audio book. I must turn off the phone completely to reconnect. So annoying. Why is this happening?

All other devices seem to work and dont have the range failure of the oticon aids. While the aids have good range at home the dont cover the yard from left pants pocket rt aud or rt pants pocket to left aid. In left breast pocket sometimes dont reach rt aid. Will work when i turn my head.

Mine have the disconnect reconnect issue plus I must keep the phone in my breast pocket. Trouser pockets for iphone and both connect and disconnect randomly. Very disconcerting and seems to me in pocket the bluetooth is blocked by association with my body -- but they haveplenty of range with phone on a table.

Hi evans045,

welcome to the Apple (user-to-user) Community.

Re: Oticon hearing aids won’t stay connected to my phone.

Thank you for your post, and for letting us know the firmware has been updated :

You might want to try restarting your iPhone:

ie: restarting will sometimes clear the way if something's not working right.

Restart your iPhone

Troubleshooting:

You can also try turning Bluetooth off, and back on to re-establish the connection

Check the: Settings > Accessibility > Hearing Devices controls are set as you wish.

As your hearing aids connect but don't stay connected, this article may help:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference – Apple Support

If needed:

Apple's Accessibility Support Website

(NB: You can "Get Support" from the link at the bottom of their website:)

Accessibility Support - Official Apple Support

All the best :-)

Thanks, I shut BT off on my iPad and was able to pair my hearing aids.

I have an older iPhone that is completely updated, and my Oticon hearing aids have all sorts of connecting problems too. Many times each day, I have to reconnect one or more hearing aids. I called Oticon and they blamed it on Bluetooth. Honestly, I wish I kept my old pair longer. I never had an issue with my 6-yr-old Oticons. There are100s of connection complaints online for all ages of iPhones and Oticon Real1.

I have had my oticon engage hearing aids for a couple of years, and have had no problems connecting to any of my Apple devices, which include an I phone 12, and 2 up-to-date iPads..

On Friday of last week, proceeds stopped connecting to all my devices, nothing has changed. I had heard no updates from Apple I was using the “on” app.

I have tried restarting my phone switching off Wi-Fi and they will still not stay connected.

They momentarily connect, and then I get the power down tone on the AIDS, which still function as hearing aids, that are not connected to my devices. I have tried the new app “companion“ momentarily this did seem to work, but now I still get the same symptoms, momentarily connecting and then dropping the connection.

I am puzzled in the extreme, both aids developed this symptom at the same time, none of the Apple devices have had updates, what an earth has happened to suddenly cause this problem?

My main enjoyment in life is listening to my Apple devices via aids, headphones are no good as they make no provision for my hearing deficiencies.

Please please is there anyone out there who can help, I am 80 years old so time is precious! Cheers Peter

Hi skycap,

welcome to this community discussion

Commiserations on your plight! Am no expert, yet Apple Support have knowledge / documentation that may be helpful. Please excuse, if all is already familiar. (It may help others who visit the discussion looking for answers).

Re: "this lack of compatibility between Oticon and iPhone really has me stumped as well".

Wondering if your Oticon model is one of those listed as compatible by Apple:

The Made for iPhone (MFi) hearing aids listed in Apple Support's article are compatible with iPhone and iPad. (Those marked with an asterisk (*) are also compatible with Mac.): List of Made for iPhone hearing devices - Apple Support

_____________________________________________________________________

Re: "I can be listening on my iPhone - loose the audio and then find that the Oticons have paired with my iPad without reason"

You may want to check with your hearing-specialist or the hearing-aid manufacturer (Eg: contact "support" on their website) for a possible hearing-aid firmware update, or, if you use an app, check for an app update.

______

Else: Use Made for iPhone hearing devices - Apple Support

says (amongst many other things):

"Hearing device disconnects unexpectedly

• When using your hearing device, make sure that your paired Apple device remains nearby.
• If your hearing device is paired with more than one Apple device, it might switch (hand off) to the other Apple device when it detects an incoming call on that device, or when you start playing audio on the other device. You can control this by changing the Audio Handoff setting in Hearing Devices settings on your iPhone or iPad.
• Check the battery level of your hearing device. You might need to replace or recharge the batteries.
• Check for wireless interference."

_______________________________________________________________

More info. on Hand off tasks between iPhone and your other devices - Apple Support. Eg: says:

_______________________________________

"Hand off from another device to your iPhone

1. Open the App Switcher on iPhone. The Handoff icon of the app you’re using on your other device appears at the bottom of the iPhone screen.
2. Tap the Handoff icon to continue working in the app."

__________________________________

"Hand off from iPhone to another device

On the other device, click or tap the Handoff icon to continue working in the app.

The Handoff icon of the app you’re using on iPhone appears in the following locations on other devices:

• Mac: The right end of the Dock (or at the bottom, depending on the Dock position).
• iPad: The right end of the Dock.
• iPhone or iPod touch: At the bottom of the App Switcher screen."

All the best :-)

Thank you for your thoughtful reply, evans045,

and for letting us know all the above has been tried with no success..

You might want to send feedback to Apple, to reach those who work behind-the-scenes. They will likely not reply, yet your feedback will reach those who can make changes. If other people are experiencing this issue, and also let Apple know, we are more likely to see changes in as future update.

There's a web-form online for feedback:

Feedback - iPhone - Apple

Commiserations, BrameldPF. Thank you kindly for your reply, and your information.

Also, for outlining your predicament. As we are all Apple users, like yourself, there's not a lot we can do to help, beyond the words we can write here.

You may want to reach out to Apple for Accessibility support : eg phone, online chat

How to contact Apple for accessibility support - Apple Support

Hi OlaHull,

Welcome to the discussion thread: wondering which model phone and which Oticon Hearing Aids, and what you have and have not tried so far:

You may want to check in: Settings  > Accessibility  > Hearing Devices controls.

Apple support have many useful tips in their article (link below): Eg: You can make sure your hearing aids are listed correctly, and are available there, for connection

Then hearing-aids need to be in pairing-mode, and may need to be moved closer to iPhone in order to connect :

See: Use Made for iPhone hearing devices - Apple Support

iPhone may need the latest software update, (Check: Settings > General > Software Updates to see if there's an update ready to install)

and / or

hearing aids may need the latest firmware update ... check with hearing specialist or Oticon support website.

______________

Troubleshooting:

✽ Trying turning Bluetooth off, wait a few seconds, and turn bluetooth back on.

✽ Try restarting the iPhone to re-establish the connection.

See how to: Restart your iPhone - Apple Support

What to do:

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support

✽ Solution below was posted in another discussion thread:

(Worked for some who tried it, but also did not work for others.)

Bluetooth issues on my iPhone adter iOS 1… - Apple Community

Solution to Bluetooth not connecting.

turn off wifi

turn off cellular

turn off bluetooth

turn on Bluetooth only

connect to Bluetooth device

turn on wifi

turn on cellular

All the best :-)