Director, Senior Product Delivery Manager

Job Details

Job Location

Headquarters - NEW YORK, NY

Description

JOB SUMMARY :As a Senior Product Delivery Manager, you will lead and contribute to a cross-functional product team. You, along with infrastructure and engineering leaders, will create the foundational systems and technologies that support our customers. Our systems are built to process real-time transactions for the world’s fintech companies

Responsibilities:

• You will be responsible for participating in the product strategy development in collaboration with management and the end-users and securing buy-in from executive leadership for the products in your portfolio
• Collaborating with cross-enterprise teams, you will be responsible for production launch and strategic vision of a variety of self-service digital experiences, as a scalable utility serving all enterprises
• You will translate product vision into specific deliverables, and ensure rigor in execution and attention to detail by effectively managing the product feature backlog
• You will be responsible for developing rollout strategy and championing change brought about by new or enhanced products and services
• You will support iterative testing and ongoing improvement of the client experience
• You will identify and partner on process improvements which enhance CFSB processes
• In close collaboration with business owners across the business lines you will help plan releases, build product roadmap, create user stories, and identify market and customer needs
• Collaborate closely with business owners to establish, maintain, and prioritize a product backlog
• Develop and maintain strong operational relationships with key stakeholders across market and central teams in various roles
• You will outline the vision for future use-cases to ensure leverage and scalability across the business
• You will focus on business impact and come up with actionable recommendations defined by specific business goals informed by high quality data analysis and metrics
• You will be at the forefront of evolving the way we work across teams and the company by incorporating design thinking, a multi-channel approach and end to end collaboration
• You will stay abreast of technological advances that may impact the business and use insight to drive strategy
• You will work closely with Development teams and Project Managers to proactively manage potential issues and anticipate risks related to product launches
• You are enthusiastic and will motivate the team to leverage individual strengths in order to move past difficult situations
• You will model team norms and contribute to positive team dynamics, leading to continuous team performance improvement
• You will help foster an environment of trust, effectively communicating within the team and with an ecosystem of stakeholders
• You will use your influencing and leadership skills to rally the cross-enterprise teams to focus the team on the vision and end goal while providing support in removing obstacles and/or securing required re sources
  
  

Qualifications

Knowledge, Skills, and Abilities:

• Strong program management skills, experience with client journeys, and demonstrated ability to synthesize process data
• Superior communication and influencing skills, able to communicate complex messages and trade-offs and tell a compelling story
• Self-starter with outstanding organization skills and ability to track multiple projects (5-8) concurrently
• Effective relationship builder-ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization and various personality types, as well as with external clients, suppliers, payment card network operators and regulators.
• Knowledge of digital conversion optimization, acquisition process in payment/credit card business, networks, platforms, and procedures preferred
  
  

Education, Training, and Experience:

• Minimum 5+ years of experience driving medium and large-scale capability enablement initiatives (experience rolling out capabilities for customer facing professionals or external third-party partners is highly desired)
• Experience in or with Fintech, Paytech, Lending, white label Open Banking, challenger banks, Crypto-currency, Money Services Business desired
• Experience with API Solutions
• Experience as a Product Owner, driving product vision, developing, and enhancing features through continuous optimization and delivery
• Experience working and leading in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology
  
  

Salary : $140,000 - $180,000 annual salary

Base salary range does not include performance-based bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience.

About Community Federal Savings Bank (CFSB)

Community Federal Savings Bank (CFSB) is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients though a solid understanding of relationship banking. We offer a full range of services, including loans, bill payments, card services, internet banking, and merchant processing.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.