Sr. Director, Data Integration and CRM

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION:

The Sr. Director engages and partners with Patient Services business leaders, Eversana business leaders and Clients to understand business priorities and needs, and then translates them into industry leading technology solutions. The Sr. Director is responsible for the end-to-end process from engaging with business leaders to the implementation, operation, measurement, and continuous improvement of technology solutions and services. This customer facing role involves managing teams a diverse team that is responsible for creative technical design and solutioning, build, release management, support, vendor management, developing roadmaps, establishing best practices, and assessing new and innovative technologies and company product offerings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Delivery Accountability: Overall delivery accountability for assigned client program launches and capability development in Integration and CRM systems.
• Team Leadership: Oversee multiple delivery teams responsible identifying solutions, creating high- level and low-level technical designs, developing and supporting technology solutions and aligning all solutioning to Enterprise Architecture requirements. Work with all team members on development, advancement, and growth initiatives and keep the team appropriately challenged so to be continuous learners and innovators. This role will have end to end IT delivery ownership (projects, enhancements, operations, support) of PS CRM Solutions, (Legacy Platforms, Content Management, Threat Detection Platform).
• RFP Management / Pipeline Estimation: Work with the team at large to develop IT estimations for RFPs and client enhancements. Participate in the development of content and answers for RFPs. Participate in and present content for prospective client pitches.
• Business Relationship Management: Establish trusted relationships with key stakeholders within PS IT team as well as with PS Ops Team, Client IT counterparts, and Eversana leaders at large. Shape demand and requirements according to Life Science industry needs and challenge where appropriate.
• Strategy and Thought Leadership: Establish technology solutions that deliver industry leading business outcomes. Maintain technology roadmaps that align with business capability needs. Develop business cases for large technology initiatives; evaluate and qualify opportunities.
• Establish and Lead Governance: Participate in technology governance processes, working with cross functional stakeholders to gain alignment. Drive prioritization of the backlog; shape and manage demand. Coordinate closely with PS Program Management Office, EPMO, Enterprise Architecture, and IT Shared Services.
• Financial Management and Oversight: Lead the development of departmental budgets resources and periodic forecasts and re-plans. Own and maintain the IT budget for assigned area, including resources investments and expenses for assigned projects, platforms and services.
• Subject Matter Expert and Innovation Leader: Serve as the SME for assigned area throughout Patient Services. Maintain awareness of industry trends. Identify opportunities for business process and technology improvements and value creation.
• Vendor Management: Manage and negotiate with vendors based on budget available. Perform administration of Purchase Requisitions, Purchase Orders and Invoice Approvals as well as establish appropriate renewals and contracts, working with Eversana Procurement. Hold vendors accountable for deliverables within budget.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Responsible for and oversee their respective department.
• Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.
  
  

EXPECTIONS OF THE JOB:

• Travel (20%)
• Hours (40 Hours per week)
  
  

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education (i.e. degree required) – Bachelor’s degree. Degree in computer science, marketing, business administration or related discipline is preferred
• Experience and/or Training (i.e. the kind of skills and knowledge and number of years required)
• Minimum 7 years’ experience working with Salesforce.com
• Experience with Salesforce Health Cloud and Mulesoft
• Experience managing vendors for projects and service delivery
• Experience managing people in challenging software delivery environments
• Experience working in a highly regulated industry
• Must understand systems development lifecycle deployment methodologies including Agile.
• Must have strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders, and business concepts to the technical teams.
• Must have proficiency using Microsoft Office (Excel, Word, PowerPoint, Visio) at advanced level.
• Ability to communicate effectively with all levels of the organization.
• Licenses/Certificates (e.g. trade certificates, driver’s licenses, professional certifications, etc. required)
• Technology/Equipment (if applicable, the proficiencies required to perform the job)
  

PREFERRED QUALIFICATIONS:

• Education (i.e. degree required) – Bachelors + 15 years experience, MBA preferred
• Experience and/or Training - Lean Sigma Certification and PMP preferred
• Licenses/Certificates (e.g. trade certificates, driver’s licenses, professional certifications, etc. required)
• Technology/Equipment (if applicable, the proficiencies required to perform the job)
  
  

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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