TikTok Shop - PMO Project Manager, Key Accounts/Central Teams

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The role is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

TikTok is seeking an experienced Project Manager to work in our US Ecommerce team on a variety of Operations Strategy initiatives and projects. You will have an immediate impact on TikTokShop US operations team; improving productivity via streamlining initiatives, overseeing key strategic projects and facilitating efficient cross-function operations. Your interest and professional expertise are related to workflow management, building cross-functional collaboration, communications, project management, and process improvements.

The ideal candidate will be a motivated self-starter, who is a strong owner, and able to deliver results in an ambiguous environment. They will think strategically and long-term, being able to pinpoint the most valuable business opportunities and identify areas for improvement. Having effective and clear communication skills, especially in conveying strategic plans through written documentation, are vital. Additionally, candidates must exhibit a track record of successfully driving complex projects and initiatives while effectively managing senior stakeholders.

- Developing deep SME-level knowledge across all business operations building
- Building close relationships with all cross-functional partners to understand respective business units and priorities
- Identify new/existing opportunities to improve operational strategies, drive efficiency and increase productivity
- Establish best in class frameworks for cross functional ways of working
- Project manages strategic business initiatives and projects:
- Define objectives, strategy and goals
- Build a roadmap of key deliverables
- Develop and implement timelines
- Implement effective mechanisms to keep projects on track
- Serve as a project level SME, handling inquiries and developing action plans
- Assist with the preparation and dissemination of communications
- Report performance

Projects will be defined based on the following direction:
- Cross Functional Network (such as Ecommerce Governance and Experience teams, product teams) related projects

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent
- 5+ years of experience in program or project management, consultancy, change management, or operations strategy
- Proven ability in owning projects from inception to implementation
- Experience in process optimization and scaling of efficiency initiatives
- Experience managing or working within cross-functional teams
- Data driven; an analytical thinker and experienced in using data and metrics to drive decisions
- Expert in Microsoft Office products: Excel, Word, Outlook, PowerPoint and MS Project

Preferred Qualifications:
- Experience in Ecommerce or Tech organizations is preferred
- Experience working in matrix, and/or global organizations
- Creative, outside-the-box thinker and strategist

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information:

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $106400 - $191330 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

For Los Angeles County (unincorporated) Candidates:​

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​

3. Exercising sound judgment.​