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Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
This position will be on-site in Colorado Springs. Remote work will be required from time to time, this will require a personal Smartphone for VPN system access.
Roles & Responsibilities
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
First point of customer contact for general inquiries like pricing, products, scheduling etc.
Builds and maintain the business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions.
Performs, as a skilled worker, a number of Customer Service support tasks.
Determines, based upon professional knowledge, How best to approach the task, and how to solve abnormalities.
Analysis abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.
Completes work with a limited degree of supervision.
Minimum Qualifications
Experience: 2-5 years of experience in position or specialization.
Education: High-school/Associates or equivalent experience if applicable. Certification if applicable. A strong attention to detail is a must.
This teammate will be working with our Invoicing Team
Daily sorting of printed invoices
Mailing of printed invoices (invoices will be taken to another building)
Scanning of invoices
Email needed scanned invoices to customers
Rename Intercompany invoices and save them to a SharePoint site
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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