Area General Manager - DC
Pay found in job post
Retrieved from the description.
Base pay range
We are hiring an Area General Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Washington, D.C. Market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market.
About the Team:Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members in the D.C. Market. Area General Managers (AGM’s) report to Area Leaders and are imperative to Landing’s success.
What You'll Do:- Assume ownership and manage relationships of key accounts within a portfolio of properties
- Support a team of full-time cleaners and installers (independent contractors)
- Coordinate team schedules and leverage critical tasks to high performers
- Inspect cleaned homes and identify training opportunities
- Evaluate the property and home condition, ensuring inventory meets Landing standards
- Oversee members’ reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Build weekly market performance reports and present them to Field Operations leaders
- This is an In-Market position without a physical office. Location required in the D.C. area.
- Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up.
- Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
- An obsession with customer experience and satisfaction
- Ability to thrive in high-growth environments and an evolving startup atmosphere
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities, an over-communicator, proactive ownership style
- Ability to earn the trust of leadership, work independently, and drive results with minimal supervision
- The hands-on mentality to jump in and get things done when it counts
Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!
- Solid compensation package + stock options
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
- We’ve got you covered with a 401(k) plan and access to ImmediatePay
- Feel relaxed with super generous PTO policy
- Opportunities for upward mobility - we want you to grow with us!
- Explore and travel comfortably with 7 free nights in a Landing home per year
- Employee perks for temporary or indefinite stays when you choose to live with Landing
With this opportunity we can also offer:
- Monthly phone and car allowances
- Variable monthly bonus
Base: $65,000-$75,000
Total: $75,000-$80,000
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Real Estate
Referrals increase your chances of interviewing at Landing by 2x
See who you knowGet notified about new Area General Manager jobs in Washington, DC.
Sign in to create job alertSimilar jobs
People also viewed
-
Senior Area General Manager - Food & Nutrition
Senior Area General Manager - Food & Nutrition
-
ADMINISTRATION - ATHLETIC CLUB GENERAL MANAGER
ADMINISTRATION - ATHLETIC CLUB GENERAL MANAGER
-
General Manager (Exclusive Luxury Rental)
General Manager (Exclusive Luxury Rental)
-
General Manager
General Manager
-
Vice President of Programs
Vice President of Programs
-
Vice President of Consulting
Vice President of Consulting
-
Assistant General Manager
Assistant General Manager
-
Senior Vice President (Washington D.C. Regional Office)
Senior Vice President (Washington D.C. Regional Office)
-
Area Vice President
Area Vice President
-
General Manager 6 - Food & Nutrition
General Manager 6 - Food & Nutrition
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More