Director of Partner Onboarding & Operations

The Role

Bottomline is seeing a Director of Partner Onboarding & Operations to grow with us either remotely or in our Portsmouth, NH office!

As a leader in the business-to-business payment space, you will play a critical role in shaping the future of our Partner Integration organization. The Director of Partner Onboarding and

Operations owns building the process for onboarding new partners to Bottomline’s Network-as-a-Service (NaaS). With responsibilities for partner implementations, you will build a team to drive key business objectives. Initially, this is a player/coach role as the organization is developed to deliver leading-edge solutions for banking and fintech partners reporting to the Senior Vice President of Network Operations.

Key Goals:

• Build a full-scale integration implementation organization.
• Develop & execute implementation strategies aimed at growing partner’s and Bottomline’s profitable growth.
• Create and manage core KPIs for tracking integration success.

How you'll contribute:

• Grow and lead a team that understands the customer and business requirements and will collaborate closely with technology, product, and cross-functional stakeholders to own the full lifecycle of NaaS partner implementations.
• Develop processes and capabilities to project manage and accelerate new partner onboarding.
• Partner with cross-functional teams to ensure alignment and execution of new partner objectives.
• Provide ongoing post-launch support to new partners in operational areas such as reporting, performance deep-dive and customer experience.
• Develop and execute strategic plans to improve operational excellence with NaaS integrations.
• Deliver insightful analyses to the leadership team that monitors the business and provides visibility into opportunities for efficiencies and growth.
• Lead the development and execution of new implementation processes and assist in the launch of cross-functional initiatives as required to build full-scale tooling.
• Manage complex projects and initiatives across the organization.
• Understand the domain, market, and trends to own and drive the partnership business objectives.
• Identify opportunities for new capabilities and functionalities to improve integrations, quality, and efficiency by collaborating with product.
• Lead the team that will respond to and help troubleshoot partner integration issues and collaborate with the engineering team to implement long-term solutions.
• Facilitate closure of complex issues and action items requiring multi-party alignment of teams, partners, and their customers

What will make you Successful

• Proven track record of building programs or teams that support integration partners.
• 5 years of Implementation Management in a relevant technology environment.
• Experience writing technical requirements for file-based and API Integrations for software products; experience managing APIs as a product is needed.
• Required experience supporting Technical API products including designing, programming, testing, or supporting APIs (though no API programming will be required for this specific role).
• Experience working in an Agile/Scrum environment Superior Communication, Organizational and Interpersonal Skills.

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