Customer Service Position FT 1st Shift

Customer Service Position FT

The Law Family Companies is a 6th generation family-owned and operated business dedicated to providing logistics solutions in the Maine, New Hampshire, and Vermont areas since 1882. We are comprised of seven companies ranging from transportation and warehousing, moving and storage, and real estate services. The family and leadership team are committed to assuring experience, stability, consistency, and creative leadership throughout our companies.

BSP Trans, Inc. has been providing the Maine, New Hampshire, and Vermont areas with outstanding LTL transportation services since 1970. At BSP, our team consists of a six-terminal network across our coverage area to ensure swift deliveries for customers.

We have immediate openings for our Customer Service position,

Full Time – Mon thru Fri

$20.00-$21.00 Per hour based off experience

What you will do on a typical shift:

• Handle customer inquiries
• Answering incoming calls from customers to schedule pick-ups and deliveries of freight to both commercial and residential customers
• Data entry of customers’ information for scheduling and tracking of freight within the BSP system
• The ability to work in a fast-paced environment
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
  
  
  

What you need at a minimum to succeed at BSP:

• Must have successful completion of a county level background check during onboarding
• previous experience in a transportation or warehouse environment preferred
• Previous experience in customer service
• Positive and professional demeanor
• Strong verbal and written communications skills
• The ability to handle multiple priorities simultaneously
• Must be competent and proficient in Microsoft Office Software products
  
  
  

Benefits for FT Employees Include:

• Generous Vacation Policy
• Competitive hourly wage
• Personal Days -3 per year
• Holidays – 9 per year including your birthday.
• Medical Plan – 75% funded by company.
• Dental
• Vision
• Life insurance company paid
• Short Term Disability company paid
• FSA/DCA (flexible spending account/dependent care reimbursement account)
• 401(k) Plan with company match
  
  
  

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.