Customer Success Manager - Enterprise
Pay found in job post
Retrieved from the description.
Base pay range
Responsibilities
As our new Customer Success Manager you will:
- Develop and maintain positive relationships with assigned customer accounts, ensuring their needs are met and expectations are surpassed.
- Understand and align with team leadership the strategic goals of each account.
- Monitor customer health metrics, identifying potential issues, and proactively addressing them.
- Deliver training sessions to customers to ensure they are applying our solutions to their fullest potential.
- Act as the primary point of contact for customer inquiries, coordinating with various internal teams to resolve any issues.
- Analyze data to provide insights and recommendations to clients.
- Regularly check in with clients, gathering feedback and ensuring their continued satisfaction with our products and services.
- Advocate for customer needs within the organization, providing feedback to product and development teams.
- Drive upsell opportunities and collaborate with an account executive on cross-sell opportunities.
- Stay updated on industry best practices and trends to provide expert advice and guidance to clients.
- Minimum of 3 years of experience in a customer success, account management, or client-facing role, preferably within the CPaaS or tech industry.
- A Degree, preferably in Business, Communications or equivalent work experience.
- Proficiency in written and spoken English.
- Exceptional relationship-building and interpersonal skills.
- Strong understanding of customer needs within the tech and telecom sectors.
- Effective problem-solving abilities, with a keen attention to detail.
- A demonstrated ability to work in a fast-paced environment and handle multiple accounts simultaneously.
- The proven ability to translate customer feedback into actionable insights for the product team.
- A team player attitude, with a willingness to collaborate across departments.
- Strong communication skills, capable of presenting and explaining complex concepts in a clear manner.
- STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you're the most productive and successful. It's what you do, not where you work, that matters.
- TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
This role will be accepting applications until September 2nd, 2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Sales -
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Sinch by 2x
See who you knowGet notified about new Customer Success Manager jobs in United States.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Success Manager
Customer Success Manager
-
Customer Success Manager
Customer Success Manager
-
Senior Manager, Customer Experience
Senior Manager, Customer Experience
-
Customer Success Manager
Customer Success Manager
-
Customer Success Manager
Customer Success Manager
-
Director of Customer Success
Director of Customer Success
-
Senior Manager, Customer Success
Senior Manager, Customer Success
-
Customer Success Manager
Customer Success Manager
-
Lead, Customer Success Manager
Lead, Customer Success Manager
-
Senior Director of Customer Experience
Senior Director of Customer Experience
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More