Director of Information Technology

About Us

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

• Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated.
• Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
• Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
• Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

InStride Health is seeking a highly skilled and experienced Director of Information Technology to lead the IT department in a growing startup. The ideal candidate will be a strategic thinker with a proven track record in managing and implementing organizational-wide technology and systems to support the overall goals and objectives of InStride. You will report to the VP of Technology.

Responsibilities:

• Strategic Leadership: Develop and implement the organization's IT strategy in alignment with InStride's business objectives. Provide leadership to the IT team, fostering innovation and staying abreast of emerging technologies.
• Systems and Tools: Oversee the design, implementation, and maintenance of existing and new tools and systems, ensuring reliability, scalability, and security. Collaborate with cross-functional leaders to ensure business requirements are met and effectively integrated with existing systems and identify opportunities for process improvement through the use of new tools and systems. Continuously assess and optimize business systems to improve efficiency, reduce costs, and enhance user experience.
• IT Management: Manage and maintain the organization’s IT infrastructure, Support, and Operations. Plan and execute system upgrades, patch management, and routine maintenance to ensure optimal performance and minimal downtime.
• Vendor Management: Help select and manage relationships with InStride IT vendors and service providers to ensure cost-effective and efficient delivery of products and services.
• Security and Compliance: Establish and enforce IT security policies and procedures to safeguard the organization's data and systems. Ensure compliance with relevant regulations and industry standards.
• IT Support: Serve as an escalation point for IT support and develop and maintain a tiered level ticketing system to ensure timely responses for InStride staff
• Onboarding/Offboarding: Deliver onboarding training to new hires and work cross-functionally to optimize and streamline processes. Complete secure and compliant offboardings where appropriate.
• Training: Continuously develop appropriate training for new tools, best practices, and system enhancements. Work cross functionally with Training department to optimize and delivery through the LMS
• Team Management: Lead and mentor a high-performing IT team, fostering a culture of collaboration, accountability, and continuous improvement. Conduct regular performance evaluations and provide professional development opportunities for team members.
• Communication and Collaboration: Collaborate with executive leadership to communicate IT strategies and initiatives to all stakeholders. Foster effective communication between IT and other Business Units
• Project Management: Develop and manage project plans, timelines, and resource allocation for IT and business system projects. Work closely with department heads, business analysts, and external vendors to ensure that projects are completed on time, within scope, and meet the organization’s needs.

What You Need to Succeed in the Role

• 5+ years of experience in IT management, business systems management, or a similar role
• Bachelor's or Master's Degree in Information Technology, Systems Engineering, or a related field
• Proven experience in leading IT projects, managing business systems, and overseeing IT infrastructure.
• Demonstrated success in managing complex Technology projects
• Strong understanding of cloud-based IT infrastructure, systems, security and compliance (HIPAA, SOC2)
• Experience with cloud technologies (Google Workspace, Okta, Slack, Jira, etc.) and digital transformation initiatives.
• Customer service oriented, with the ability to support a tiered level ticketing support system
• Excellent leadership and people management skills
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Relevant certifications (e.g., CISSP, PMP) are a plus
• Experience in a growing startup is a plus

Why Join Our Team

• Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
• Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
• Ability to help hundreds of children and families access desperately-needed evidence-based care
• Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
• Fully virtual: work from the comfort of your home with periodic in-person retreats

Commitment to Diversity, Equity, Inclusion, & Belonging

One of the core values we are passionate about in InStride is building an inclusive and equitable environment where we celebrate all identities. We strongly believe that every member on our team enriches our InStride family; the individual voices help us provide better care for families. Therefore, we invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.