Cord,Callaway Experience

ABOUT THE BRAND:

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.

Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com

Lobby Responsibilities:

• Assist, direct and provide information and superior customer service to guests, clients and colleagues in the lobby daily.
• Maintain security by following procedures and issue appropriate badges to all visitors.
• Assist walk-in consumers who visit Callaway lobby with product questions and any warranty or non-warranty issues following procedural guidelines.
• Provide support for special events with preauthorization and badging and general support as needed.
  
  
  

Phone Coverage:

• Answer and direct an average of 100 - 200 incoming telephone calls daily from Callaway’s 800 Sales numbers and the main phone line, and appropriately assist and direct callers in a courteous and efficient manner.
• Coordinate continuous phone coverage throughout breaks, lunches and special projects.
• Responsible for keeping management promptly informed of any technical problems with the phone system or customer complaints.
  
  
  

Other Core Responsibilities, Services & Projects:

• Assist with additional administrative projects as assigned which can vary greatly.
• Provide back up support for either Loaner Club Office, HQ Lobby Reception, RA Collections, consumer email support and sales projects as needed.
• Able to provide coverage for employee loaner club office as needed and service requests accurately.
• Responsible for annual sales department loaner program
• Meet with supervisor to discuss call trends and special project responsibilities on a monthly basis.
• Various projects as assigned.
  
  
  

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Enthusiasm for company and ability to represent in a positive manner.
• General knowledge of golf is required, with some assignments requiring more extensive knowledge. (Not related to playing ability.)
• Excellent Customer Service and relationship building skills.
• Professional in presentation and communication.
• Able to problem solve and multi-task effectively.
• Able to effectively communicate in both written and oral form.
• Able to handle difficult customers; both in person and via phone.
• Able to utilize phone system effectively and efficiently.
• Demonstrated ability to work in an organized and efficient manner while multi-tasking.
• Able to use good judgment and make decisions.
• Able to do data entry and basic administrative tasks
• Able to be accurate and detail oriented
• Basic knowledge of Callaway, Odyssey, OGIO, TravisMathew, and Jack Wolfskin products.
• Basic knowledge of Microsoft Word, Excel and Outlook.
• Dependable and exudes a positive attitude.
  
  
  

Education And Experience

• College degree and/or related equivalent experience.
• Minimum 2 years related service-oriented experience and/or training in a professional work setting.
• Experience in lobby, reception area or call-center helpful.
  
  
  

PHYSICAL REQUIREMENTS (if Applicable)

• Work is performed in a designated professional office workstation and environment.
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.
• Occasionally required to perform simple grasping, use hands for fine manipulation and to reach above shoulder level.
• Occasionally required to lift and/or carry up to 25 pounds.
• Required by this job to have close vision and ability to focus.
  
  
  

DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!

21.20 - 26.49 - 31.78 USD Hourly