District Manager

Description

Who We Are:

Easy Step Enterprises is a rapidly expanding, top-performing franchisee of The Good Feet Store, America’s #1 Arch Support Store. We have 30 locations operating in North Carolina, Virginia, DC, Maryland, Tennessee, Alabama, and Ohio with plans to open 20 more locations over the next 4-5 years. We are passionate about helping our community live an active and healthy lifestyle, without their feet getting in the way. From runners to teachers, attorneys to contractors, thousands of satisfied customers have experienced reduced foot, knee, or back pain, improved balance, and a more comfortable lifestyle due to Good Feet Arch Supports. Our employees’ passion to help transform lives is felt by our customers as they are personally fit with our premium Arch Supports that are only found in our retail stores.

The District Manager is responsible for the overall performance and success of a group of retail stores within a defined geographic area. They lead, mentor, and manage store managers, drive sales growth, enforce company policies, and ensure consistent customer experiences across all stores.

District Manager 1: 2-4 stores, District Manager 2: 5-8 stores

Duties And Responsibilities

Sales and Revenue Generation:

• Develop and implement strategies to achieve or exceed sales targets.
• Analyze sales data and market trends to identify opportunities for growth.
• Collaborate with store managers to create sales and promotional plans.
• Drive customer engagement and loyalty through excellent service.
  
  

Operational Excellence

• Ensure stores comply with company policies, procedures, and standards.
• Conduct regular store audits to assess compliance and identify areas for improvement.
• Address operational issues promptly and efficiently.
• Manage inventory control, shrinkage, and loss prevention efforts.
  
  

Customer Experience

• Foster a customer-centric culture within the district.
• Address and resolve customer complaints or issues escalated from stores.
• Monitor customer feedback and implement improvements as needed.
  
  

Team Leadership

• Hire, train, develop, and evaluate store managers.
• Provide coaching and mentorship to enhance performance.
• Promote teamwork and a positive work environment.
• Conduct performance reviews and set goals for store managers.
  
  

Financial Management

• Monitor district-level financial performance, including sales, expenses, and profit margins.
• Develop and manage the district's budget.
• Analyze financial reports and make recommendations for cost-saving measures.
  
  

Communication And Reporting

• Maintain clear and open communication with Director of Sales and executive leadership.
• Prepare and submit regular reports on district performance and initiatives.
• Ensure information flows effectively up and down the organizational hierarchy.
  
  

Requirements

Required Skills/Abilities:

• Strong knowledge of retail operations, merchandising, and customer service.
• Excellent leadership, communication, and interpersonal skills.
• Analytical and problem-solving abilities.
• Familiarity with retail management software and systems.
• Budgeting and financial acumen.
  
  

Education/Experience

• Bachelor's degree in business management or related field (preferred).
• Proven experience as a District Manager or a similar role.
  
  

Physical Requirements

• Ability to travel within the district as needed.
• Standing, kneeling, working on a computer for long periods of time.