Logistics Coordinator

Job Description: Logistics Coordinator

About the ChargeItSpot Team

Here at ChargeItSpot, we are mobile device experts. For over a decade, our intelligent locker systems have been solving real-world problems around devices, whether that’s securely charging consumer cell phones or seamlessly managing fleets of enterprise-owned mobile devices at scale.

At ChargeItSpot, we surround ourselves with independent thinkers who are detail-oriented, and customer obsessed. Our clients have routinely called us “the most talented team they’ve ever worked with.” We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done.

Our focus is fierce, but it’s not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely.

Want to know more about our company? Check out our core values!

About ARC®

ChargeItSpot’s flagship product, ARC, is an intelligent device management system designed to secure, track, and charge company-owned handheld devices that employees use to do their jobs (e.g. package scan, inventory check, mPOS, etc.). ARC exists to reduce the number of missing devices, recover lost productivity, and eliminate wasted payroll consumed by managers and associates.

About the Role

ChargeItSpot is looking for a logistics expert to join our dynamic team to help track and manage our growing fleet of kiosks across North America. As a member of the Operations team, the Logistics Coordinator will draw on a variety of skills including problem solving, critical thinking, organization, and communication. The ideal candidate is someone who takes pride in managing details. 

Responsibilities

• Coordinate kiosk shipments by working with our manufacturer, shipping agents, clients, sales teams and installation teams
• Discover the most cost-effective shipping modes and schedules
• Monitor details for as many as 50 shipments at a time including BOLs, ship dates, transit time, installation dates and times, customs and border crossing requirements, and shipping exceptions
• Prepare customs documentation
• Assist with spare parts inventory, and shipping & receiving of parts to and from field technicians
• Order and receive office supplies for members of the team 
• Ensure quality and accurate pricing of shipments
• Handle shipment claims and freight forwarding services
• Develop processes to streamline packaging and transportation, and where possible, improve quality and decrease cost
• Maintain master records of tracking details used by Operations, Client Success, Sales, and Accounting
• Monitor operational dashboard and coordinate troubleshooting with members of the Ops team
• Assist installers and field technicians via phone during installations and technical visits

Qualifications

• Bachelor’s degree or equivalent experience
• Previous experience with logistics or shipping is a preferred, but not required
• Must be willing to travel from time to time
• Highly organized, logical, and obsessed with details
• Ability to effectively communicate with cross-functional teams including Operations, Client Success, Product, and Field Technicians
• Comfortable in a fast-paced environment and able to juggle multiple priorities calmly and efficiently 
• A solutions-oriented thinker who can confidently work through issues to resolution

Location

This is an in-office position at ChargeItSpot HQ in Old City, Philadelphia, with some hybrid flexibility.

Benefits

• Health, dental and vision insurance
• Health care FSA
• 401k plan with matching company contributions
• Paid time off

Check us out at www.chargeitspot.com and learn more about ARC by ChargeItSpot at www.experiencearc.com

If you have the unique combination of skills and qualities we are looking for, please submit your resume and a cover letter expressing your motivation to apply to this position to careers@chargeitspot.com. 

ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.