Engagement Center Manager (Fundraising) - Philadelphia, Pennsylvania

RNL is seeking talent to lead the fundraising efforts of a dedicated Engagement Center in Philadelphia.

The Engagement Center Manager oversees digital and traditional outreach to alumni, parents, and friends of the university, leveraging RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone. The Engagement Center Manager leads the recruitment, hiring, and training of a student staff and collaborates daily with a dedicated client success team aimed at delivering strong results for a university partner.

This full-time, salaried management role requires a commitment to a unique work schedule of afternoons and evenings - typically 12:30 pm to 9:30 pm daily.

ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)

• Keen attention to detail to ensure accuracy in program reporting and documentation
• Deliver a strong client experience by engaging daily with our client and RNL team
• Leverage Insights to develop and execute a daily strategy for constituent outreach
• Monitor and adjust tactics to achieve client goals, both short and long-term
• Provide leadership and offer dedication to produce favorable results for a University's fundraising campaign
• Maintain positive relationships with clients, subordinates, and senior management
• Management of Engagement Center's student staff (Engagement Ambassadors)
• Creating and maintaining a strong engagement culture by hiring, leading, and developing a team of Engagement Ambassadors and Supervisors
• Coordinate program specific support team efforts
• Leverage RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone.
• Recruiting/Interviewing/Training Engagement Ambassadors and Supervisors
• Design and implement techniques to provide encouraging staff motivation & retention
• Data analysis and project reporting, including forecasting and projections
• Setting, meeting, and exceeding goals, tracking progress and statistical trending
• Site specific Human Resources (including new hire training, onboarding documentation, payroll/ hours entry and submissions, disciplinary action forms etc.).
• Actively monitoring site specific budget
  
  

Preferred

• Experience utilizing RNL Engage or CAMPUSCALL
• Experience working with texting platforms
• Engagement or Calling Center and/or Annual Fund management experience
• Management experience working in a higher education fundraising environment
  
  

Required

• Bachelor's degree
• Experience leading or managing a team or project; higher education fundraising management preferred.
• Strong supervisory and leadership ability demonstrated in past work experience
• Demonstrated organizational skills that support successful management of a multi-faceted engagement center and accompanying student staff
• Excellent spoken and written communication skills
• Ability to create and execute a recruitment / staffing plan to fill and maintain the Engagement Representative role, including using online and print media as well as in-person job events and fairs.
• Multi-task oriented, with capabilities to effectively execute multiple managerial duties simultaneously
• Must be able to analyze statistics and offer insight into statistical trending of program/project; a comfort with math is needed
• Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)
• Ability to thrive in a remote environment with limited oversight.
• Dedication to a unique afternoon and evening schedule (Sunday - Thursday, 12:30 pm to 9:30 pm); additional or rotational hours/days may be necessary
• Ability and willingness to complete a new hire training program that requires travel (anticipated at 4-8 weeks).
• Valid US drivers license, exceptions may be considered for relocation opportunities with accessible, reliable public or private transportation.
  
  

RNL is an equal opportunity employer, and we are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, please reach out to us here.