Audio Video Support Technician
Audio Video Support Technician
Cynet Systems
Santa Clara, CA
See who Cynet Systems has hired for this role
Pay found in job post
Retrieved from the description.
Base pay range
Pay Range $21hr - $26hr
- Bachelor’s degree in computer science, Information Systems, or other related field. Or equivalent work experience.
- Typically has 3 to 5 years of related work experience.
- Experience with c-suite interaction is a plus. Calm and collected in a fast pace environment required.
- Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
- Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
- Basic understanding of networking and network protocols.
- Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM.
- Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
- Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
- Process service requests within the Video and Event Services area.
- Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
- Schedule, setup, and disconnect video conferences for internal and external meetings.
- Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
- Adhering to SLAs and maintaining maximum uptime for the video conferencing environment and event services.
- Conduct equipment audits including c-suite spaces.
- Follow defined processes and ensure that the processes are adhered to by the team.
- Advanced technical knowledge of how-to set up, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
- Strong time management, prioritization, and analysis skills.
- Ability to multitask.
- Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
- Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
- Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
- Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
-
Seniority level
Entry level -
Employment type
Contract -
Job function
Design, Art/Creative, and Information Technology -
Industries
Information Technology & Services
Referrals increase your chances of interviewing at Cynet Systems by 2x
See who you knowGet notified about new Audio Visual Technician jobs in Santa Clara, CA.
Sign in to create job alertSimilar jobs
People also viewed
-
Help Desk Support-MDC Precision
Help Desk Support-MDC Precision
-
Corp IT Helpdesk Technician II
Corp IT Helpdesk Technician II
-
IT Help Desk Technician
IT Help Desk Technician
-
Helpdesk Technician One
Helpdesk Technician One
-
Desktop Support Technician
Desktop Support Technician
-
IT Support Specialist
IT Support Specialist
-
Desktop Support Technician
Desktop Support Technician
-
Jr. IT Support Technician
Jr. IT Support Technician
-
Deskside Support
Deskside Support
-
Senior Desktop Support
Senior Desktop Support
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More