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As front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast-paced and high-pressure situations.
Where You'll Make An Impact
Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
Developing and managing the Front Office budget.
Ensuring the safety and security of employees and customers.
Working closely with our sales department to maintain the highest occupancy level.
Achieve measurable goals to ensure guest service/satisfaction.
Participate in the hiring process of Front Office staff to ensure the best selection
Review staffing levels and delegate assigned responsibilities.
Review rooms activities and promotional status with Director of Hotel Operations.
Monitor and adjust performance to local and national competition.
Meet with departmental directors and managers as necessary.
Skills To Help You Succeed
Able to read and interpret instructions and directions for guests
Able to communicate without impediment with guests and staff in all areas relating to guest service.
Profound experience in customer service ٫ office management and basic bookkeeping procedures
Good organizational ٫ multitasking and problem-solving skills
Strong communication and interpersonal skills
Must-Haves
High School education or equivalent
Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements
Lifting and carrying to 50lbs
Pushing/Pull up to 100lbs
Some Bending/kneeling
Frequent walking and standing
Some Sitting
Climbing steps
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Gambling Facilities and Casinos
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