Secure Transportation

Transportation Manager

Key Tasks and Responsibilities

  • The hiring, training, management and scheduling of drivers.
  • Assist the Trans. Coordinator in daily scheduling and coordination of transportation.
  • Will check the schedules completed by the Trans. Coordinator for accuracy.
  • Conduct drivers' quarterly meetings and Safety meetings.
  • Quarterly meetings will be held to discuss any issues that have arisen and to complete any retraining with staff that is necessary.
  • Participate in all PACE required meetings including but not limited to IDT, family meetings, staff meetings, in-service training programs, quality improvement meetings, and any sub-groups as needed.
  • Establish a positive rapport with participants, participants family members, and other members of the PACE Care team and its network providers.
  • Address and resolve all participant grievances within the requested timeline.
  • Will conduct Service Recovery Calls to the Participants and the Participants family.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Ensure all transportation staff members are updated on all Secure Transportation & PACE policies and procedures.
  • Interact closely with the senior center staff resolving concerns as they arise.
  • Works cooperatively and professionally with Center staff.
  • Manage and maintain a fleet of lift vans, A.D.A accessible mini buses ambulatory vehicles.
  • Keeps all transportation logs, fuel cards, vehicle maintenance and mileage records.
  • Must complete in an organized manor so records can be pulled upon request.
  • Address and resolve drivers' personnel issues, including disciplinary actions.
  • Utilize the Discussion Log to document any disciplinary actions.
  • Conduct / Monitor drivers' performance evaluations.
  • To be completed annually or as needed due to disciplinary action.
  • Submit and manage all monthly reports.
  • Reports to be updated daily for accuracy.
  • Data entry into a FileMaker based system.
  • Updating pertinent information regarding participants daily. Addresses, Phone Numbers, Notes, etc.Education & Training
  • High School graduate.
  • College degree preferred.
  • Commercial driver license with passenger endorsement.

Knowledge and Experience

  • Experience in Senior Care or related human services industry.
  • One year experience with the elderly required
  • Extensive knowledge of Denver and surrounding areas streets, neighborhoods and traffic patterns.
  • Vehicle scheduling and dispatching a plus.
  • Previous supervisory or management experience preferred.

Core Competencies

  • Must be a self-starter.
  • Must be able to work unsupervised.
  • Must be able to manage multiple tasks and see them to completion in a timely manner.
  • Must possess good communication skills.
  • Must be computer literate and proficient with Word, Excel and database management software.

Working Conditions

  • Must be able to work weekends, Holidays and any shift as necessary.
  • Work hours: 07:00 am -17:00 pm with varying shifts
  • Might be required to drive vehicles as needed.
  • Must be able to travel out of town with overnight when necessary.

Physical Requirements

  • Be able to push 50lbs and lift 150lbs minimum
  • Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents
  • Position may require standing/walking for up to 4 hours

Secure Transportation is an Affirmative Action/EEO employer.
  • Seniority level

    Mid-Senior level
  • Employment type

    Part-time
  • Job function

    Management and Manufacturing
  • Industries

    Shuttles and Special Needs Transportation Services

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