Program Director QA - Technology Execution

Job Description

Welcome to Caesars Digital , the forefront of innovation in North America's gaming industry. As the largest gaming company on the continent, we are dedicated to extending Caesars renowned hospitality to our digital customers. Within our dynamic Product Technology department, we are proud to house some of the brightest minds in the tech world. Our Sports Betting and iGaming products are constantly evolving to meet our customers’ needs, thanks to a proprietary platform built from the ground up. Fueled by a culture of autonomy and decisiveness, our team relentlessly pursues excellence through continuous improvement and data-driven product development.

Join us in charting the course for the next generation of Sports Betting and iGaming products as we grow our market share, working alongside like-minded superstars who thrive on innovation and excellence.

What You Will Do

As Program Director of Quality Assurance at Caesars Digital you will be at the forefront of creating and maintaining the best Automated Quality Assurance team, tools and practices in a modern software development organization. You will need a combination of technical expertise, leadership skills, and a customer-centric mindset. Here are some key qualities you will need:

• Technical proficiency: As Program Director of Quality Assurance should have a deep understanding of software development processes, testing methodologies, and quality assurance frameworks. You should strive to stay updated with the latest industry trends, tools, and technologies related to automated software testing.
• Strategic thinking: As Program Director of Quality Assurance you will be tasked with aligning quality assurance strategies with the overall business goals and objectives. Developing a long-term vision for QA and defining clear goals, metrics, and processes to achieve the desired quality standards.
• Leadership and management skills: As Program Director of Quality Assurance should be an effective leader who can inspire and motivate your team. You should possess excellent communication skills to collaborate with stakeholders, including developers, product managers, and executives.
• Program management: Having the ability to drive and track multiple initiatives across multiple departments is essential for the Program Director of Quality Assurance. Effectively prioritizing, delegating, and monitoring a QA project portfolio through non-hierarchical leadership is critical to this role.
• Team building and mentorship: Building a high-performing QA team is crucial. As Program Director of Quality Assurance you will be focused on hiring skilled professionals through collaboration with the product technology requirements area leadership, fostering a positive work culture, and providing mentorship and growth opportunities for team members. Encouraging collaboration, knowledge sharing, and continuous learning within the QA communities of practice and the product technology organization as a whole.
• Customer-centric mindset: Understanding the needs and expectations of end-users is vital for a Program Director of Quality Assurance. You should advocate for the user experience and ensure that testing efforts align with customer requirements. This includes identifying and prioritizing critical use cases, performing user acceptance testing, and gathering feedback to improve the overall quality of the software at scale.
• Agile and adaptable: In a modern software development organization, agility is key. A great Program Director of Quality Assurance is familiar with Agile and DevOps practices, such as continuous integration and continuous deployment (CI/CD). You can adapt to changing project requirements, leverage automation and test automation frameworks, and integrate QA processes seamlessly into the development lifecycle.
• Quality-driven mindset: As Program Director of Quality Assurance you should instill a quality-driven culture within the organization. You will be tasked with promoting quality as everyone's responsibility and encourage developers to embrace a "shift-left" approach, where testing activities start early in the development process. You also establish quality gates, perform thorough risk assessments, and drive continuous improvement efforts to enhance the overall quality of the software.
• Metrics and analytics: As Program Director of Quality Assurance you would leverage data-driven insights to measure and monitor quality metrics. Establish key performance indicators (KPIs) to track the effectiveness of testing efforts, identify bottlenecks, and make data-informed decisions to improve the QA process continuously at scale.
  
  

Overall, a great Program Director of Quality Assurance combines technical expertise, leadership skills, and a focus on delivering high-quality software while fostering a collaborative and customer-centric environment.

Additional Specifics

• Work with a range of senior leaders in the organization to build and maintain a fully automated platform regression test suite that’s used as a first class component of the SDLC to ensure all new development on the Caesars Digital platform is done on a stable platform foundation
• Be an advocate for Test-Driven Development in practice and working with the leading engineers in the organization across the requirements areas to deliver this into the SDLC
• Be able to drive delivery of organizational-wide quality assurance initiatives (process, tools, documentation) through our Communities of Practice and invite increased contribution from the engineering organization
• Work with the Product Leads, Product Managers and Design communities to fully integrate the culture of test-driven development from the start of all feature development
• Help transform the organization away from a manual testing culture to fully embrace automation as a platform for scale and future success
• As an engineering community build and maintain a range of software assets that are high value, toolkit enablers to all software development teams in the organization
• Refresh and relaunch our processes around other testing craft including Non-Functional Testing, User Acceptance Testing and Manual Testing
• Participate in design and architecture discussions, escalate issues where needed
  
  

This role is remote, with one required visit to your designated home office per quarter.

Home Office: Jersey City, NJ

Remote option is available for employees located in the following states: AZ, CO, CT, FL, GA, IA, IL, IN, LA, MA, MD, MI, MS, MT, NC, NJ, NV, NY, OH, OR, PA, SC, TX, TN, WA, WV, and Washington D.C. (States subject to change at any time)

About Us

Behold! Caesars Sportsbook is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It’s the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we’re creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember—We Are All Caesars!