Transportation Coordinator

This is a fully remote position based in the continental United States

Work schedule (Eastern Time):

Wednesday 8:30 am - 7:00 pm

Thursday 8:30 am - 7:00 pm

Friday 8:30 am – 6:30 pm

Saturday 8:30 am – 5:00 pm

Sunday - Tuesday: off

During initial training, the work schedule will be Monday-Friday 9:00 am - 5:00 pm

Are you passionate about making a difference in people's lives during some of their most challenging moments? Join our team as a Transportation Coordinator I and bring peace of mind to individuals and families facing medical emergencies.

About MASA

Medical emergencies can be overwhelming, both emotionally and financially. That's why we're committed to providing industry-leading medical transportation coverage, ensuring that our members never have to worry about unexpected bills during or after an emergency. We believe that no one should face the sudden financial shock of medical emergency transportation bills alone. With MASA, you can trust that we'll be there to shield you from those worries. Learn more at https://www.masamts.com

Your Impact

As a Transportation Coordinator I, you'll play a vital role in our mission to provide exceptional service and support to our members during their times of need. Imagine receiving a call at 6:30 PM from a member who needs to be at a hospital 500 miles away by 5:00 AM the next day for a life-saving procedure. This is the reality for some of our members. Your role will involve coordinating with air ambulance providers across the country, ensuring door-to-door service within limited timeframes, and providing the support and reassurance that our members deserve during these critical moments.

What You Will Do

Reporting to our Transport Manager, you'll:

• Coordinate emergency and non-emergency transportation for our active members with empathy, attention to detail, and exceptional member service.
• Handle claims processing with care and efficiency, ensuring that our members receive the support they need without the added stress of unexpected bills.
• Follow up on emergency air ambulance transports, ensuring timely communication and documentation to provide peace of mind to our members and their families.
• Provide personalized support and assistance, from sending get well/sympathy cards to being available for on-call responsibilities during critical times.
• Maintain up-to-date knowledge of company policies, procedures, and regulations to ensure the highest level of service delivery.

What We Need From You

• 2+ years of customer service work experience in a professional setting.
• Strong communication skills demonstrating professionalism, respect, and a genuine compassion for others.
• Ability to execute tasks thoroughly, be detail-oriented, and accurate.
• Working knowledge of Microsoft Office 365 including Outlook, Teams, Excel, and PowerPoint
• Dependability and flexibility, as we will count on you to work some overnight and weekend shifts when on-call.
• Bilingual English and Spanish is preferred.

What We Will Provide You

• Competitive pay rate of $23 per hour and comprehensive employee benefits programs.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

Join Our Team!

If you're ready to make a meaningful impact and be part of a team dedicated to providing peace of mind to individuals and families facing medical emergencies, apply now to become our next Transportation Coordinator. With MASA, you'll have the opportunity to make a real difference in people's lives every day, ensuring that they have the support and care they need during their most challenging moments.