Customer Service Manager

Customer Service is a team sport!

Have you enjoyed being on a team where you found the exact right solution to a customer problem?

Do you enjoy motivating others to do the same?

Do you like helping to dive into the details to make sure all the “I’s” are dotted and the “T’s” are crossed?

Are you a customer service professional who’s ready for the next step and wants to bring your talents to a new team or new industry?

Customer service professionals—don’t pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Join our team at Applied Industrial Technologies! In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently looking for leaders to help us maintain that commitment as we continue to grow.

In this position, you will oversee day-to-day operations of one of our service centers. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands-on operational duties to salesmanship and team motivation efforts—we want to talk with you!

Job Responsibilities

This is an exciting multi-aspect role that encompasses service management, operations, and the coaching & leading of our CSRs from pre-sale, point of sale and follow up. This position reports directly to our General Manager.

Your Specific Duties In This Role Will Include

• Managing internal service center operations to meet/exceed P&L objectives through managing inventory, receivables, and expenses.
• Championing the development of leadership competencies that drive individual and team goals to ensure superior customer relations.
• Meeting customer expectations including timely quoting, on-time delivery and shipment metrics.
• Developing, implementing, and monitoring processes related to product promotion, inside sales, customer service, office and warehouse functions, – as well measuring the results.
• Hiring, training, and developing service center personnel
• Assisting account managers in the identification, acquisition, and retention of customers
• Reviewing and completing monthly reports as well as overseeing petty cash balancing
• Utilizing key metrics to evaluate and recommend best practices for operations
• Managing vendor relationships
• Creating a positive, dynamic, and fun work environment
  
  

Don’t have experience in every aspect listed? That’s ok! As long as you are excited and determined to learn, Applied has a robust training program with people that are willing to help you achieve success!

Requirements

POSITION REQUIREMENTS

As a Customer Service Manager, you must be a strong, motivational leader with administrative, project management, and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving skills. The ideal candidate will also possess excellent verbal and written communication, interpersonal, and negotiation skills. They will be able to draw on these talents to establish rapport and build solid relationships with service staff and a wide variety of customers.

Specific Qualifications For The Role Include

• 2+ years of proven sales or customer service leadership experience
• High school diploma or GED
• An understanding of financial and accounting concepts
• Microsoft Office proficiency required, SAP experience a plus, as well as a desire to learn new systems.
• Industrial sales / distribution / parts counter experience, preferred (but not required)
  
  

Benefits & Training

As a Customer Service Manager with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.

Here is just some of what we have to offer:

• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities
  
  

Build a rewarding career with a global leader in industrial distribution!

Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.

Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.