Intake Specialist - Mantel Health Clinic
Intake Specialist - Mantel Health Clinic
MetroDoc Urgent Care
Perth Amboy, NJ
See who MetroDoc Urgent Care has hired for this role
Responsibilities:
- Answer phone calls and inquiries from prospective patients, responding to questions about services offered, insurance coverage, and scheduling appointments
- Conduct initial patient screenings to assess needs and determine eligibility for services at Mantel Health Clinic
- Gather and verify patient demographic information, insurance details, and medical history
- Process referrals from healthcare providers and community organizations
- Schedule new patient appointments with appropriate providers based on availability and specialty
- Provide clear instructions to patients regarding pre-appointment paperwork and arrival procedures
- Maintain accurate and up-to-date patient records within the clinic's Electronic Health Records (EHR) system
- Contribute to a positive and supportive environment for patients during their initial contact with the clinic
- Minimum of 1 year of experience in a healthcare setting or relevant customer service role
- Strong understanding of mental health conditions and services is a plus
- Excellent communication and interpersonal skills, with the ability to build rapport with patients in sensitive situations
- Proficient in active listening and clear explanation of healthcare procedures
- Exceptional organizational skills and the ability to manage multiple tasks simultaneously
- Proficient in computer skills, including Microsoft Office Suite (Word, Excel) and data entry
- Ability to maintain confidentiality of patient information in accordance with HIPAA regulations
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Internet Publishing
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