Privacy Governance Vice President

Job Description

We’re promoten by curiosity, passion, optimism, and the belief that everybody can grow. The Consumer & Community Banking Privacy Governance and Center of Excellence Lead will be part of the Consumer & Community Banking Privacy Office and Center of Excellence, reporting to the Governance Director. In accordance with the Global Data Risk Management model, Consumer & Community Banking adopted a Privacy Operating Model that relies on work streams and Privacy Champions across Consumer & Community Banking to demonstrate adherence to privacy requirements.

As a Privacy Governance Vice President within the Consumer and Community Banking Privacy Office and Center of Excellence, you will be entrusted with the responsibility of implementing and maintaining the Privacy Operating Model. Your role will involve continuous education and enhancement of privacy awareness across the Consumer and Community Banking sector. You will provide governance and oversight to the Consumer and Community Banking workforce in adhering to privacy requirements. This position offers the chance to manage a team of governance and business process analysts, lead meetings, and spearhead key initiatives that offer centralized support and efficiencies to the workforce for privacy matters.

Job Responsibilities

• Manage the oversight of the Privacy Governance and related programs. Manage the maintenance of the Privacy Operating Model to provide effective oversight, assisting the business in identifying and managing privacy risks, controls and issues
• Manage a team of governance and business process analysts
• Create and update meeting materials and resources in support of the Privacy Governance framework in order to oversee and execute against privacy-related activities as outlined by the Privacy Governance Operating Model
• Manage the established Legal & Regulatory Change Management (LRCM) process to assess Privacy related Regulatory Events and identify impacted areas
• Gather, review and prepare updates tied to privacy KPIs (Key Performance Indicators), KRIs (Key Risk Indicators) and subsequent metrics in support of monthly Privacy meetings
• Review work plans and documentation prepared by workstreams and Privacy Champions to demonstrate operational readiness and provide input and guidance as needed
• Drive key initiatives that provide centralized support and efficiencies to the workforce for privacy matters
• Lead and guide ad-hoc projects aligned to the Privacy COE. Oversee updates and enhancements to the Privacy SharePoint site in connection with key deliverables and /or privacy related projects
• Manage expansion opportunities within the existing Privacy Framework and create efficiencies as needed.
• Foster relationships with key stakeholders, specifically privacy champions and workstream leads, to increase education and visibility across CCB on privacy matters
• Create and maintain evergreen documentation across the Privacy to ensure accurate, up-to-date information for the Privacy COE. Develop subject matter expertise in the Privacy space to facilitate questions and share knowledge with key stakeholders.
  
  

Required Qualifications, Skills And Capabilities

• Minimum 8 years of experience in either a Governance or equivalent role for of a large program
• Ability to successfully operate across businesses and functions with strong influencing and relationship management skills
• Exceptional organization and time management skills
• Great leadership attributes combined with effective project management skills
• Proven ability to work under time constraints and manage competing priorities tied to business and regulatory demands
• Proven ability to work independently but also collaborate with privacy partners and stakeholders when warranted (i.e.: Compliance, Legal and Risk partners)
• Proven ability to interact and engage with senior level stakeholders across CCB (and other LOBs across the bank as needed)
• Comfortable navigating through uncertainty and driving to create clarity and consensus
• Skilled in Microsoft Office applications, PowerPoint and the ability to manipulate Excel spreadsheets and data in order to tell the “right” story
  
  

Preferred Qualifications, Skills And Capabilities

• Understanding of Controls, Compliance & Monitoring testing and Issue Management processes strongly preferred
• Familiarity with the Legal & Regulatory Change Management (LRCM) process
• Working knowledge of key privacy and related regulations / obligations such as the Gramm-Leach Bliley Act (GLBA), the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), the California Financial Information Privacy Act (CalFIPA), the General Data Protection Regulation (GDPR), and the Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act
• Understanding of the Advertising Technology (AdTech) and online tracking landscape and related regulatory environment
  
  

***relocation support is not offered for this role. Hybrid work schedule-3 days in office***

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.