VP, Compliance Officer, Testing & Monitoring

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: Hybrid in the Malvern, PA location coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being set office days. If within a 50-mile radius of the work location, the expectation is hybrid.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do

The position is responsible for the identification, evaluation, and testing of compliance related controls as well the execution of risk-based transaction monitoring activities, primarily for consumer deposit and/or lending regulations. The position requires strong partnership and collaboration with Business Units and functional areas while simultaneously observing an appropriate degree of independence of the compliance job function. This position will assist in the planning, preparation, and performance of activities under the Compliance Program, including identifying risks, monitoring and testing, reviews of policies, procedures, programs, and issue management. This position will work with the advisory functions to ensure an effective overall program as well as other duties as may be assigned.

Additionally, this position will write formal compliance review reports and track Issue remediation.

What Do You Need

• Expert knowledge of consumer compliance regulations and the strong ability to interpret and apply those banking regulations to monitoring and testing situations and memorialize issues and observations in detailed reports. As well as the following items:
• Review and examine various business units for compliance with numerous banking regulations covering deposit and lending areas.
• Time management and priority setting.
• Ability to manage multiple tasks simultaneously and work under tight deadlines.
• Effective verbal and written communication skills.
• Strong analytical, critical thinking and problem-solving skills with the ability to exercise sound and balanced judgment.
• Proactive identification of risks and ability to propose solutions.
• Ability to work independently as well as with a range of senior managers, and peers.
• Ability to build strong and productive working relationships.
• Maintain up-to-date knowledge of Bank policies, procedures, and industry best practices.
  
  

Technology Skills

• Knowledge of Resolver or other Governance Risk Compliance tool
• Microsoft Office applications
  
  

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.