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The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).
QUALIFICATIONS:
Education, skills and experience:
High school diploma or equivalent
Previous medical office experience preferred
Ability to demonstrate excellent customer service
Experience with computers and the ability to learn, navigate and function in various computer applications
Strong, clear, English telephone and oral communication skills
Ability to multi-task successfully and efficiently
Ability to maintain confidentiality and to comply with HIPAA guidelines
Minimum typing speed of 30 wpm required
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Florida Health Care Plans by 2x