Front Desk / Office Manager

Position Overview: We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Office Manager. The ideal candidate will be responsible for overseeing the front desk operations, ensuring efficient patient check-in and check-out processes, and providing exceptional customer service. The individual must have excellent organizational skills, strong attention to detail, and the ability to multitask in a fast-paced medical office environment.

Key Responsibilities

• Front Desk Management:
• Supervise and coordinate the day-to-day activities of the front desk, ensuring a smooth patient flow.
• Greet and assist patients in a friendly and professional manner.
• Manage appointment scheduling, cancellations, and rescheduling efficiently.
• Customer Service:
• Provide excellent customer service to patients, addressing inquiries, concerns, and requests promptly and courteously.
• Ensure a positive and welcoming experience for patients from check-in to check-out.
• Handle patient complaints or issues with empathy and professionalism.
• Insurance Processing:
• Utilize knowledge of medical insurance procedures to verify patient insurance coverage.
• Assist patients with insurance-related inquiries and educate them on billing processes.
• Collaborate with billing department to ensure accurate and timely submission of insurance claims.
• Administrative Support:
• Maintain and update patient records accurately.
• Coordinate and manage office supplies, ensuring availability for day-to-day operations.
• Assist in training and onboarding front desk staff as needed.
  
  

Qualifications

• Education and Experience:
• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a medical office setting with a focus on front desk management.
• Skills:
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using medical office software and scheduling systems.
• Knowledge of insurance verification and claims processing is highly desirable.
• Communication:
• Clear and effective communication skills, both verbal and written.
• Ability to communicate with patients, staff, and medical professionals in a professional manner.
• Team Player:
• Ability to work collaboratively in a team-oriented environment.
• Willingness to assist in various tasks to ensure the smooth operation of the medical office.
  
  

If you are a motivated individual with a passion for delivering exceptional customer service in a medical setting, we invite you to apply for the position of Front Desk Office Manager. Join our team and contribute to providing high-quality healthcare services to our community.