Revenue Operations Manager

About Us

AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Etsy, Harry's and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI. We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and so on.

Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.

At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.

We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you're looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.

Your Mission:

AfterShip is now searching for our next key hire that will allow us to continue our scale and growth: Revenue Operations Manager. Your mission will be to drive operational excellence across Sales, Partnerships, Customer Success, and Marketing teams. You will be instrumental in optimizing the sales funnel, enhancing productivity, and ensuring data integrity to maximize revenue growth.

This is a high-impact position within AfterShip's global team which we anticipate will turn into a people leadership role after 6 months. Reporting into the Head of Sales Enablement and Operations in Europe, there may be the need to work outside of regular office hours for team meetings or in order to collaborate with members of the team in Europe or APAC (up to 2 - 4 times a week remotely). Meetings outside of regular business hours are planned with advance adequate notice.

As Revenue Operations Manager, you'll apply your HubSpot savviness and ensure we're using it to its full extent to deliver delightful and high-converting customer experiences. If you are passionate about driving revenue growth in a dynamic environment, have a keen eye for data and details, and enjoy working with a diverse set of cross-functional stakeholders, then we highly encourage you to apply!

What You'll Do:

• Support the Sales, Partnerships, Customer Success, and Marketing teams with all go-to-market (GTM) operational needs
• Own the end-to-end tracking of the sales funnel and operational metrics, delivering regular insights to the business, including opportunities to improve funnel performance
• Influence and manage all HubSpot and revenue technology across Sales, Marketing, and Customer Success to scale ahead of the business' needs, ensuring that the strategy takes into account the full client journey and experience
• Develop and implement policies and procedures to ensure data integrity and cleanliness of HubSpot and all other system data
• Triage and troubleshoot operational issues and optimize processes, infrastructure, and systems for scale
• Develop key performance metrics and dashboards that help the revenue organization focus on revenue attainment and drivers
• Enhance sales productivity by enabling the team to work smarter by simplifying processes
• Implement best practices within our tech stack to maximize their value
  
  

Who We're Looking For:

Qualifications & experience:

• 3+ years of experience in revenue operations within a fast-paced environment, experience in a SaaS scale-up environment preferred
• 2+ years of professional experience using HubSpot; HubSpot certified with expertise in Sales Hub Software, Revenue Operations certification, and Marketing Software certification
• Experience leading and mentoring a team, fostering a collaborative and high-performing environment; experience managing a team in a global setting is a plus
• Proficiency in process optimization and scale-driven strategies
• Ability to provide strategic analysis for C-Level stakeholders
• Advanced knowledge of sales technology tools such as: HubSpot, Google suite, Zapier, Tableau and LinkedIn Sales Navigator
• Extensive experience with Integrations, Calendar booking, Lead/ Deal routing
• SQL knowledge and analytical capabilities; Python a plus
  
  

Soft skills:

• Entrepreneurial mindset and problem-solving abilities
• Leads by example - demonstrates a bias toward action, results orientation, and a style conducive to teamwork and collaboration
• Excellent oral and written communication skills
• Self-starter with excellent organizational and prioritization skills
• Ownership mentality and proactive communication style
• Comfortable working in a small, remote team environment
• Adaptability to change and willingness to embrace challenges
  
  

At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.

Why You Should Join Us:

• We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You'll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.
• We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.
• We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.
  
  

Perks:

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Career progression & professional development
• Retirement Plans including company match
• Learning & wellness funds
• Monthly book perk
• In-office lunch and commuter benefits for those located in our hub locations
  
  

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job's location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.