Executive Vice President, Business Development - Healthcare

Executive Vice President, Business Development - Healthcare | The Opportunity

Teleperformance’s (TP) Business Development (BD) organization in TPUSA seeks an Executive Vice President of Business Development to support our Healthcare vertical. This vertical will drive new business growth for US clients being serviced globally.

This leader will guide the Healthcare vertical and ensure alignment with TP's value proposition, including driving transformation and digitally integrated sales across the region. Furthermore, they will be responsible for developing and executing Vertical’s new business strategy, strengthening our proximity with related accounts, and adding new solutions and new geographies while driving measurable results and supporting the overall success of the US strategy.

As an EVP, this executive will be fully accountable for coaching, mentoring, and leading each BD vice president in the Healthcare vertical. As part of the TP culture, we value executives with a player/coach style, as the organization needs a healthy combination of hands-on new business development coupled with strategy and team management.

The Responsibilities & Duties

• Radically challenge workflows and processes to make them faster, simpler, and more agile.
• Drive, lead, and manage business development leaders and executives, including coaching, mentoring, and performance management.
• Leadership and development of our Domestic Americas Healthcare Business Development teams, including the Sales and Growth Strategy – enabling an optimal sales force structure in the cluster.
• Partner closely with the Regional and Account CEO teams to identify, segment, and convert global delivery opportunities.
• Develop and retain the best sales executives and replace or realign resources to ensure new business revenue.
• Develop, lead, and be accountable for sales and account plans and go-to-market strategies for the Healthcare vertical to drive sales growth of new accounts/logos.
• Help prioritize recruitment plan, business plan, and go-to-market strategy for relevant accounts, including target definition, segmentation, and associated account plans.
• Assess the digital vulnerability of our current pipeline and growth initiatives and drive the transformation of digital integrated services.
• Produce and manage detailed and accurate sales and revenue/budget forecasts.
• Weekly governance of Salesforce practices – pipeline forecast, sales activities, opportunity management, and account assignment.
• Manage and support the sales teams in multiple channel-selling strategies, including relationship selling, solution selling, added value-consultative selling, and social selling during the sales, negotiation, and closing cycles.
• Use of own network in aiding in opening new markets/opportunities.
• Approve the local validity/likelihood of “winning” any new business opportunities, RFI/RFP/RFx responses.
• Using knowledge of the market and competitors, help the US sales teams identify and develop TP’s unique selling propositions and distributors.
• Ensure the region is winning accounts/logos in line with TP commercial guidelines (GM%).
• Ensure sales teams utilize and manage the TP CRM system – Sales Force.
• Drive thought leadership across the vertical as well as across the broader, global Business Development organization.
  
  

The First-Year Objectives

• Develop a business growth strategy for the Healthcare vertical that focuses on expansion and product ideation – act as an innovator to help unleash sales efficiency and digital acceleration.
• Team development - you will serve as a collaborator working in a player/coach capacity with direct reports and work effectively with cross-functional groups.
• Build confidence and trust with new and current accounts through close partnerships and integration with their solutions (not selling a la carte).
  
  

The Qualifications

• A bachelor’s degree or above is preferred; experience in digital transformation will be a big plus.
• 10+ years of proven success in business development and consultative experience building and leading successful teams throughout the sales lifecycle.
• Demonstrated experience working in the Business Process Outsourcing (BPO) services arena.
• Experience selling in the Healthcare space is required, with the preferred candidate having exposure to a mix of Payer, Provider, and Life Sciences.
• An ambitious, can-do attitude; does not shy away from rolling up their sleeves and diving into the details.
• Strategic mindset with an ability to see the way forward; sets aggressive goals and delivers results.
• Establish and develop strong relationships with internal and external key stakeholders.
• Comfortable presenting in a group setting.
• Proven, successful negotiation and business management skills.
• Strong detail orientation with the ability to be productive and accountable and work under tight deadlines when needed.
• Bonus Skill Set!
• Not afraid to try new things – driven to improve results constantly.
• Ability to manage time and juggle multiple priorities to execute high-quality deliverables.
  
  

Maximize Your Impact at Teleperformance

Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

Want to maximize your impact and earnings? Join our Business Development team, where you will have access to multiple tools that will leverage your potential.

• Diverse solutions & verticals: Boost your quota & earnings across multiple verticals, such as: Insurance, Technology, Banking & Financial Services, Digital Ads, and more!
• Global reach: Sell across multiple locations & languages, broadening your portfolio.
• Digital solutions leader: Leverage our expertise in AI, omnichannel solutions, and customer satisfaction.
  
  

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision.

Pre-Employment Screenings

In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.