LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Learn more in our Cookie Policy.
Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings.
Operations Manager – Infosys McCamish – Des Moines, IA
The Operations Manager role is an integral member of the team. Within our group, the team includes other functional roles that provides a career path for the right candidate.
The primary responsibilities of the Operations Manager is leading a multi-functional team that includes Post Issue Processing and Claims. The right candidate will be a self-starter with previous Leadership experience and a high level knowledge of Annuity and Life Insurance products. They aspire to be a Subject Matter Expert on our processes and procedures and using multiple systems to manage the timeliness and quality of day to day transactional processes.
Location for this position is Infosys McCamish, Des Moines, IA
Responsibilities May Include But Are Not Limited To
At least 5 years of Annuity and Life Insurance experience.
Previous Leadership experience leading day to day operations with multiple direct reports
Ability to work with other Leaders to drive overall performance results
Develop and lead operations teams in a fast passed environment
Create a culture of accountability towards positive business and customer experience outcomes.
Excellent organizational and follow through skills
Track and manage SLA adherence
Own relationship with the client for all operations including but not limited to Post Issue Operations and Claims.
Qualifications
Basic
Bachelor’s Degree in any career stream
At least 9 years of relevant experience
Preferred
At least 2 years of experience in BPO Leadership managing associates in multiple locations
Excellent oral and written skills communication skills including the ability to write and document standard operating procedures
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.