Vice President Catering Lead

Job Description

We are seeking to fill the role of Amenity Services VP Catering with an experienced hospitality professional that will oversee Catering standards, customer satisfaction, vendor management, subsidy management, project management for Client and or Conferencing locations across North America.

As a Vice President Catering Lead within our Amenity Services team, you will manage and innovate our catering offerings across the region. You will work closely with various departments and vendors to ensure top-notch service and hospitality experiences. Your role will involve budget management, strategic planning, and fostering a positive work environment. This role provides an opportunity to influence and inspire a large team, promote program innovation, and directly contribute to the satisfaction of our internal and external guests.

Job Responsibilities

• Manage Catering as a product, to provide best-in-class hospitality experiences within our Client and or Conference Centers across the region.
• Develop and maintain positive relationships with the other departments within the firm to ensure excellent Catering offerings and service are relevant to host and client needs.
• Direct the budget management for the locations, ensuring budgets are complete and accurate. Review all locations’ expenses and CSAT on a monthly basis to ensure maximization of guest satisfaction to meet strategic business plans.
• Develop and implement action plans for Catering product improvement strategies that support Amenity Services strategic direction.
• Manage Vendors of third party Catering Vendor including product standards and financials.
• Monitor and conduct frequent user sessions in each location, and develop action plans with aim to innovate and improve services provided.
• Create Amenity Services Catering strategic plan and road map. Markets the plan, programmed milestones and initiatives to continually improve services.
• Maintain relationship with vendors, suppliers and other stakeholders to ensure Amenity Service quality goals are achieved.
• Drive innovation in programing to maintain an efficient and fresh approach to all aspects of the business.
• Conduct ongoing competitive review of retail and industry trends, competitive landscape and innovation to define program strategy.
• Travel as required for trainings, tradeshows and business needs.
  
  

Required Qualifications, Capabilities And Skills

• Bachelor's degree required, .
• 10+ years recent and relevant management experience in the hospitality industry.
• Multi-site management experience required.
• Strong client focus.
• Strong business management, analytical, and presentation skills.
• Excellent communication skills – oral and written to develop written correspondence and presentation materials.
• Project Management skills.
• Strong interpersonal/relationship skills
• Organized, detail oriented, multi-tasking self-starter who is comfortable solving problems independently
  
  

Preferred Qualifications, Capabilities And Skills

• Master's degree preferred
• Ability to develop long term program strategies.
• Ability to influence and inspire a large team at varying levels of experience, candidate presenting themselves with an uplifting, positive personality as well as presenting a high degree of confidentiality.
  
  

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.