Branch Operations Manager
Branch Operations Manager
Raymond James
Boca Raton, FL
See who Raymond James has hired for this role
Job Summary:
Under branch manager direction manage the overall operational efficiency of the branch office. Directs day to day operational functions, ensuring compliance with firm and regulatory policies and procedures. Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues.
Essential Duties and Responsibilities:
Qualifications:
We expect our associates at all levels to:
Job :
Administrative & Support Services
Primary Location :
US-FL-Boca Raton-Boca Raton
Organization :
Eastern
Schedule :
Full-time
Shift :
Day Job
Travel :
Yes, 10 % of the Time
Under branch manager direction manage the overall operational efficiency of the branch office. Directs day to day operational functions, ensuring compliance with firm and regulatory policies and procedures. Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues.
Essential Duties and Responsibilities:
- Performs back-up for all operational functions as required by workloads and absences.
- Works directly with home office personnel to coordinate branch-home office workflow.
- Completes self-audit of branch procedures.
- Assists Branch Manager with confidential matters and compliance visits and replies.
- Assists Branch Manager with controlling expenses and operating at peak efficiencies.
- Oversees ordering of supplies, purchase orders and postage usage.
- Maintains accounting of branch petty cash.
- May review branch invoices and operating statements.
- Researches and resolves complex problems relating to client accounts and inquiries.
- Assists Branch Manager in disseminating information at regular branch meetings.
- Coordinate rent, facility, office maintenance and cleaning/security issues.
- Recruits, selects, orients, trains and supervises branch operations associates.
- In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
- Reviews daily work of operations associates.
- Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
- Ensures daily staffing levels and cross-training is adequate.
- Coordinates registrations, continuing education, licensing, etc. of branch personnel.
- Performs other duties and responsibilities as assigned. May perform some Branch Manager duties.
Qualifications:
- Comprehensive understanding of company policies and procedures and industry rules and regulations.
- Investment concepts, practices and procedures used in the securities industry.
- Financial markets and products.
- Human resource management principles and practices.
- Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
- Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.
- Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
- Employ good analytical skills to be able to research account information and resolve problems.
- Establish and communicate clear directions and priorities.
- Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.
- Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
- Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
- Work independently, under minimal supervision.
- Bachelor’s degree (B.A.) from four-year college or university in related field and three (3) years experience in the financial services industry, preferably including related operational management and supervisory experience.
- An equivalent combination of experience, education, and/or training as approved by Human Resources.
- SIE required provided that an exemption or grandfathering cannot be applied.
- Series 7, 9 & 10 required.
- Series 63, 65 and/or 66 as required by state.
- Ability to obtain additional securities and advisory state registrations if required by state.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
Job :
Administrative & Support Services
Primary Location :
US-FL-Boca Raton-Boca Raton
Organization :
Eastern
Schedule :
Full-time
Shift :
Day Job
Travel :
Yes, 10 % of the Time
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management, Administrative, and Customer Service -
Industries
Financial Services
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