Associate, People Operations Partner

About Lillio (formerly HiMama) And Our Mission

At Lillio (formerly HiMama), we are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children’s successful development and learning: relationships, play, creativity, and loving, nurturing caregiving. We are a social-purpose business and certified B Corporation with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff. If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you.

Lillio is a Series B, private-equity backed business and we're proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected by Fortune in 2023 for their "Impact 20" list, which highlights organizations that have built their business models around world-changing ideas to solve social and environmental problems.

We’re looking for…

Not only a people-people person, but someone who believes that an outstanding employee experience is rooted in exceptional people operations. You’ve been in this role before and understand what it means to work for a company at this stage and scale; as a senior-intermediate People team member (with no initial direct reports), you care deeply about employee experience, process improvement, and operational excellence. This is our first US-based People team role, joining a People team based largely in Canada.

Titles of folks who will excel in this role might be: HR Manager, Sr. HR Generalist, HR Business Partner (or Sr. PBP), People Operations Manager, People & Talent Manager, Lead- People Operations. While we understand that many folks grow experience ‘up’ through the Office Manager - People Generalist trajectory, we are looking for someone who has experience in this type of role for at least 5 years in the USA.

In this role, you get to build a solid foundation and framework that aligns with Lillio’s (new!) core values and its developing people processes. As the sole Associate, People Operations Partner in the United States (US), you will play an integral role in building the company’s success by managing the execution of HR strategies (as set out by the VP, People & Organization Development). This key position will be responsible for supporting the execution of US-based programming including: compensation structure & total rewards (including payroll management), onboarding, employee surveys, performance reviews, and employee relations. As the primary US-based employee point of contact, you will work closely with Team Leads and Managers across all functions. This is an exciting opportunity to join a mission-focused, private-equity backed company, and is a perfect role for someone who is excited about refining foundational people processes to better support the employee experience.

The People Team

The People team at Lillio is a small and impact-focused team, who is committed to leveling up the Lillio workforce through its People programming. We care deeply about our employee experience and want to empower our leaders by shifting management back into the hands of those who work most closely with their people. We are excited about building this team-first approach and this role is a key part of helping us.

Your Manager

Lillio’s VP, People & Organization Development has a philosophy that businesses should know their employee experience journey, at least as well as they do their customer journey. She is a leader who likes to set the stage with big-picture vision, and empower the team to work through the plan of execution. Focused on supporting the SLT and building and integrating the People strategy, she is a broadly focused leader who moves quickly, is fast to delegate the details, and provides autonomy to team members. She places a high value on curiosity, emotional intelligence, business acumen, and intrinsic drive to improve. You will work well with her if you are solution-oriented, business-minded, enjoy building, iterating, are confident in your approach, and are highly attentive to detail.

How You'll Make An Impact

• Talent Development: In partnership with the Canadian team, advise the VP, People & Organization Development on performance management, internal mobility, employee development, succession planning, and terminations
• Talent Development: Collaborate with Team Leads, Managers and Directors to understand their needs and align HR strategies to the business by providing relevant HR metrics and reports to inform managers in making data-driven decisionsCompliance: Advise people managers on proper resolution of employee relations issues
• Compliance: Lead all FMLA and leaves of absence reviews, ensuring compliance with all laws and regulations
• Compliance: Ensure compliance with all federal, state, and local employment laws and regulations
• Compliance: Advise appropriate personnel actions aligned with HR laws and regulations in the US, ensuring the company's policies and practices are compliant
• Administration: Assist with payroll and benefits administration as needed, in coordination with the Finance team; including potential implementation of a new payroll (and HRIS) software
• Administration: Conduct investigations into employee complaints and conflicts, ensuring fair and consistent handling
• Administration: Support the administration, and evaluation of annual employee surveys; make actionable recommendations to the VP, People & Organization Development based on employee survey results
• Administration: Administer the performance review, merit increase, and promotion process that aligns with the Lillio’s goals and values
• People Programs: Collaborate daily on the development and integration of people programs with the People Operations Partner(s) in Canada
• People Programs: Support the enhancement of the onboarding and re-onboarding program for all US-based employees
• People Programs: Support talent retention, including employee engagement programs, work anniversary celebrations, and professional development opportunities
• Employee Experience: Oversee employee exit process, including conducting exit interviews and analyzing data for retention strategies in order to share actionable feedback with the VP, People & Organization Development
• Employee Experience: Support the integration of any acquired businesses through the updating of employee data into the appropriate HR systems
• Employee Experience: Streamline HR operations and processes between the US and Canada with smart utilization of current HR software and tools
  
  

What You Bring To The Table

• You have been an HR team member at the 1-10 growth stage before, and you understand how to balance the needs of the business against the ‘perfect’ people processes
• Previous experience with workforce management in states including: California, Maryland, Florida, Oregon, New York, Texas, Pennsylvania
• Experience supporting processing of payroll, group benefits administration and 401K/HSA plans
• Prior experience in supporting the development of career ladders, advising decisions and facilitating decisions and discussions about internal mobility, performance management, hiring and promotions
• Knowledge of HR laws and regulations across the US (including FLSA, FMLA)
• Strong communication and interpersonal skills, with the ability to build effective relationships across the management level both in-person and virtually
• Demonstrated experience in performance management, survey administration, employee relationships, employee engagement, talent development
• Proficient in generating reports from spreadsheets, HRIS, applicant tracking systems, and performance management software
• Ability to travel within the US and Canada as required (~5% of role)
  
  

Nice To Haves

• You have experience integrating teams, systems and processes through acqui-hire or acquisition
• You have experience working with both US and Canadian teams
  
  

Tech Stack

• Google Suite, Slack, ADP, HiBob, Deel and Lever
• Experience working with Notion, Pulley (or Carta) is a plus
  
  

Compensation Range

• The compensation range for this role is between $90,000 - $110,000 USD per year; evaluation of the offer for the successful candidate will be based on relevant experience
• This role would be eligible to participate in the Employee Stock Option Plan
  
  

Don’t have all the requirements but convinced you’ll be able to make an impact? We’d love to hear from you! Please note that we place serious consideration to your application responses to all questions; only completed profiles will be considered for this role.  

Lillio Perks!

• Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role
• Health benefits package includes medical, dental and vision
• 401K matching, and HSA contribution for US employees
• Paid time off, including vacation, personal and volunteer days
• Opportunities for learning, mentorship and professional development
• A subscription to the mindfulness and meditation platform, Headspace
• Ongoing team-wide and company-wide virtual social activities and success celebrations
  
  

Accessibility

Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations at any step of the application or interview process, please indicate so under the "Accommodations Question" box on your application. Accommodations may include but are not limited to: alternative methods of communication, providing a detailed “what to expect”, or modified testing. Please note this list is not exhaustive and we are more than happy to discuss other accommodations as required.

Commitment to Diversity

Diversity, Inclusion and Belonging are central to Lillio's core values. Lillio aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at Lillio through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.

Equal Employment

Lillio is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.